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  • 14 Mar 2013
  • Working Paper Summaries

No Taxation without Information: Deterrence and Self-Enforcement in the Value Added Tax

Keywords: by Dina Pomeranz
  • 2015
  • Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Keywords: Management; Leadership; Service Operations; Service Delivery
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  • June 2010
  • Article

Change for Change's Sake

By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati
No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details
Keywords: Interpersonal Communication; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Organizational Structure; Creativity; Power and Influence; Adaptation
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  • September 2009
  • Article

Are You Having Trouble Keeping Your Operations Focused?

By: Robert S. Huckman
As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of the loss of focus. In his classic article "The Focused Factory"... View Details
Keywords: Business Units; Business Growth and Maturation; Goals and Objectives; Resource Allocation; Operations; Performance Efficiency
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  • Web

Human Behavior & Decision-Making - Faculty & Research

experience? Motivated by survey data on beliefs about Covid we collected in 2020, we build a model based on the psychology of selective memory. When a person thinks about an event, different experiences compete for retrieval, and... View Details
  • 01 Jun 2023
  • News

Curb Appeal

trash collection to snow removal. If the forecast is correct, DSNY will have to clear 5 to 6 inches from 6,500 miles of city streets—a task that involves fitting plows to 2,000 garbage trucks and salt spreaders while continuing to View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 01 Dec 2023
  • News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

race was no longer relevant or that we had somehow collectively moved beyond race in the workplace,” Roberts says. The picture that emerges from the essays in Race, Work, and Leadership echo the same message: Race not only still matters... View Details
Keywords: by Dina Gerdeman
  • Web

Technology & Innovation - Faculty & Research

path for our research today, which focuses on value creation of platforms and two-sided markets; use of open architecture and leverage of its collective value; development and execution of innovation strategies; innovative attributes of... View Details
  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

entrepreneurial leaders as they collect more data. Differentiating serial founders and first-time founders Not all founders are cut from the same cloth, the study underscores. Analysis of the pilot data also revealed important differences... View Details
Keywords: by HBS Working Knowledge
  • Web

HBS - Key Metrics

(metric tons of CO2 equivalent) 10,547 9,098 9,103 11,562 11,614 Energy (kbtu) 8 138,198,893 121,948,442 122,569,467 150,713,824 152,538,748 Water (100 cubic feet) 9 48,244 32,735 40,754 51,025 48,626 Municipal Solid Waste (tons) 10 357.48 204 196 394 357 US... View Details
  • 27 Jun 2016
  • Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

so far). “In order to collect this data, we had to create our own operations, mostly at the London School of Economics,” says Sadun. Over time, the researchers employed more than 100 graduate students, overseeing them with quality and... View Details
Keywords: by Michael Blanding
  • Web

Faculty & Research - Health Care

health care Research Collections Advancing Global, Public, and Societal Health Building Entrepreneurial Organizations Fostering Innovation in Life Sciences Increasing Value in Care Delivery Understanding Health Systems, Payors, and... View Details
  • Web

The Human Relations Movement: Harvard Business School and the Hawthorne Experiments, 1924-1933

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby & Rakesh Khurana The Online Exhibit Research Links Baker Library | Historical Collections | Site Credits | Digital Accessibility Contact Email:... View Details
  • Web

About - Business & Environment

on business and environment topics Educate students to transform organizations to become environmentally sustainable Disseminate insights from research and foster alumni engagement on critical environmental topics BEI brings together more than 40 affiliated faculty... View Details
  • 05 Nov 2014
  • HBS Seminar

CV Harquail, Authentic Organizations and Stevens Institute of Technology

  • Web

Mid-US - Global

New Research on the Region April 2025 Case Campbell's Recipe for Advancing School Nutrition By: Hise O. Gibson , F. Christopher Eaglin and Ai-Ling Jamila Malone In 2021, The Campbell’s Company launched Full Futures, a collective impact... View Details
  • Web

Faculty & Research | Social Enterprise | Harvard Business School

net-zero ... Campbell's Recipe for Advancing School Nutrition By: Hise O. Gibson, F. Christopher Eaglin and Ai-Ling Jamila Malone April 2025 | Faculty Research In 2021, The Campbell’s Company launched Full Futures, a collective impact... View Details
  • 22 Feb 2024
  • Blog Post

It’s Time to Build: Why the MS/MBA Is Right for You!

great job of keeping the community cohesive by forming the Builders Club. This forum has unlocked the unique power of the MS/MBA community, as we’re now able to collectively learn and grow as we share founder best practices, career... View Details
  • 27 Apr 2010
  • First Look

First Look: April 27

  PublicationsRethinking the MBA: Business Education at a Crossroads Authors:Srikant M. Datar, David A. Garvin, and Patrick Cullen Publication:Harvard Business Press, 2010 Abstract : "Business Schools Face Test of Faith." "Is It Time to Retrain... View Details
Keywords: Martha Lagace