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  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

improvement in the average produced a 2.5 percent improvement in unit revenue, or $250,000 in added revenue per hotel. In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences,... View Details
Keywords: by James Heskett
  • January 2024
  • Case

Sprouts Farmers Market

By: Rajiv Lal, Forest L. Reinhardt and Natalie Kindred
Sprouts Farmers Markets (Sprouts) is a Phoenix, Arizona-based chain of 400-plus natural foods stores in 23 U.S. states and $6.4 billion in sales as of 2022. In its product assortment, brand image, and store environment, Sprouts emphasizes freshness, health, innovation,... View Details
Keywords: Business Model; Growth and Development Strategy; Brands and Branding; Strategic Planning; Sales; Business Strategy; Expansion; Product Positioning; Marketing Strategy; Competition; Retail Industry; United States; Arizona
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  • Web

Awards | Social Enterprise | Harvard Business School

or public sector: The Program is intended to provide loan assistance awards that are potentially excluded from the recipient's income under Section 108(f) of the Internal Revenue Code. Under current guidance from the IRS, in order for the... View Details
  • 01 Mar 2004
  • News

Derek Ferguson

Derek T. Ferguson (MBA 1990) could be mistaken for a minister by fellow commuters on the train from Connecticut to Manhattan. Yet his calling is not to the pulpit, but to the midtown headquarters of Bad Boy Worldwide Entertainment Group, a privately held enterprise... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 01 Aug 2001
  • News

Richard B. Fisher (MBA '62)

investment banking institution had a staff of 110 and annual revenues of about $8 million. Today, the firm has more than 64,000 employees in offices stretching from New York to Beijing. Revenues last year... View Details
Keywords: Richard B. Fisher; Warren A. Law; Alumni Achievement Award; Finance; Management of Companies and Enterprises; Management
  • 05 Aug 2015
  • Research & Ideas

How Hormones Foretell Whether People Will Cheat

percent of its revenues to fraud annually, which translates to a projected global fraud loss of $3.7 trillion. Most of those studies, however, have focused on the practical logic behind the crimes. What sets this study apart is that it is... View Details
Keywords: by Carmen Nobel
  • 2020
  • Working Paper

Cutting the Gordian Knot of Employee Health Care Benefits and Costs: A Corporate Model Built on Employee Choice

By: Regina E. Herzlinger and Barak D. Richman
The U.S. employer-based health insurance tax exclusion created a system of employer-sponsored insurance (ESI) with limited insurance choices and transparency that may lock employed households into health plans that are costlier or different from those they prefer to... View Details
Keywords: After-tax Income; Consumer-driven Health Care; Health Care Costs; Health Insurance; Income Inequality; Tax Policy; Health Care and Treatment; Cost; Insurance; Employees; Income; Taxation; Policy; United States
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  • 22 Oct 2014
  • HBS Seminar

Koleman Strumpf, University of Kansas School of Business

  • 01 Mar 2024
  • News

On the Radar

Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,... View Details
Keywords: Janine White; Justice, Public Order, and Safety Activities; Government
  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
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  • 03 Oct 2005
  • Research & Ideas

The Box Office Power of Stars

the dynamics of star power. Can studios depend on a star's track record as a predictor of future success? Are two "A-list" stars better than one? Can stars improve a studio's overall profitability as well as kick up box office View Details
Keywords: by Sarah Jane Gilbert; Entertainment & Recreation; Motion Pictures & Video
  • 29 Aug 2018
  • What Do You Think?

What Should Harley-Davidson’s Management Do?

tax cut in 2017 he did it by visiting Harley-Davidson’s facilities in his home state of Wisconsin. The Company had not performed well in recent years. By 2017, its profits were $521 million on revenues of about $5.6 billion; both figures... View Details
Keywords: by James Heskett; Auto
  • 16 Apr 2020
  • Research & Ideas

Has COVID-19 Broken the Global Value Chain?

dollars (or perceived that payments would be interrupted). Firms operating in the commodity markets also saw their revenues shrinking, and struggled to meet obligations in (dollar) debt. As a result, most of them turn to banks to obtain... View Details
Keywords: by Sean Silverthorne
  • May 1996 (Revised March 1998)
  • Case

SaleSoft, Inc. (A)

By: Das Narayandas
SaleSoft, a start-up firm, markets Comprehensive Sales Automation Solutions (CSAS) that automate a firm's sales, marketing, and service functions. Even though the product has received very favorable responses from prospects, product complexity and a long buying cycle... View Details
Keywords: Business Startups; Decisions; Revenue; Marketing Strategy; Product Launch; Sales; Opportunities; Information Technology; Technology Industry
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  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

after they recover from the momentary chaos, many will start thinking about diversifying their risk and trying to develop alternatives in other countries. The biggest losers from the coronavirus [in business] are service industries that have seen their View Details
Keywords: by Dina Gerdeman
  • Web

The Idea of Instant Photography - Edwin H. Land & Polaroid | Harvard Business School

1965 41 By 1943, Edwin Land began to turn his thoughts to the post-war production efforts of Polaroid. The corporation had significantly expanded its research and engineering division for military activities and would need to focus on a new commercial product. By the... View Details
  • 11 Apr 2024
  • News

Mission Control

we had identified back then, climate change and global security, continue to drive massive demand for our product. We have had a compound annual growth rate over the last seven years of our revenue of 118%. DM: I asked that question... View Details
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

the values; the real work is operationalizing the values. The organization needs to be clear and concise in creating its future vision, making it easier for team members to internalize these values. When this is done well, the lagging indicator is higher productivity,... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • Web

CSV in Practice - Institute For Strategy And Competitiveness

55,000 physicians to date, each treating approximately 230 patients. Novo’s market share in China increased from 0% to 63%, and China has become the company’s third largest market with revenues of $1.28 billion (as of 2013). Shared Value... View Details
  • 01 May 2017
  • Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

Simons says. “They control this narrow slice, but their jobs are tied to things like revenue growth and profitability. The missing piece is the support they are given to accomplish their goals.” When using the tool, a job can be evaluated... View Details
Keywords: by Dina Gerdeman