Pay It Forward - Publications - Faculty & Research

18 Jun 2013
First Look

First Look: June 18

make its service worthwhile for all. Drivers hesitate to pay for SaferTaxi's smartphones and service unless these will deliver passenger bookings-and passengers have no reason to sign up unless drivers are... View Details

Keywords: Anna Secino

09 Aug 2006
Research & Ideas

Career Advancement Without Experience

contract workers are willing to accept, if it means gaining the experience and exposure that will lead to a new position. One technical writer put it this way: "I turned down solid offers from three... View Details

Keywords: by Julia Hanna; Motion Pictures & Video; Technology

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

redundant communication, coupled with an escalating sense of urgency, is integral to communicating because it gets the job done. New research shows that getting employees to listen up and deliver isn't so different. “Those without power... View Details

Keywords: by Kim Girard

04 Sep 2001
Research & Ideas

Governing the Family-Run Business

kinds, it has been clear that every business able to improve governance reaped lasting benefits. If you are in a family enterprise, you need to learn the basics of governance and apply the best practices that exist in family business... View Details

Profile

Joy Chen

As a very young child, Joy Chen lived with her parents in the small corner of a chemistry lab building where the roof often collapsed when it rained. Determined to do better, she forced her way into the provincial office of education and... View Details

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

Many of us feel time-pressured, tethered to our smartphones so we can stay on top of work and home responsibilities. It can be tough to step off the daily merry-go-round, put our phones, laptops, and to-do lists aside, and find decent... View Details

Keywords: by Dina Gerdeman

Web

The Caring Company

care crisis. The economics of care are misaligned in most companies. Employees don’t get the support they need for their caregiving responsibilities and employers pay the hidden costs, including turnover, rehiring, presenteeism, and... View Details

17 Jan 2018
Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

to provide some explanation and give a measured response justifying the pay disparity.” Connections between wage disparity and company performance are detailed in Rouen’s recent working paper, Rethinking Measurement of View Details

Keywords: by Dina Gerdeman

14 Sep 2021
Blog Post

Top 5 Myths About HBS

paying it forward and really helping to make this a stronger community, whether it's just a safer community for people of all different backgrounds or just making sure that... View Details

13 Jun 2017
First Look

First Look at New Research and Ideas, June 13

Efforts Pay Off? Dynamic Panel Data Methods Revisited By: Chung, Doug J., Byungyeon Kim, and Byoung Park Abstract—We estimate a sales response model to evaluate the short- and long-term value of pharmaceutical sales representatives'... View Details

Keywords: Sean Silverthorne

Web

Loan Reduction - Entrepreneurship

to support students who were determined by the Financial Aid Office to have demonstrated need during enrollment at HBS and who have filed financial aid applications while at HBS. HOW IT WORKS The Rock Loan Reduction program supports... View Details

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

can be rich in resources, providing both financial backing and mentoring, the authors say. “If you are in a society that has relatively few safety nets, both financial and other types of safety nets, then doing it within the construct of... View Details

Keywords: by Sean Silverthorne

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

pandemic fatigue set off a wave of “quiet quitting” and not-so-quiet quitting. "The heart of what we found is that the [quality of work] depends on how much it's accompanied by other employees being late or absent,” Kwon says. “You still have 100 minutes of labor, but... View Details

Keywords: by Ben Rand; Retail

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

"In the end, Enron was at the center of a truly delinquent society. Once Enron's ethical drift took hold, its collapse was only a matter of time," says HBS professor emeritus Malcolm S. Salter. As he explains in this Q&A and... View Details

Keywords: by Martha Lagace; Energy; Utilities

09 Jan 2024
Blog Post

Insights From Harvard Business School’s Peek Program

Specifically, Professor Delong underscored the importance of choosing an optimistic attitude in the face of adversity and finding the courage to move forward despite uncertainty. I have already found ways to apply these strategies to my... View Details

2006
Working Paper

The Value of a 'Free' Customer

By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz

Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details

Keywords: Customer Value and Value Chain; Auctions; Network Effects; Business Strategy

Citation

Read Now

05 Oct 2016
HBS Seminar

Linus Dahlander, European School of Management and Technology (ESMT)

16 Jan 2018
Blog Post

How Can I Prepare to Apply for Financial Aid at HBS?

opportunities for eligible students to obtain additional aid throughout the HBS MBAid Journey. You may be eligible for aid and support through our other complementary Harvard Fellowships like the Forward Fellowship (aid for students from... View Details

13 Mar 2023
Op-Ed

How Leaders Should Leave

Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher up the executive pyramid you... View Details

Keywords: by John Quelch

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

COVID-deaccession, it is even more critical for firms to become more customer centric by researching and understanding their customers’ new problems caused by fear, isolation, physical distancing, and financial constraints, and attempt to... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

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