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Show Results For
- All HBS Web
(6,258)
- People (21)
- News (1,926)
- Research (3,304)
- Events (32)
- Multimedia (175)
- Faculty Publications (1,997)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
company can triumph. That's especially true in the financial services industry, where call centers have moved beyond their most obvious function—as low-cost channels for resolving a myriad of customer concerns—to become powerful means of... View Details
- Article
Big Other: Surveillance Capitalism and the Prospects of an Information Civilization
By: Shoshana Zuboff
This article describes an emergent logic of accumulation in the networked sphere, 'surveillance capitalism,' and considers its implications for 'information civilization.' The institutionalizing practices and operational assumptions of Google Inc. are the... View Details
Keywords: Surveillance Capitalism; Big Data; Google; Information Society; Privacy; Internet Of Everything; Rights; Economic Systems; Analytics and Data Science; Internet and the Web; Ethics
Zuboff, Shoshana. "Big Other: Surveillance Capitalism and the Prospects of an Information Civilization." Journal of Information Technology 30, no. 1 (March 2015): 75–89.
- November 1996 (Revised May 1998)
- Case
Margaret Thatcher
Portrays Margaret Thatcher's rise to the leadership of Great Britain's Conservative Party. Thatcher's political career began with her election to Parliament's House of Commons in 1959. Sixteen years later she was elected the leader of her party, and then in 1979, she... View Details
Keywords: Leadership; Personal Development and Career; Gender Characteristics; Government and Politics; Power and Influence; Public Administration Industry; Great Britain
Ibarra, Herminia M., and Jennifer Suesse. "Margaret Thatcher." Harvard Business School Case 497-018, November 1996. (Revised May 1998.)
- February 1988 (Revised November 1994)
- Background Note
Note on Fundamental Parity Conditions
By: W. Carl Kester and Richard P. Melnick
Provides a simple framework for analyzing expected exchange rate movements. Basic parity and equilibrium conditions are presented including purchasing power parity, forward parity, interest rate parity, the domestic Fisher effect, and the international Fisher effect... View Details
Kester, W. Carl, and Richard P. Melnick. "Note on Fundamental Parity Conditions." Harvard Business School Background Note 288-016, February 1988. (Revised November 1994.)
- 05 Jan 2014
- News
The American accountability crisis
- 30 May 2013
- News
Tax Only the Income Earned in the U.S.
Sandra J. Sucher
Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details
- July–August 2020
- Article
Price Bargaining and Competition in Online Platforms: An Empirical Analysis of the Daily Deal Market
By: Lingling Zhang and Doug J. Chung
The prevalence of online platforms opens new doors to traditional businesses for customer reach and revenue growth. This research investigates platform choice in a setting where prices are determined by negotiations between platforms and businesses. We compile a unique... View Details
Keywords: Business-to-business Marketing; Platform Competition; Two-Sided Markets; Price Bargaining; Daily Deals; Structural Model; Digital Platforms; Competition; Price; Negotiation
Zhang, Lingling, and Doug J. Chung. "Price Bargaining and Competition in Online Platforms: An Empirical Analysis of the Daily Deal Market." Marketing Science 39, no. 4 (July–August 2020): 687–706.
- 02 Aug 2018
- News
Learning From Henry Kissinger
- 15 Jun 2018
- News
This company tames killer robots
- 07 Jan 2025
- Blog Post
Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands
If there were a theme to Kate Twist’s (MBA 2008) career, it would be building brands known for the emotional connection they foster with their consumers. Twist is experienced in directing powerful consumer brands. She cofounded the... View Details
- 6 PM – 7 PM EDT, 23 Sep 2021
- Virtual Programming
Power, for All: How it Really Works and Why Its Everyones Business
Power is one of the most misunderstood--and therefore vilified--concepts in our society. But is it all bad? How could it be used by anyone no matter their wealth and status--for good? To find out, please join Harvard professor Julie Battilana and University of Toronto... View Details
- 22 Oct 2013
- First Look
First Look: October 22
Journal of International Business Studies Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams By: Hinds, Pamela J., Tsedal Neeley, and Catherine Durnell Cramton Abstract—Through an... View Details
Keywords: Sean Silverthorne
- June 2017
- Teaching Note
Succession Planning at Samsung: The Merger Formula of Cheil Industries and Samsung C&T
By: Gwen Yu
A merger deal of two Samsung group companies becomes a center of a corruption scandal. The merger of Cheil Industries and Samsung C&T was seen as a crucial step to transfer power to Lee Jae Yong, the heir of Samsung group. The deal was criticized to purposefully... View Details
- 20 Dec 2018
- Research & Ideas
Most Popular Stories and Research Papers of 2018
Over just a few months, the United States stock market plunged almost 20 percent—then in one day rebounded a record 1,000 points. 2018 seemed just that kind of year in business: restless, surging, full of surprises. Big-name retailers continued to shutter, Bitcoin went... View Details
Keywords: by Sean Silverthorne
- March 1999 (Revised July 1999)
- Case
Crunch
By: Paul W. Marshall and Jeremy Dann
Entrepreneur Doug Levine runs a fitness company with an incredibly powerful brand. His company leverages the brand to expand, both in terms of facilities and lines of business. But he may need to make significant organizational changes in order to continue the growth. View Details
- July 1996 (Revised August 2017)
- Case
Continuous Casting Investments at USX Corporation
By: Clayton Christensen
Focuses on the difficulty established companies face when confronted with disruptive technological innovations. The power that their prior asset investments, their cost structures, and their customers have in constraining their investment and innovation decisions are... View Details
Keywords: Disruption; Assets; Cost; Investment; Technological Innovation; Problems and Challenges; Mining Industry; Real Estate Industry
Christensen, Clayton. "Continuous Casting Investments at USX Corporation." Harvard Business School Case 697-020, July 1996. (Revised August 2017.)
- 26 Mar 2013
- News
The Idea File: Insights on management
- 10 Aug 2019
- Working Paper Summaries
Varieties of Outward Chinese Capital: Domestic Politics Status and Globalization of Chinese Firms
Keywords: by Meg Rithmire