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  • 21 Jan 2013
  • Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

professor in the Negotiation, Organizations & Markets Unit at Harvard Business School. "In an organization, all the employees already have some of this, in varying degrees." “Altruistic capital is the idea that every individual has... View Details
Keywords: by Carmen Nobel
  • January 2008 (Revised October 2010)
  • Case

Sara Campbell Ltd. (A)

By: Romana Autrey, V.G. Narayanan and Julia Rozovsky
Describes a situation in which Sara Campbell, the CEO of a women's apparel company, must decide how to resolve the tense relationship with her Financial Controller and ex-brother-in-law, Stephen Holt. Holt was employed by Campbell for 10 years, took on the majority of... View Details
Keywords: Accounting; Judgments; Governance Controls; Employee Relationship Management; Behavior; Apparel and Accessories Industry
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  • Article

Why Do Pro Forma and Street Earnings Not Reflect Changes in GAAP? Evidence from SFAS 123R

By: Ian D. Gow, Mary E. Barth and Daniel Taylor
This study examines how key market participants—managers and analysts—responded to SFAS 123R's controversial requirement that firms recognize stock-based compensation expense. Despite mandated recognition of the expense, some firms' managers exclude it from pro forma... View Details
Keywords: Motivation and Incentives; Employee Stock Ownership Plan
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  • 20 Feb 2014
  • News

Managing the World’s Trouble Spots

help with these problems. Somehow this bridge has to be built,” says Goodwin, who until earlier this month was CEO of Executives Without Borders (ExecWB), a sort of facilitator for corporate social responsibility. (Goodwin just announced... View Details
Keywords: Jill Radsken
  • 25 Aug 2022
  • News

On Purpose

Illustration by Nhung Lê Illustration by Nhung Lê When Jenny Cohen (MBA 1997), a longtime Disney exec, made the leap to executive VP of corporate social responsibility in early 2021, her first task was an especially existential one: “I... View Details
Keywords: Jen McFarland Flint; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • November 2007
  • Case

Differences at Work: Jenny (A)

By: Sandra J. Sucher and Rachel Gordon
Differences at Work: Jenny (A) HBS Case No. 9-408-017 is set in Amsterdam. Accompanied by her boss, Jenny is pitching a marketing engagement, but the prospective client keeps making comments about how attractive he finds her. View Details
Keywords: Behavior; Personal Characteristics; Employees; Diversity; Netherlands
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  • March 2011
  • Article

Meeting the Challenges of a Person-Centric Work Psychology

By: Teresa M. Amabile and Steven J. Kramer
In this article, the authors discuss person-centric work psychology, a paradigm developed by H. M. Weiss and D. E. Rupp regarding daily work life psychology. They cited three challenges of the paradigm such as the collection, and analysis of data, the certainty of the... View Details
Keywords: Employees; Social Psychology; Emotions; Perception; Motivation and Incentives
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  • 01 Dec 2011
  • News

Making the Case for Leadership

the workers’ allegiance. She does so in part by meeting one-on-one with every employee and introducing innovations such as pairing a shift worker with a manager in coleadership roles. “This is an unusual case because it’s about an MBA in... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance
  • October 2009 (Revised October 2010)
  • Supplement

Sara Campbell Ltd. (C)

By: Romana L. Autrey, V.G. Narayanan and Julia Rozovsky
Supplements the Sara Campbell Ltd. (A) and (B) cases by revealing the aftermath of issues presented in the (B) case. The students are given context to discuss how this situation could have been prevented. View Details
Keywords: Decision Choices and Conditions; Employee Relationship Management; Outcome or Result; Situation or Environment; Conflict Management; Apparel and Accessories Industry
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  • 01 Sep 2012
  • News

A Silent Workplace Crisis

resources or employee assistance programs. One simple change, to have information and referral requests managed by experienced geriatric-care managers, would dramatically improve utilization of services. Corporate wellness programs and... View Details
Keywords: Janet Simpson Benvenuti; caregiving; aging; Health, Social Assistance; Health, Social Assistance
  • 01 Jun 2010
  • News

Green Dreams: Eco-Friendly Countertops

has a triple bottom line philosophy, “people, planet, profits,” and is organized as a B Corporation, a new business structure that is legally required to consider social and environmental impacts. At the day-lit IceStone plant in the... View Details
Keywords: Sarah Auerbach; Furniture and Related Product Manufacturing; Manufacturing
  • 13 Apr 2022
  • News

New School

a relationship between long-term thinking, social purpose, and success,” he says. Since taking over as CEO, Waldron has invested in the foundations of this relationship. He has focused on service to View Details
  • 14 Mar 2019
  • News

The Merchant of Osaka

visits a noodle shop with an unnecessarily long wait, for example, she’ll reengineer the process in her mind: move the food there, put one employee here instead of two to reduce the line by half. “I’m pretty sure the owner would not... View Details
Keywords: Health, Social Assistance
  • 01 Mar 2019
  • News

3-Minute Briefing: Richard Edelman (MBA 1978)

social ills than government. Trust is the central issue for global institutions. CEOs have to speak out on societal issues, because their employees expect to work for a company with values consistent with... View Details
Keywords: Julia Hanna; Advertising, Public Relations, and Related Services; Professional Services
  • Web

Collections | Working Knowledge

post-retirement strategies. Data and Technology Exploring how AI and tech reshape industries, drive social impact, and equip leaders with skills for responsible innovation. Leadership Leadership insights on team strategy, empowering... View Details
  • March 8, 2022
  • Article

Women Can’t Go Back to the Pre-Pandemic Status Quo

By: Colleen Ammerman and Boris Groysberg
Survey data collected in 2018 and 2019 from Harvard Business School graduates revealed that for women—and especially women of color—well-being at work was suffering long before the pandemic. While 17% of all respondents said that they often or very often experienced... View Details
Keywords: Women; Burnout; Gender; Race; Resignation and Termination; Well-being; Employees
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  • Article

The Implications of Working Without an Office

By: Ethan Bernstein, Hayley Blunden, Andrew Brodsky, Wonbin Sohn and Ben Waber
In early 2020, the world began what is undoubtedly the largest work-from-home experiment in history. Now, as countries reopen but COVID-19 remains a major threat, organizations are wrestling with whether and how to have workers return to their offices. Business leaders... View Details
Keywords: Remote Work; Work From Home (WFH); Employees; Working Conditions; Health Pandemics; Performance Productivity; Creativity
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  • June 2010 (Revised September 2012)
  • Teaching Note

Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)

By: Anita L. Tucker
Teaching Note for 608171 and 608172. View Details
Keywords: Business Processes; Change; Employees; Emotions; Health Care and Treatment; Health Industry
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  • 22 Jul 2024
  • News

Viral Marketing’s Early Muse

Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
  • 17 Nov 2011
  • Sharpening Your Skills

Sharpening Your Skills: Organizational Design

organization? What Are The Best Techniques For Fostering Innovation In Multicultural Teams? Innovating at the World's Crossroads: How Multicultural Networks Promote Creativity HBS professor Roy Y.J. Chua proposes that cultivating a culturally diverse View Details
Keywords: Re: Ranjay Gulati & Raffaella Sadun