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  • All HBS Web  (1,828)
    • People  (3)
    • News  (191)
    • Research  (1,394)
    • Events  (12)
    • Multimedia  (6)
  • Faculty Publications  (611)
← Page 62 of 1,828 Results →
  • 11 Feb 2019
  • Working Paper Summaries

Gender Stereotypes in Deliberation and Team Decisions

Keywords: by Katherine B. Coffman, Clio Bryant Flikkema, and Olga Shurchkov
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 19 Dec 2016
  • Research & Ideas

The 10 Most Popular Stories of 2016

your actions and misconduct to students? The recorded answer offers sobering lessons for anyone with business ambitions. What’s a Boss Worth? Quite a lot, it turns out. Good bosses can have a multiplier effect that ups everyone’s game,... View Details
Keywords: by Carmen Nobel
  • January 2023 (Revised April 2024)
  • Case

First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)

By: Ranjay Gulati, Akhil Iyer and Joel Malkin
Over a history of more than 240 years, the United States Marine Corps has forged a distinct culture and institutional identity centered on its “warrior ethos.” In the wars of American history, Marines fought with uncommon valor, rising to international prominence for... View Details
Keywords: Change Management; Transformation; Talent and Talent Management; Government Administration; Management Practices and Processes; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; United States
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Gulati, Ranjay, Akhil Iyer, and Joel Malkin. "First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)." Harvard Business School Case 423-051, January 2023. (Revised April 2024.)
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

Hierarchies Authors:Maria Guadalupe and Julie Wulf Publication:American Economic Journals: Applied Economics (forthcoming) Abstract This paper establishes a causal effect of product market competition on various characteristics of View Details
Keywords: Martha Lagace
  • 05 Jan 2010
  • First Look

First Look: January 5

worldwide establishment dataset, we investigate both the significance and causes of multinational firm co-agglomeration. In contrast to the conventional emphasis of the literature on the role of input-output linkages, we assess the effect... View Details
Keywords: Martha Lagace
  • 22 Jan 2018
  • Sharpening Your Skills

Why You Are Unhappy at Work

jobs for the right mix of organizational support and responsibility. Why Can't Organizations Engage Their Employees? Who is responsible for generating employee engagement? asks James Heskett The employee or the employee's managers? What's... View Details
Keywords: by Sean Silverthorne
  • 11 Jul 2012
  • Research & Ideas

Book Excerpt: ’The Future of Boards’

This director and a handful of others seemed to be struggling with a hangover from the effects of Sarbanes-Oxley and other regulations, which absorbed so much board time a few years ago. To others, the financial crisis itself meant that... View Details
Keywords: by Jay Lorsch
  • Web

The Strategic Case for Diversity in Digital Transformation - Blog: RGE Report

equity, and human-centered values into emerging technologies. This demonstrates how a human-centered, inclusive approach to algorithm design can proactively surface risks and guide more ethical, effective innovation. Strategically,... View Details
  • Web

Just Digital Future - Race, Gender & Equity

Our Own Harvest Interviews with organizational scholars and practitioners offer insight on the state of diversity in tech and how we can advance equity and inclusion in the sector. Community Conversations Intimate virtual events for the... View Details
  • 01 Sep 2009
  • News

How to Fix Wall Street

plan to restore confidence in the financial sector and prevent a repeat of past mistakes must address the leadership and organizational failures that led to shoddy ethics and careless judgment in so many firms. While external regulation... View Details
Keywords: Lynn Paine; Colleges, Universities, and Professional Schools; Educational Services; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
  • Web

Transforming Health Care Delivery - Course Catalog

change. It will draw upon a range of approaches for improving value in health care delivery, including continuous improvement, organizational redesign, population health management, precision medicine, patient engagement, digital health,... View Details
  • Web

Social Entrepreneurship and Systems Change (SESC) - Course Catalog

coherent systems strategy, collaborating with others, building power, and mobilizing change. Since the skills required to sustain effective engagement with social systems can differ subtly from the View Details
  • 07 Jan 2015
  • What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

the Internet? How many of us have then received offers for products that we didn't yet know we needed? Organizational transparency today most often is associated with good management practice There is a movement afoot to thwart personal... View Details
Keywords: by James Heskett
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55632 forthcoming Organizational Behavior and Human Decision Processes Active Choice, Implicit Defaults, and the Incentive to Choose By: Beshears, John, James J. Choi, David Laibson, and... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2011
  • News

At Your Service

managers would probably admit to being better at some aspects of their jobs than others, but to be clear, our research is aimed at the organizational level. And in that context, the idea of tradeoffs is nothing new. Peter Drucker and... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 01 Sep 2011
  • News

Coming Full Circle

in their daily lives as general managers. “Because of the nature of human beings, OB is an area that never becomes obsolete,” he comments. “Organizations are social constructs; I strongly believe effective leadership involves... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • Web

2022 Symposium - Race, Gender & Equity

Business Administration and faculty chair of the HBS Race, Gender & Equity Initiative. She conducts research on race and gender relations in organizations with a focus on organizational change, group dynamics, learning, conflict, power,... View Details
  • 11 Jul 2012
  • Research & Ideas

The Future of Boards

maximizing shareholder value as the primary focus and motivation for a corporation's existence” Topics tackled include how boards can most effectively oversee company strategy, CEO succession, and executive compensation. Also considered... View Details
Keywords: by Julia Hanna
  • 21 Jul 2009
  • First Look

First Look: July 21

9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when... View Details
Keywords: Martha Lagace
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