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- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
2017 Washington, DC: American Public Health Association Public Health Preparedness: Case Studies in Policy and Management By: Howitt, Arnold M., Dutch Leonard, and David W. Giles, eds. Abstract—This book provides detailed accounts of a range of public health... View Details
Keywords: Sean Silverthorne
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- Web
Online Business Essential Courses | HBS Online
Step Further with a GenAI Bonus Bundle Harvard Business School Online is collaborating with the Digital Data Design Institute at Harvard to offer access to generative AI lessons—for a limited time. Learn More Free E-Book Your Guide to View Details
- 06 Nov 2012
- First Look
First Look: November 6
Publications The Architecture of Innovation: The Economics of Creative Organizations Author: Josh Lerner Publication: Harvard Business Press Books, 2012 Abstract Innovation is a much-used buzzword these days, but when it comes to creating and implementing a new idea,... View Details
Keywords: Sean Silverthorne
Mastering the Management System
From HBSP: " Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and... View Details
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
preparing to run a more ambitious experiment this fall with 1,000 subjects, giving those without CS&E experience hands-on training to see if it improves their abilities. “We will see if in the second stage, these people will catch up... View Details
- 16 Nov 2010
- First Look
First Look: November 16, 2010
PublicationsKeiei no Ryugi (The Management Ritual) Authors:Mitsuaki Shimaguchi and Hirotaka Takeuchi Publication:Nihon Keizai Shimbun Publishing, 2010 An abstract is unavailable at this time. Joint Evaluation as a Real World Tool for Managing Emotional Assessment of... View Details
Keywords: Sean Silverthorne
- March 2018 (Revised March 2018)
- Teaching Note
OpenInvest
By: Boris Vallee and Caitlin Reimers Brumme
Founded by a team of hedge fund and NGO alumni, OpenInvest launched its platform in 2015 to enable retail investors to tailor their portfolio to their personal values in an automated way, for instance by screening out weapon manufacturers stocks or overweighting LGBTQ... View Details
- February 2015 (Revised June 2016)
- Case
AltSchool: School Reimagined
By: John J-H Kim, Kyla Wilkes and Christine S. An
Max Ventilla and his team launches in 2013 AltSchool, a new network of tech-savvy independent K-8 "micro-schools." AltSchool is born out of Ventilla's frustration with the education options available for his young daughter. During his search, Ventilla comes to the... View Details
Keywords: Education Technology; School Models; Product Development; Entrepreneurship; Talent Development And Retention; Social Impact Investment; Information Technology; Business Model; Education; Business Startups; Customization and Personalization; Growth and Development Strategy; Education Industry; United States
- 01 Dec 2023
- News
A Continuum of Innovation
As senior associate dean and chair of the MBA Program, Matt Weinzierl has a running list of questions that he and Jana P. Kierstead, the executive director of MBA and Doctoral programs, always keep in mind. They range from the curricular (How can we ensure that the MBA... View Details
Keywords: Jennifer Gillespie
- 01 Sep 2023
- News
Hands-on Learning About Global Markets
A certificate of appreciation was presented to Ellie Care representatives Francisco Garcia Zavaleta (COO) and Gervasio Videla Dorna (cofounder and CEO), at left, and to Patricio Alba (cofounder and CIO), far right, by HBS students Maxwell Nii Laryea, third from left,... View Details
Keywords: Jennifer Gillespie
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
describes a selling situation, and the assignment is to plan a day, select target customers, and develop a sales pitch. The required work helps to check for motivation and preparation skills. At the interview, the candidate must explain... View Details
Keywords: by Carmen Nobel
- Web
Career Re-Entry & Flexible Work - Alumni
coach, we have also compiled a list of resources to help you in this process. Some of these resources seek to connect you with either part-time consulting roles or full-time positions and others aim to help enhance your skillset as you View Details
- Web
C. Roland Christensen - Christensen Center for Teaching & Learning
energetic and rigorous discussion. The process involved much more than subject matter. It was an education in analysis and good judgment. Outside of class, he was dedicated to an immense amount of preparation and to making himself... View Details
- March 2024
- Case
Teamworks: Tackling a Forecasting Fumble (A)
By: N. Louis Shipley and Stacy Straaberg
In late March 2018, Teamworks CEO Zach Maurides learned Q1 2018 sales were at risk for a large forecasting miss. Founded in 2004, Teamworks’s software application assisted support staff in messaging, scheduling, and sharing documents with collegiate and professional... View Details
Keywords: Acquisition; Business Growth and Maturation; Communication Strategy; Decisions; Forecasting and Prediction; Business Cycles; Technological Innovation; Sports; Growth and Development Strategy; Resource Allocation; Marketing; Sales; Business Strategy; Expansion; Sports Industry; Technology Industry; United States; North Carolina
Change Through Persuasion
Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details
- Web
Online Business Strategy Courses | HBS Online
on a global scale and prepare for the political, social, and economic factors driving change. 4 weeks, 6-8 hrs/week Enroll by April 17 $1,850 Certificate Economics for Managers Professor Bharat Anand Gain economic insights and learn how... View Details
- Web
Rising Leaders for Social Impact Forum | Social Enterprise | Harvard Business School
through our online application . By signing up, you commit to participating in all Rising Leaders for Social Impact Forum sessions and will not schedule other meetings during the times the sessions are offered. Your preparation and... View Details
- Portrait Project
Mike Laffin
he said: “Great! So, how are you going to use it help people?” That was exactly what I needed to hear. As I prepare for what’s next, I’ll never forget where I came from, whose shoulders I stand on, and what really matters. I’ll listen,... View Details
- 29 Sep 2022
- Op-Ed
Inclusive Leadership Advice: Get Comfortable With the Uncomfortable
performing without preparation or a script—responding to others in the moment, listening to your inner voice, and bursting out with whatever comes to mind. In my book Rebel Talent, I noted that improvisation is like steering a car by... View Details
Keywords: by Francesca Gino