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  • All HBS Web  (3,332)
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    • News  (864)
    • Research  (1,325)
    • Events  (2)
    • Multimedia  (67)
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  • 23 Apr 2012
  • Research & Ideas

How to Brand a Next-Generation Product

considered a hypothetical scenario in which a well-known firm is preparing to launch a new version of its color printer. The participants, who were split into two groups, received a list of seven successive model names. For the first... View Details
Keywords: by Carmen Nobel
  • 15 Aug 2017
  • First Look

First Look at New Research and Ideas, August 15, 2017

2017 Washington, DC: American Public Health Association Public Health Preparedness: Case Studies in Policy and Management By: Howitt, Arnold M., Dutch Leonard, and David W. Giles, eds. Abstract—This book provides detailed accounts of a range of public health... View Details
Keywords: Sean Silverthorne
  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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Campbell, Dennis, and Gamze Yucaoglu. "Turkasset: Bringing Customer-Centricity to Debt Collection." Harvard Business School Case 117-023, October 2016.
  • 01 Jun 2024
  • News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details
  • Web

Generative AI - Alumni

can help you in your interview practice by serving as an interviewer, offering potential interview questions so that you can have answers ready for the real thing. Read more Of course, preparation with ChatGPT can only get you so far.... View Details
  • Web

C. Roland Christensen - Christensen Center for Teaching & Learning

energetic and rigorous discussion. The process involved much more than subject matter. It was an education in analysis and good judgment. Outside of class, he was dedicated to an immense amount of preparation and to making himself... View Details
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

cost.” During the two vulnerable weeks before government relief kicked in, Lawson delivered 200,000 prepared meals to victims, including onigiri rice balls, bread, and cups of noodles. The company also took care of its own in an area... View Details
Keywords: by Dina Gerdeman
  • 12 Dec 2005
  • Research & Ideas

Using the Law to Strategic Advantage

aspects of law and the value of compliance. Let me provide an example. Two banks failed to meet the Comptroller of Currency Community Reinvestment Act requirements for lending a certain amount of money to local customers. One bank brought in its lawyer and had him... View Details
Keywords: by Sean Silverthorne; Legal Services
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

Period." Behaviors in which team members interact with each other and with the technology in a learning-oriented way help overcome the disruptive effect on existing routines. These behaviors, facilitated by the team leader, include View Details
Keywords: by Hilah Geer
  • 19 Jul 2017
  • Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

cost of college. But Beshears and his colleagues found the most cost-effective way to increase college enrollment was just to make applying for financial aid easier. A 2012 study worked with tax preparer H&R Block to pre-fill the... View Details
Keywords: by Michael Blanding
  • 01 Jun 2024
  • News

From Chalkboards to Chatbots

Artwork/animation by Greg Meeson/hitandrunmedia.com; shutterstock.com Generative artificial intelligence (GenAI) is reshaping our world at an unprecedented pace, becoming an integral part of how we live, work, and interact. It is therefore critical for current and... View Details
  • Profile

David Velasquez

Why did you choose this path at this point in time? I want to be better prepared to lead and improve the delivery of health care in our country. Patients cannot wait for our systems to be more accessible, effective, and equitable – now is... View Details
  • 01 Sep 2023
  • News

Made in Italy

and the growth model of Silicon Valley (see box). Read more about Preparing Global Leaders Each IFC begins in the fall semester with a series of classes introducing economic, political, social, and other essential contexts for the... View Details
Keywords: April White
  • Web

Rising Leaders for Social Impact Forum | Social Enterprise | Harvard Business School

through our online application . By signing up, you commit to participating in all Rising Leaders for Social Impact Forum sessions and will not schedule other meetings during the times the sessions are offered. Your preparation and... View Details
  • 12 Sep 2024
  • Blog Post

4 Things You Need to Know about Immersive FIELD Courses at HBS

Global Capstone prepares students for an IFC by getting them outside of both the classroom and their comfort zone – practicing the skills they’ve learned alongside a new set of teammates. After FIELD Global Capstone, many students are... View Details
  • 16 May 2023
  • In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

process. Today, it’s SVB, tomorrow it may be something else. While they can’t prepare for every possible scenario, founders should at least know what general processes are in place. Don’t wait for the inevitable. Julia Austin is a senior... View Details
Keywords: by Avery Forman; Technology; Financial Services
  • 15 Mar 2017
  • Blog Post

An Average Day at HBS

with an earlier alarm than I ideally would want, followed by discussion group. At discussion group, you have the chance to meet with five other first-year students (who aren’t in your section) to talk through that day’s cases. It is a great resource and one that truly... View Details
  • 14 Sep 2021
  • Blog Post

Top 5 Myths About HBS

on? We have this belief that all of us are still working on getting better at some things. So who are the people that have worked closely enough with you that they can share those examples with us? “It is impossible to prepare for your... View Details
  • Web

Online Business Analytics Course | HBS Online

Students and Recent Graduates Those Considering Graduate School Mid-Career Professionals Prepare for your next opportunity by learning how to apply basic statistics to real business problems. Meet Arjun, an HBS Online participant who took... View Details
  • Web

Sample Student Projects - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Sample Student Projects MOC Student Projects on Country & Cluster Competitiveness The competitive assessments listed on this page have been View Details
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