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  • November 2004 (Revised May 2010)
  • Case

RightNow Technologies

By: William A. Sahlman and Dan Heath
The founder and CEO of a CRM software start-up must decide between an attractive acquisition offer and the opportunity to go public. Discusses the growth of the company--including a lengthy discussion of entrepreneurial bootstrapping--as well as an aborted IPO attempt... View Details
Keywords: Business Exit or Shutdown; Applications and Software; Going Public; Management Teams; Finance; Strategy; Value Creation; Entrepreneurship; Business Startups; Acquisition; Computer Industry
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Sahlman, William A., and Dan Heath. "RightNow Technologies." Harvard Business School Case 805-032, November 2004. (Revised May 2010.)
  • April 2002
  • Teaching Note

Accounting for the Intel Pentium Chip Flaw TN

By: Gregory S. Miller and V.G. Narayanan
Teaching Note for (9-101-072). View Details
Keywords: Computer Industry
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Miller, Gregory S., and V.G. Narayanan. "Accounting for the Intel Pentium Chip Flaw TN." Harvard Business School Teaching Note 102-077, April 2002.
  • May 2000
  • Teaching Note

Hewlett Packard's Merced Decision TN

By: Clayton M. Christensen and Tara Donovan
Teaching Note for (9-699-011). View Details
Keywords: Computer Industry
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Christensen, Clayton M., and Tara Donovan. "Hewlett Packard's Merced Decision TN." Harvard Business School Teaching Note 600-136, May 2000.
  • September 1995 (Revised May 1997)
  • Teaching Note

Microsoft, 1995 TN

By: Tarun Khanna
Teaching Note for (9-795-147) and (9-799-003). View Details
Keywords: Computer Industry
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Khanna, Tarun. "Microsoft, 1995 TN." Harvard Business School Teaching Note 796-071, September 1995. (Revised May 1997.)
  • June 1992 (Revised November 1995)
  • Supplement

Transformation of IBM, The, Supplement

By: David B. Yoffie
Provides an update to the case. View Details
Keywords: Computer Industry
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Yoffie, David B. "Transformation of IBM, The, Supplement." Harvard Business School Supplement 792-105, June 1992. (Revised November 1995.)
  • August 1995
  • Teaching Note

IBM After-Sales Service TN

By: Janice H. Hammond
Teaching Note for (9-693-001). View Details
Keywords: Computer Industry
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Hammond, Janice H. "IBM After-Sales Service TN." Harvard Business School Teaching Note 696-046, August 1995.
  • July 1993
  • Teaching Note

Acer Incorporated TN

By: David B. Yoffie
Teaching Note for (9-691-104). View Details
Keywords: Computer Industry; Taiwan
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Yoffie, David B. "Acer Incorporated TN." Harvard Business School Teaching Note 694-033, July 1993.
  • June 1991 (Revised April 1993)
  • Case

Acer, Inc.

By: Robert H. Hayes
Acer is undergoing two major transitions at the time of this case: from a small, entrepreneurially-run company to a large professionally-run one; and from a largely domestic company to a multinational one. After a decade of phenomenal growth, it is now facing a major... View Details
Keywords: Transition; Motivation and Incentives; Multinational Firms and Management; Business Growth and Maturation; Employees; Resignation and Termination; Cross-Cultural and Cross-Border Issues; Diversity; Computer Industry; Taiwan
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Hayes, Robert H. "Acer, Inc." Harvard Business School Case 691-104, June 1991. (Revised April 1993.)
  • January 1992 (Revised June 1994)
  • Case

IBM: Assistant General Manager of Marketing (A)

By: Frank V. Cespedes
Keywords: Marketing; Computer Industry
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Cespedes, Frank V. "IBM: Assistant General Manager of Marketing (A)." Harvard Business School Case 592-066, January 1992. (Revised June 1994.)
  • August 1997 (Revised September 1997)
  • Case

Hewlett-Packard's Santa Rosa Systems Division (B3): Assessing Organizational Fitness Profiling

By: Michael Beer and Gregory C. Rogers
Supplements the (B) case. View Details
Keywords: Computer Industry
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Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (B3): Assessing Organizational Fitness Profiling." Harvard Business School Case 498-019, August 1997. (Revised September 1997.)
  • March 1995 (Revised July 1995)
  • Supplement

Datavision (B)

By: Michael Beer and Gregory C. Rogers
To be handed out in class as a follow-up to Datavision (A). View Details
Keywords: Computer Industry
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Beer, Michael, and Gregory C. Rogers. "Datavision (B)." Harvard Business School Supplement 495-047, March 1995. (Revised July 1995.)
  • January 1989
  • Case

IBM Corp.: The Full Employment Practice (A)

By: D. Quinn Mills
Keywords: Selection and Staffing; Human Resources; Management; Computer Industry
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Mills, D. Quinn. "IBM Corp.: The Full Employment Practice (A)." Harvard Business School Case 489-096, January 1989.
  • 2003
  • Book

The Watson Dynasty: The Fiery Reign and Troubled Legacy of IBM's Founding Father and Son

By: R. S. Tedlow
Keywords: Information Technology; Business Ventures; Computer Industry
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Tedlow, R. S. The Watson Dynasty: The Fiery Reign and Troubled Legacy of IBM's Founding Father and Son. New York: Harper Business, 2003.
  • June 1995
  • Teaching Note

Lexon Corporation Series TN

By: Lynn S. Paine and Sarah Gant
Teaching Note for (9-392-071) and (9-392-072). View Details
Keywords: Computer Industry
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Paine, Lynn S., and Sarah Gant. "Lexon Corporation Series TN." Harvard Business School Teaching Note 395-208, June 1995.
  • June 1990 (Revised January 1994)
  • Case

Desktop Printer Industry in 1990

The desktop printer industry in 1990 is characterized by significant uncertainty about new technologies and about the types of features customers may demand in the next decade. The case looks at the positions of Hewlett-Packard, Canon, Kodak, Xerox, and IBM enabling... View Details
Keywords: Risk Management; Change Management; Competition; Hardware; Computer Industry
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Teisberg, Elizabeth O. "Desktop Printer Industry in 1990." Harvard Business School Case 390-173, June 1990. (Revised January 1994.)
  • April 1990
  • Case

Mexico and the Microcomputers (A) (Abridged)

By: James E. Austin
Keywords: Information Technology; Computer Industry; Mexico
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Austin, James E. "Mexico and the Microcomputers (A) (Abridged)." Harvard Business School Case 390-093, April 1990.
  • September 1989
  • Case

Intellectual Property Rights: The IBM-Fujitsu Case

By: Joseph L. Badaracco Jr.
Keywords: Intellectual Property; Law; Computer Industry; United States; Japan
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Badaracco, Joseph L., Jr. "Intellectual Property Rights: The IBM-Fujitsu Case." Harvard Business School Case 390-061, September 1989.
  • April 2002
  • Article

The Future of the Microprocessor Business

By: Michael J Bass and Clayton M. Christensen
Keywords: Hardware; Business Ventures; Computer Industry
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Bass, Michael J., and Clayton M. Christensen. "The Future of the Microprocessor Business." IEEE Spectrum 39, no. 4 (April 2002).
  • 01 Jun 2010
  • News

Three Profs Win McKinsey Award

Made in China REASON U.S. supplier base eroded as the manufacture of consumer electronics and computers migrated to Asia. Electrophoretic display MADE IN TAIWAN REASON Its manufacture requires expertise developed from producing flat-panel... View Details
Keywords: Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing
  • 15 Nov 2018
  • News

Don’t Be Afraid of AI

the basic premise is this: Computers get smart, become self-aware, take over, sometimes take on the shape of Arnold Schwarzenegger, and try to eradicate humanity. Here's a refresher, courtesy of Terminator 3: “The virus has infected... View Details
Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services
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