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  • 13 Oct 2003
  • Research & Ideas

How to Pick Managers for Disruptive Growth

businesses via the Internet, evolved into a completely automated end-to-end solution. Pandesic was a spectacular failure. It sold very few systems and shut its doors in February 2001 after having spent more than $100 million. It is... View Details
Keywords: by Michael Raynor
  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

effects of asset-liability mismatches within and across institutions. Risk-adjusted CCA balance sheets facilitate simulations and stress testing to evaluate the potential impact of policies to manage systemic risk. Download paper:... View Details
Keywords: Sean Silverthorne
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

Harvard Business School Case 208-099 Primus is a credit derivative product company. How will they weather the credit crisis of 2007? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=208099   PublicationsOwnership... View Details
Keywords: Martha Lagace
  • 07 Apr 2015
  • First Look

First Look: April 7

commissions hurt sales. If managers must retain a cap, they should set it as high as possible to avoid reducing reps' incentives. Although overly complicated compensation systems have their downsides, research has found that a View Details
Keywords: Sean Silverthorne
  • 08 Jan 2007
  • Research & Ideas

Who Rises to Power in American Business?

have far greater access to opportunities. But, who has access to these elite programs? Are they simply part of a long feeder system for the privileged class that starts in private nursery schools? Are they truly open to all? Education has... View Details
Keywords: by Sean Silverthorne
  • May 16, 2016
  • Article

Food Safety Economics: The Cost of a Sick Customer

By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.

Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Mexico; North America; United States; Canada
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Gerdeman, Dina, and John A. Quelch. "Food Safety Economics: The Cost of a Sick Customer." Harvard Business School Working Knowledge (May 16, 2016).
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • 18 Jun 2001
  • Research & Ideas

When In-House Research Isn’t Enough

For many decades, corporate research and development has been pretty much an "inside job." The road to innovative new products and services began and ended with a company's internal R&D. But according to HBS assistant... View Details
Keywords: by Jim Aisner
  • 19 Jan 2021
  • In Practice

Leadership Advice for Biden: Restore a Sense of Calm

them. So, today we find ourselves at a crossroads. We can either "go back to normal" by relying on existing institutions and on the neoliberal economic model. Or we can dare to rethink and reform our economic and social systems in depth.... View Details
Keywords: by Dina Gerdeman
  • 05 Sep 2012
  • First Look

First Look: September 5

http://hbr.org/2012/09/will-working-mothers-take-your-company-to-court/ar/1   Working PapersColocation and Scientific Collaboration: Evidence from a Field Experiment Authors:Kevin Boudreau, Ina Ganguli, Patrick Gaule, Eva Guinan, and Karim Lakhani Abstract We present... View Details
Keywords: Sean Silverthorne
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55668 2019 Proceedings of the Hawaii International Conference on System Sciences Multivariate Unsupervised Machine Learning for Anomaly Detection in Enterprise Applications By: Elsner,... View Details
Keywords: Dina Gerdeman
  • 13 Dec 2006
  • Research & Ideas

Improving Public Health for the Poor

School of Public Health, Project Antares aims to create a system for devising commercial incentives that provide affordable public health initiatives, or "interventions" in healthcare parlance. Examples of commercial high-impact... View Details
Keywords: by Martha Lagace; Health
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

rating systems have emerged to reward good service and integrity. Plan Several Moves Ahead Bob Kraft owns the New England Patriots, one of the most successful franchises in professional sports. Notably, he... View Details
Keywords: by Michael Wheeler
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

and design assignments. The education facilitated his transition into management when he was finally promoted two years later. Once in middle management, Williams's career took off; he was charged with coordinating the engineering, manufacturing, and field View Details
Keywords: by David A. Thomas
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

this time. Toward a Theory of Behavioral Operations Authors:Francesca Gino and Gary P. Pisano Publication:Manufacturing and Service Operations Management (forthcoming) Abstract Human beings are critical to the functioning of the vast... View Details
Keywords: Martha Lagace
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

clear-cut business strategy for its research laboratory, and, in turn, many of PARC's technologies did not fit into Xerox's strategic objectives. For instance, the Alto's ability to adapt to large customers' computer systems was... View Details
Keywords: by Paul Gompers & Josh Lerner
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

endowments would not necessarily result in similar returns. The Empirical Impact of Intellectual Property Rights on Innovation: Puzzles and Clues Author: Josh Lerner Publication: American Economic Review Papers and Proceedings (forthcoming) Abstract Economists have... View Details
Keywords: Martha Lagace
  • 28 Oct 2019
  • Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

you this theatrical experience but with some operational benefits: If you want to receive the picture, you have to give them your email address. And when you are browsing frames, they offer to send you a link with the frames you have seen. They present this as a View Details
Keywords: by Jen McFarland Flint; Retail
  • 01 Mar 2018
  • What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

Companies in the tech sector now (unlike during the “bubble”) produce (or conserve) goods and services that people want. They have real business models that realize revenue and profit as well as growth. "The New Economy proved to be... View Details
Keywords: by James Heskett
  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

Times were hard for Webvan this year. Like other online grocers and delivery services that hit the screen in 2001—among them, Homegrocer, Kozmo, and Streamline—Webvan finally called it quits in July after two years in business. Webvan may... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
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