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- All HBS Web
(1,815)
- People (1)
- News (234)
- Research (1,410)
- Events (2)
- Multimedia (7)
- Faculty Publications (589)
- 11 Feb 2019
- Research & Ideas
The Business of Saving the Planet
in domains such as customer service, finance, operations, and business history are coming together to explore the many facets of how sustainability and business management might mix. Here is a sample of that work with implications for... View Details
- 01 Jan 2003
- News
James E. Burke, MBA 1949
competition for nearly one hundred years," Burke recalls. "Whenever we cared for the customer in a profound-and spiritual-way, profits were never a problem." The Tylenol crisis could have been a death blow... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
is senior editor of Harvard Business School Working Knowledge. [Image: cerro_photography] Related Reading The Right Way to Manage Churn for Maximum Profit Your Customers Have Changed. Here's How to Engage... View Details
- 26 May 2009
- Research & Ideas
Improving Market Research in a Recession
Online research is cheap, fast, and the wave of the future. Tools like SurveyMonkey allow non-expert users to create custom surveys in minutes. As an alternative to offline focus groups, custom online panels... View Details
Keywords: by John Quelch
- 08 Jul 2008
- First Look
First Look: July 8, 2008
really like niche products much. Elberse outlines the implications of her research for producers and retailers, and offers strategic advice to both groups. Can Research Committees Add Value for Investors? An Analysis of Lehman Brothers'... View Details
Keywords: Martha Lagace
- 24 Aug 2010
- First Look
First Look: August 24
achieved higher profits when employees were passive (proactive). Study 2 constructively replicates these findings in the laboratory: passive (proactive) groups achieved higher performance when leaders acted high (low) in extraversion. We... View Details
Keywords: Sean Silverthorne
- 24 Apr 2007
- First Look
First Look: April 24, 2007
Working PapersPoverty, Social Divisions, and Conflict in Nepal Authors:Quy-Toan Do and Lakshmi Iyer Abstract We conduct an econometric analysis of the economic and social factors which contributed to the spread of violent conflict in... View Details
Keywords: Sean Silverthorne
- 17 Jan 2007
- Op-Ed
Learning from Private-Equity Boards
Private-equity boards are typically composed of members with substantial wealth at risk. Private-equity boards know how to structure financial incentives that deter reckless gambling and reward profitable growth. Private-equity boards... View Details
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
examine early sales data to estimate future demand for various products. They conduct this analysis for every product at predetermined periods in its sales cycle. And the merchants follow through, immediately reordering items that look as... View Details
- 11 Jul 2006
- First Look
First Look: July 11, 2006
and, eventually, through its decision to execute a management buyout to exit the public market. Explored at the corporate level is the tension between Edison's effort to generate profits and achieve excellent educational outcomes. Brief... View Details
Keywords: Sean Silverthorne
- 26 Jul 2011
- First Look
First Look: July 26
threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole... View Details
Keywords: Sean Silverthorne
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
where climate change was leading to drier climates. “It’s a rare look at a company that’s positioning itself to develop profitable opportunities, both to mitigate contributors to climate change and to accommodate the climate changes that... View Details
Keywords: April White
- Profile
Hiroshi Mikitani
followed that path, he said later. In Rakuten, which means “optimism” in Japanese, Mikitani foresaw a way to revitalize Japan’s sagging economy by helping small business owners find a profitable presence on the Internet.... View Details
- Web
Video Clips & Discussion Questions - Creating Emerging Markets
Chairman of Nalli Silk Sarees, explains how his grandfather's commitment to honesty in business has been handed down through the generations, and how it has helped to engender customer trust and loyalty. Rahul Bajaj Rahul Bajaj Chairman... View Details
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
two seconds added up the savings delivered to Walmart's customers over the company's lifetime. How you feel about Walmart's future may depend on how you feel about its policies and business model. Clearly, leadership has chosen to... View Details
- 12 Mar 2013
- First Look
First Look: March 12
But there's a growing consensus that ads don't work on mobile devices; consumers just don't like them. Instead of creating tiny banner ads, smart marketers will turn to apps to reach customers and engage them. Effective apps will do one... View Details
Keywords: Sean Silverthorne
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
do and what not to do) so that the analytics actually makes a difference. Books on customer analytics exist mainly in two categories: academic texts, which discuss theoretical approaches to data analysis... View Details
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
meant that the manufacturing floor was increasingly allocating more space to microprocessors. As that more profitable market grew, Intel became a microprocessor company, not a memory company. These operating level decisions changed the de... View Details
Keywords: by Martha Lagace
- 24 Aug 2016
- Research & Ideas
Can Obamacare Be Saved?
to the merger. But before we declare the exchanges a failure, a 2016 McKinsey Company report suggests that the exchange market is still very much in flux. It shows that 30 percent of insurers on the exchange (which were covering 40 percent of lives) made View Details
- 20 Feb 2007
- First Look
First Look: February 20, 2007
organization, using economic analysis as a tool for understanding business structures and transactions. A Discussion of "Letting the 'Tail Wag the Dog'": The Debate over GAAP versus Street Earnings Revisited Authors:Mark T.... View Details
Keywords: Martha Lagace