Service Models - Publications - Faculty & Research

January 2010 (Revised March 2013)
Teaching Note

Western Union: Our World, Our Family® (TN)

By: Christopher Marquis and Bobbi Thomason

Teaching Note for [410050]. View Details

Keywords: Business Model; Financial Management; Corporate Social Responsibility and Impact; Business and Stakeholder Relations; Diversity; Financial Services Industry

Citation

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01 Mar 2008
News

Faculty Books

synthesizes Gulati's work on network dynamics of the last fifteen years and presents his key findings. When Professionals Have to Lead: A New Model for High Performance by Thomas J. DeLong, John J. Gabarro, and Robert J. Lees (HBS Press)... View Details

Keywords: Educational Services; Educational Services

22 Jan 2019
First Look

New Research and Ideas, January 22, 2019

about innovation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55477 November–December 2018 Organization Science Slack Time and Innovation By: Agrawal, Ajay, Christian Catalini, Avi Goldfarb, and Hong Luo Abstract— Traditional innovation View Details

Keywords: Dina Gerdeman

01 Mar 2009
News

Your Taxi Is Waiting

service DayJet, launched in October 2007, placed an up-front order for 239 Eclipse 500s and used a chancier, less profitable per-seat pricing model for its Florida-based operations. The company ran out of... View Details

Keywords: Julia Hanna; Air Transportation; Transportation

05 Jun 2006
Research & Ideas

Using Competition to Reform Healthcare

Care: Creating Value-Based Competition on Results, Michael E. Porter and Elizabeth Olmsted Teisberg take a systemic approach to healthcare reform. Today's system is dysfunctional, they argue, rewarding participants who redirect costs and restrict View Details

Keywords: by Michael E. Porter; Health

15 Nov 2016
First Look

November 15, 2016

will be critical to their success. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51813 Fiscal Rules and Sovereign Default By: Alfaro, Laura, and Fabio Kanczuk Abstract—We provide a quantitative analysis of fiscal rules in a standard View Details

Keywords: Sean Silverthorne

01 Sep 2003
News

HBS Alumni Association Board of Directors: President’s Report

Education reunion attendees and found that while only subtle changes were needed to improve the MBA reunion experience, the Executive Education model should be addressed more closely. The committee’s recommendation was to undertake a full... View Details

Keywords: Ted Fischer; Educational Services; Educational Services

07 Sep 2021
News

Summer Fellowship Recipient is a Changemaker in Tanzania

it needs to make more effective public health decisions, an issue that became all the more apparent during the COVID-19 pandemic. “While working in East Africa before HBS, I saw the challenges of delivering public services at scale,” says... View Details

Keywords: April White

13 Feb 2007
First Look

First Look: February 13, 2007

A. Desai, and C. Fritz Foley Abstract This paper examines how costly financial contracting and weak investor protection influence the cross-border operational, financing and investment decisions of firms. We develop a model in which... View Details

Keywords: Martha Lagace

December 2010 (Revised November 2014)
Case

Steven Carpenter at Cake Financial

By: Thomas R. Eisenmann and Alison Berkley Wagonfeld

After investing $9 million of venture capital, Cake Financial had failed to reach critical mass. In early 2010 Cake's assets were sold and the company was dissolved. Founded in 2006, the San Francisco-based Internet company allowed users to monitor their investments... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Business Model; Growth and Development Strategy; Business Strategy; Internet; Financial Services Industry; Financial Services Industry

Citation

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01 Oct 2000
News

HBS Alumni Association Board of Directors: President's Report

nongeographic, interest-based associations, clubs have an opportunity to develop similar models within their own structures, thereby tailoring programs to specific groups. Accordingly, it recommended that the School take a proactive... View Details

04 Aug 2009
First Look

First Look: August 4

converging U.S. GAAP with IFRS, competition between the FASB and the IASB would allow GAAP to better respond to market forces. Patent Policy, Patent Pools, and the Accumulation of Claims in Sequential Innovation Authors:Gastón Llanes and Stefano Trento Abstract We... View Details

Keywords: Martha Lagace

02 Mar 2020
News

Educating the Whole Student

committed to engaging parents, offering coaches and discussion groups to help them navigate parenting challenges and achieve their own financial, education, and wellness goals. The early data on these family-support services have been... View Details

Keywords: April White; Educational Services; Educational Services

29 Sep 2015
First Look

September 29, 2015

innovations from industry outsiders who saw economic opportunities where others didn’t—and how these mainstream firms had no choice but to innovate themselves. New models were tried: some succeeded, some failed. Commercial markets turned... View Details

Keywords: Sean Silverthorne

01 Jun 2011
News

The Best-Laid Plans

210 is Jess Bloomgarden (MBA 2012), with classmates Alex Stratoudakis and Emma Taylor. In fifteen minutes they present their plan for AfterSteps, a Web-based end-of-life planning service that offers advice and secure storage for legal,... View Details

Keywords: Julia Hanna; contests; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services

15 Jan 2007
Research & Ideas

The Business of Free Software

How much of your product do you share? Does your business model extract value from a core product or a portfolio of complementary products?" Most academic research has focused on individual contributions to OSS, but this working... View Details

Keywords: by Julia Hanna; Computer

Web

Financial Management of Smaller Firms - Course Catalog

own or manage a small business, provide consulting or financial services to these businesses, or invest in smaller businesses. These smaller businesses are privately owned, are typically led by a CEO/entrepreneur supported by a very small... View Details

01 Dec 2014
News

Five Degrees of Doriot

big business ideas had to hit up wealthy private investors for funding. ARD’s model fostered the growth of a new generation of entrepreneurs—a group that Doriot held in high regard. “An average idea in the hands of an able man,” goes one... View Details

Keywords: Dan Morrell; George Doriot; Educational Services

01 Jan 2005
News

Judith R. Haberkorn, 111th AMP, 1992

carriers. NYNEX later merged with Bell Atlantic—a fellow "Baby Bell"—and Haberkorn became president of Consumer Sales & Services in 1998. At the end of her career she was leading 30,000 employees. Retired since 2000, Haberkorn continues... View Details

01 Dec 2020
News

In Review

and moving some activities online when the virus becomes more widespread (as happened in early November). We also transitioned many of our Executive Education programs into a virtual delivery model leveraging the Live Studio technology... View Details

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