Publications

01 Sep 2010
News

Fair Trade

Related Links Ten Amazing Facts about Beauty Register for a Club presentation with Professor Jones on October 19 In his new book, Beauty Imagined: A History of the Global Beauty Industry (Oxford University Press), HBS professor Geoffrey... View Details

Keywords: Garry Emmons; Chemical Manufacturing; Manufacturing; Health and Personal Care Stores; Retail Trade

September 1999 (Revised November 1999)
Case

Explore, Inc.

By: Allen S. Grossman, James E. Austin, Myra M. Hart and Sharon Peyus

Documents the creation of a national before and after-school day care program aimed at bridging the gap between school and parents' work schedules. This high-growth, for-profit social enterprise organization operated in what was historically the domain of nonprofit or... View Details

Keywords: Microeconomics; Growth and Development; Order Taking and Fulfillment; Mission and Purpose; Performance Expectations; Quality; Social Enterprise; Travel Industry

November 2011
Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison

The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details

Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry

Web

BiGS Fellows | Institute for Business in Global Society

economy of decarbonization With a focus on studying the politics of clean energy transitions and probing why some economies are moving faster than other, Meckling plans to examine the recent rise of green industrial policy currently... View Details

09 Sep 2008
First Look

First Look: September 9, 2008

Schoar, Jialan Wang Download the paper: http://www.hbs.edu/research/pdf/09-024.pdf The Contingent Nature of Public Policy and Growth Strategies in the Early Twentieth-Century U.S. Banking Industry Authors:Christopher Marquis, Zhi Huang... View Details

Keywords: Sean Silverthorne

16 Nov 2020
Blog Post

Flatiron School: Reflections from Summer 2020

Crispi (MBA 2021): While my summer experience hasn’t necessarily impacted the industries in which I’m interested in pursuing a career, it has drastically impacted the type of role I’m interested in. With the skillset that I gained this... View Details

Keywords: All Industries

Web

Harvard and the Legacy of Slavery | About

committee has painstakingly and methodically researched a painful truth: “During the 17th and 18th centuries, the sale and trafficking of human beings—in slavery—and the industries rooted in the labor of enslaved women, men, and children... View Details

01 Mar 2023
News

Case Study: Power Nappy

had worked as a design engineer at Procter and Gamble, in addition to having cofounded a social enterprise that successfully commercialized biodegradable sanitary pads in India. Saigal started looking into the $10 billion diaper industry... View Details

Keywords: Jen McFarland Flint; Miscellaneous Manufacturing; Manufacturing

01 Mar 2023
News

The Latest Model

was booming: The price of bitcoin had surged to nearly $20,000; governments were beginning to recognize the cryptocurrency as legal tender; and industries from fintech to pharma were launching blockchain-related projects. (Though best... View Details

Keywords: Alexander Gelfand; blockchain; cryptocurrency; economic models; innovation; consulting; Management, Scientific, and Technical Consulting Services; Professional Services

01 Dec 2019
News

Capitalizing the Corner Shop

Amazon of Africa”; at the time of its IPO last April, it was valued at $1.3 billion. A year later, Kehinde and fellow Jumia executive Ercin Eksin went on to found Africa Courier Express (ACE), a logistics company meant to meet the growing last-mile delivery needs of... View Details

Keywords: Dan Morrell

18 Oct 2011
First Look

First Look: October 18

the effective allocation of work. Cases & Course MaterialsSotheby's & Christie's Inc. Ramon Casadesus-Masanell and C.J. WiseHarvard Business School Case 710-412 The fine art auction business has remained a duopoly over its 250 year history. The View Details

Keywords: Sean Silverthorne

01 Nov 2016
First Look

First Look - November 1, 2016

Leveraging Digital Opportunities: Research, Industry Practice, and Open Questions Luxury Branding Research: New Perspectives and Future Priorities By: Keinan, Anat, Sandrine Crener-Ricard, and Silvia Bellezza Abstract—Several major trends... View Details

Keywords: Sean Silverthorne

13 Oct 2020
Blog Post

Turning a Moment into a Movement: How the Anti-Racism Fund Co-Founders are Fighting Racism and Encouraging Other Companies to Do Their Part

knew were coming to us wanting to know how they could offer support, where they should donate, and how to make an impact, and we were wondering that ourselves,” said Kenneth. “To provide one answer, we decided to start a GoFundMe page that would View Details

May 2025
Supplement

On (B): The Cyclon Spins On

By: Ramon Casadesus-Masanell, Karolin Frankenberger, Sascha Mader and Karen Elterman

A follow-up to the On case (723-430), this short case explores how the performance athletic shoe company On expanded its Cyclon subscription and recycling program through 2024, adding two new shoe models to the subscription and a one-time-purchase recyclable T-shirt. View Details

April 2021
Case

Glovo: Expanding Quick Commerce

By: Antonio Moreno and James Barnett

In March 2021, delivery app CEO Oscar Pierre and his team consider strategies to grow Glovo’s quick commerce delivery service and to approach their expansion in Kenya. View Details

Keywords: Decision Making; Entrepreneurship; Food; Global Strategy; Operations; Strategy; Distribution Industry; Distribution Industry; Distribution Industry; Africa; Kenya; Nairobi; Europe; Spain; Barcelona; Middle East; Central America; South America

April 2013
Case

Southfield Packaging

By: Michael Beer and Alisa Zalosh

Southfield Packaging provides packaging materials and services to medical device manufacturers. The case examines the relationship between a corporate vice president, Mark Sanders, and one of his direct reports, Regional Manager Frank Belby. Sanders' preparation for... View Details

Keywords: Rank and Position; Performance Evaluation; Problems and Challenges; Management Teams; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry