Quality Management - Publications - Faculty & Research

20 Nov 2007
First Look

First Look: November 20, 2007

ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets... View Details

Keywords: Martha Lagace

01 Jun 2016
News

Taking Care of Business

expertise in quality control and volume manufacturing in the automotive industry (where he does double duty as managing director of Sundaram Brake Linings), Mahesh launched Sundaram Medical Devices in 2010,... View Details

Keywords: Julia Hanna

01 Oct 2002
News

Andrew H. Tisch

successful turnaround management is to try to make the least bad decision based on imperfect and incomplete information,” Tisch says. “The case method helped prepare me to do that.” Tisch's leadership View Details

24 May 2011
First Look

First Look: May 24

long-term impact on the practice and thinking in this field will reach its full potential. From Counting Risk to Making Risk Count: Boundary-Work in Risk Management Author:Anette Mikes Publication:Accounting, Organizations and Society... View Details

Keywords: Sean Silverthorne

31 Mar 2009
First Look

First Look: March 31, 2009

creditors for quality reporting. In contrast, the "opportunistic behavior" hypothesis posits that public equity firms, because their managers have a greater incentive to View Details

Keywords: Martha Lagace

30 Sep 2014
News

Life Lessons on the Open Seas

love, instantly,” he recalls. His passion for the water prompted him to start training to sail competitively—and to leave his job in wealth management at Goldman Sachs in order to skipper his first therapeutic sail, for eight disabled... View Details

Keywords: Jill Radsken

05 Sep 2006
Research & Ideas

HBS Cases: Porsche’s Risky Roll on an SUV

Products German craftsmanship and quality are famous, and according to Fear, German companies generally compete as niche producers, particularly those that manufacture high-quality goods that demand a premium price. In 2004-2005 Germany... View Details

Keywords: by Martha Lagace; Auto; Manufacturing

28 Jan 2013
Research & Ideas

Helping Yelp Create More Accurate Reviews

elite reviewer more likely to post a positive review, too—or a negative one. Of course, some reviewers care more about their reputation on Yelp than others; while others may prefer to never deviate from their prior reviews. How product View Details

Keywords: by Kim Girard; Food & Beverage

Lawrence A. Bossidy

Through a number of sweeping initiatives including the introduction of a total quality management program, Six Sigma, and the reduction of the workforce by 20%, Bossidy turned AlliedSignal around. When... View Details

Keywords: Automotive & Aerospace

19 Sep 2012
Research & Ideas

Book Excerpt: “The Architecture of Innovation”

level. Yet the corporation's senior management and human resource professionals resisted changing the scheme, pointing out the high quality of junior hires that the firm was making. It was not until 2009... View Details

Keywords: by Josh Lerner; Financial Services

05 Aug 2002
Research & Ideas

Are Consumers the Cure for Broken Health Insurance?

fret about the quality of the care they receive, the burden of out-of-pocket expenses, and gaps in coverage for long-term care, prescriptions, and catastrophic illnesses. For business, health care has become a lose-lose proposition: You... View Details

Keywords: by Regina E. Herzlinger

26 Jan 2017
News

Turning Millennials into Leaders

‘how do we connect with millennials?’ There’s this great divide between management and millennials, and [understanding] what do millennials want, and how do they want to train, or how do we develop them as leaders. With ADDO, when we talk... View Details

02 Sep 2002
Research & Ideas

Foreign Multinationals in the U.S.: A Rocky Road

toughest in the world, both because of its size and because of the highly aggressive behavior of competitors. An inward investor must have the strong capability to survive in such an environment. This capability must include high quality... View Details

Keywords: by Sarah Jane Johnston & Martha Lagace

01 Jun 2023
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the headquarters of the NAVSEA Warfare Centers as their capital improvement program (CIP) manager in 2016, he was charged with leading divisional managers at each of... View Details

Keywords: Maureen Harmon

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

Press in 2000. Reinhardt evaluated current trends and tensions for managers, and outlined tactics that managers use to try to reconcile what at face value seem competing objectives: how to maximize shareholder value while at the same time... View Details

Keywords: by Martha Lagace

March 2002 (Revised March 2004)
Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry

Citation

Educators

Purchase

26 May 2003
Research & Ideas

Corporate Transparency Improves For Foreign Firms in U.S. Markets

Are international firms that interact with U.S. capital, labor, and product markets more likely to be more transparent than companies without those interactions? In this e-mail interview, HBS Suraj Srinivasan delves into a recent working paper on the subject and on... View Details

Keywords: by Cynthia Churchwell

Web

Harvard Business School

Organization of a Bank; a Study of Selected New Banks R. Roosevelt Thomas Jr. (DBA) 1974 The Management of the Liberal Arts College: A Case Study Rudolph Winston Jr. (DBA) 1975 A Study to Determine How Personnel Managers' Perceptions of... View Details

01 Sep 2010
News

RX for Change

Emory Healthcare sent a team of managers and clinicians to the Managing Healthcare Delivery program. From left, Dane Peterson, Dallis Howard-Crow, Bryce Gartland, and Susan Grant at Emory University’s School... View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

01 Apr 1997
News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details

Publications