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  • 02 Feb 2023
  • Research & Ideas

Why We Still Need Twitter: How Social Media Holds Companies Accountable

In May 2021, the Twitter account Brands Getting Owned posted images of signs that workers had taped to the windows of a Chipotle in the United States. One large cardboard sign read, “Sorry for the inconvenience, but due to us being... View Details
Keywords: by Kasandra Brabaw; Technology
  • 12 Apr 2017
  • Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

tasks be completed in a particular order. But in many instances, workers have more freedom over their workday: They can follow the prescribed schedule or else choose to deviate, completing tasks in a different order at their own... View Details
Keywords: by Carmen Nobel; Health
  • 04 Feb 2014
  • First Look

First Look: February 4

From Crowds to Collaborators: Initiating Effort & Catalyzing Interactions Among Online Creative Workers By: Boudreau, Kevin J., Patrick Gaule, Karim R. Lakhani, Christoph Riedl, and Anita Williams Woolley Abstract—Online collaborative... View Details
Keywords: Sean Silverthlorne
  • 12 Dec 2023
  • Research & Ideas

COVID Tested Global Supply Chains. Here’s How They’ve Adapted

addition, there has also been some very preliminary evidence of reshoring amid plans to boost semiconductor manufacturing in the US, says Alfaro, whose research shows that worker headcounts in that space rose by 1.9 percent in the US... View Details
Keywords: by Scott Van Voorhis
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

focuses on the care of all of these children with cardiac surgeons, cardiologists, anesthesiologists, intensivists all of whom are supported by specialized nurses, perfusionists, respiratory therapists, social workers and others who have... View Details
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

Employers struggling to find workers during the current labor shortage might want to rethink their hiring criteria by taking a new look at job candidates who lack college degrees. American employers have routinely defaulted to requiring... View Details
Keywords: by Jay Fitzgerald
  • Web

General Management - Faculty & Research

With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support Re: Joseph B. Fuller 04 Oct 2024 Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged by Rachel Layne More Working Knowledge Articles... View Details
  • Web

2023 Reunion Presentations - Alumni

Less Info It is generally held that America suffers from a shortage of workers with the requisite skills to fill the many good-paying jobs that are available. HBS's ongoing research into the future of work has revealed that there is, in... View Details
  • 28 Mar 2016
  • Research & Ideas

What's a Boss Worth?

people supervising teams. In part, that’s because it’s difficult to separate the performance of the boss from the performance of the individual workers he or she oversees. “Bosses may get lucky and have subordinates who can do their job... View Details
Keywords: by Michael Blanding; Service
  • Article

Geographic Mobility, Immobility, and Geographic Flexibility—A Review and Agenda for Research on the Changing Geography of Work

By: Prithwiraj Choudhury
I review and integrate a wide range of literature that has examined how geographic mobility of high-skilled workers creates value for organizations and individuals. Drawing on this interdisciplinary literature, I document that geographic mobility creates value by... View Details
Keywords: Geographic Mobility; Frictions; Work-from-anywhere; Employees; Geographic Location; Organizational Change and Adaptation
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  • Article

Your Sales Training Is Probably Lackluster. Here's How to Fix It

By: Frank V. Cespedes and Yuchun Lee
U.S. companies spend over $70 billion annually on training and an average of $1,459 per salesperson—almost 20% more than they spend on workers in all other functions. Yet, when it comes to equipping sales teams with relevant knowledge and skills, the ROI of sales... View Details
Keywords: Salesforce Management; Training
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  • October 2014
  • Supplement

Quiet Logistics (B)

By: Robert Simons and Natalie Kindred
This two-part case focuses on how to identify and manage strategic uncertainties in an innovative, entrepreneurial start-up company. In the (A) case, students learn about Quiet Logistics, an e-commerce fulfillment company working with high-end apparel retailers such as... View Details
Keywords: Strategy Execution; Strategic Uncertainties; Managing Growth; Disruptive Change; Robotics; Disruptive Technologies; Managing Start-ups; Management Control Systems; Performance Measurement; Business Growth and Maturation; Disruption; Entrepreneurship; Disruptive Innovation; Crisis Management; Risk Management; Organizational Change and Adaptation; Business Strategy; Competitive Strategy; E-commerce; Distribution Industry; Technology Industry; United States
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  • 18 Oct 2012
  • HBS Seminar

Julie Battilana, Harvard Business School

    How Google Sold Its Engineers on Management

    High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial... View Details
    • Web

    Research Services - Faculty & Research

    new and emerging experiment-related technologies. Hiring and management The Division of Research and Faculty Development manages the hiring process for full-time or part-time Research Associates and contractors, as well as temporary View Details
    • 18 Apr 2016
    • Research & Ideas

    The Cost of Leaning In

    Stanford Economics Research Laboratory. In each experiment, students were divided into pairs, in which one participant played the role of a worker and the other played the role of a firm in charge of the worker’s wages. The pairs... View Details
    Keywords: by Carmen Nobel
    • 30 Mar 2021
    • Research & Ideas

    Commuting Hurts Productivity and Your Best Talent Suffers Most

    as the COVID-19 pandemic wanes and remote employees—perhaps grudgingly—contemplate returning to offices. Wu’s conclusions were clear: A long commute hurts workers and their employers by hindering creativity and productivity, which stifles... View Details
    Keywords: by Lane Lambert
    • 10 Nov 2009
    • First Look

    First Look: Nov. 10

    no. 11 (November 2009) Article: http://hbr.harvardbusiness.org/2009/11/what-would-peter-say/ar/1 Teach Workers About the Perils of Debt Authors:Annamaria Lusardi and Peter Tufano Publication:Harvard Business Review 87, no. 11 (November... View Details
    Keywords: Martha Lagace
    • Web

    The Women in the Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    mica splitting department. In the study of fourteen men in the bank wiring test room, where conditions were unaltered, no change in productivity occurred—attributed in part to an implicit understanding among the workers not to exceed what... View Details
    • 09 Apr 2019
    • First Look

    New Research and Ideas, April 9, 2019

    proposals, and quality evaluations for more than 12,000 evaluator-proposal pairs. The analysis shows that solicitations offering a personal reward for top submissions boost participation rates without affecting submission quality. We show that this is due to View Details
    Keywords: Dina Gerdeman