Customer Value - Publications - Faculty & Research

01 Sep 2017
News

Alumni on the Best Business Advice They’ve Ever Received

“Never forget that your employees are ultimately going to make or break the business you’re in. A lot of the time what happens is people think, oh, let’s put the customers first and let’s make sure that the View Details

Keywords: Dan Morrell; Skydeck; podcast; Management of Companies and Enterprises; Management

01 Dec 2014
News

Making Big Data Fashionable

from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain and Daniella Yacobovsky (both MBA 2010) apply the... View Details

Keywords: Christine Lejeune; fashion; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

functional support units. Business units to customers: The priorities of the customer value proposition are communicated to targeted customers and reflected in specific View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail

06 May 2015
Research & Ideas

A Flood of Picassos Threatens to Water Down the Art Market

Khaire is a good barometer for such estimations, having deeply researched how value and markets are constructed around creative industries and products. In studying the modern Indian art market, for example, which was just starting to... View Details

06 May 2014
First Look

First Look: May 6

transmitting information from equity to debt holders. This provides a novel argument as to why information contained in stock prices affects the real value of a corporation. It also allows us to make empirical predictions regarding the... View Details

Keywords: Sean Silverthorne

13 Apr 2010
First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and View Details

Keywords: Martha Lagace

01 Jun 2007
News

More Faculty Honors

teaching and research. Professor Joseph Bower is the coeditor of From Resource Allocation to Strategy, which was named Best Management Book of 2006 by strategy + business magazine. A book coauthored by Professor Sunil Gupta, Managing View Details

Keywords: awards; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

01 Jun 2004
News

Luxe Redux

more vigorously to assert who they are socially, psychically, and culturally,” remarks Koehn. “As a value proposition, luxury goods are very sensitive to timing and ego.” Adaptation, however, is a risky business. “You can’t rely on... View Details

Keywords: Julia Hanna; luxury; Retail Trade

17 Aug 2010
First Look

First Look: August 17

Financial Firm." Purchase this note:http://cb.hbsp.harvard.edu/cb/product/311012-PDF-ENG Marketing Analysis Toolkit: Customer Lifetime Value Analysis Thomas Steenburgh, Jill AveryHarvard Business School... View Details

Keywords: Martha Lagace

05 Mar 2021
Blog Post

Intensive Bootcamp Kicked my Entrepreneurship Goals Into Gear

were pain points that our initial idea wouldn’t necessarily solve. Taking a step back and erasing biases around our idea allowed us to better understand the true value we would be creating and helped us to determine who our target View Details

01 Dec 2017
News

Ask the Expert: Human Intelligence

find an area where narrow AI is not having an impact,” says Seseri, which raises questions for business leaders in all sectors. How can e-commerce businesses benefit from artificial intelligence in the near future? And how will potential View Details

Keywords: April White

01 Apr 1999
News

Short Takes

competitive edge. As one example of a winning strategy, Nolan cites Cisco Systems, a twelve-year-old company that makes routers for networks. In 1998, Cisco reached a market value exceeding $100 billion in record-breaking time. It did so,... View Details

Keywords: Eileen K. McCluskey

15 Sep 2011
Research & Ideas

High Ambition Leadership

economic and social value. The goal of the corporation is to add value to employees, customers, suppliers and other partners, and community/society. These CEOs and the companies they lead make decisions with the interests of these other... View Details

Keywords: by Martha Lagace

04 Feb 2025
Blog Post

Leadership with Purpose: Redefining Success & Impact with Satpal Singh (SELP—India 4, 2019)

processes and frameworks, focusing instead on authenticity and the values that define impactful leadership. My career before HBS had been driven by extensive execution and deep functional expertise. I had been fortunate to work in various... View Details

Profile

Elisabeth Ndour

Elisabeth Ndour was not fazed that hers would be the initial HBS class to participate in the new FIELD program. In fact, she says, “I wanted to be among the first to experience it, even the ups and downs.” Her previous work experience at Google taught her the View Details

Fast Answer

Bloomberg: company information

quotes from the foreign exchanges on which an equity trades. RELS for related securities (equity, debt, preferred, money market securities). RV for relative value for customized peer group analysis. SI for... View Details

Web

LGBTQ+ Pride Month | Baker Library

"Diversity Spotlight" feature, where you can filter for U.S. start-ups founded and led by LGBTQ+ individuals. Review Capital IQ Pro 's LGBTQ market map, which consists of companies that provide products or services to LGBTQ communities or have a significant number of... View Details

Web

Online Digital Marketing Strategy Course | HBS Online

evolved and what’s ahead based on real-world insights from brands, agencies, expert practitioners, and faculty Define the right objectives, metrics, target audiences, and value proposition to position your product or service for success... View Details

01 Apr 1997
News

Critical Information: MIS Monitors the Ever-Changing World of IT

MIS faculty, as well as faculty from other units whose research is related to MIS, are currently engaged in research to track the evolution of information technology and to determine how IT infrastructure can create value in the... View Details

Keywords: Elaine Gottlieb

12 Oct 2006
First Look

First Look: October 12, 2006

Strategic Value Advisors—predict environmental performance. We find that firms that have more KLD Environmental Concerns have slightly, but statistically significantly, more pollution and regulatory violations in later years than firms... View Details