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- All HBS Web (2,339)
- Faculty Publications (741)
- 01 Sep 2011
- News
Water for Life
our business; (2) improve operational efficiency and use energy from sustainable sources; (3) develop climate change adaptation and mitigation programs; and (4) do a large-scale watershed management program... View Details
- Research Summary
Mastering Strategy Execution
By: Robert Simons
Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details
- March–April 2020
- Article
Avoid the Pitfalls of A/B Testing
By: Iavor I. Bojinov, Guillaume Sait-Jacques and Martin Tingley
Online experiments measuring whether “A,” usually the current approach, is inferior to “B,” a proposed improvement, have become integral to the product-development cycle, especially at digital enterprises. But often firms make serious mistakes in conducting these... View Details
Keywords: A/B Testing; Experiment Design; Social Networks; Product Development; Performance Improvement; Measurement and Metrics; Social Media
Bojinov, Iavor I., Guillaume Sait-Jacques, and Martin Tingley. "Avoid the Pitfalls of A/B Testing." Harvard Business Review 98, no. 2 (March–April 2020): 48–53.
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
States has often turned to cutting-edge technology solutions to solve strategic and operational challenges. “Costs tend to rise in all organizations unless managers and their staffs are skilled in industrial management and strongly... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
service, at HBS and beyond. Members of the unit have written case studies not only for the Service Management elective but also for other units, such as Technology and Operations Management, Organizational Behavior/Human Resources... View Details
Keywords: Susan Young
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
improvements in performance.3 We created the Balanced Scorecard because financial measurements had become insufficient for contemporary organizations. Strategies for creating value had shifted from managing tangible assets to... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Jun 2013
- News
Minding The Gap
leadership and managerial skills at the district level is critical to improving public education," explains Senior Lecturer and William Henry Bloomberg Fellow John Kim, who will take over as PELP's cochair when HBS professor Allen... View Details
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
Algorithms and Networks Run the World, presents a framework for rethinking business and operating models. “AI is not just displacing human workers, it is changing the nature of firms, how they operate, and how they interact with the rest... View Details
Keywords: Susan Young
- 01 Dec 2009
- News
Alumni Books
CIOs Create and Communicate Value by Richard Hunter and George Westerman (DBA ’03) (Harvard Business Press) The authors recommend that to combat the IT-as-cost mindset, CIOs use IT to create three kinds of value — value for the money (the IT department View Details
- 15 Jul 2025
- News
Bringing Business Insights to Micro-entrepreneurs
Every day, more than one million hawkers and other food and beverage vendors across Southeast Asia use the Grab delivery service to operate their small businesses—and grow them for the future—with a little help from Grab’s new AI Merchant... View Details
Keywords: April White
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
profitable parts of their business. It also enabled them to segment different types of order to improve their efficiency. Taken together, the improvements in efficiency and the greater focus on highly... View Details
Keywords: by Sarah Jane Johnston
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
obligations, and the relentless pressure of globalization and foreign competition. GM, for example, while it still has more than 300,000 employees worldwide, once employed 600,000 Americans alone and estimates it will employ only 86,000 in its U.S. View Details
- 01 Dec 2004
- News
Aldrich Renovations Reach Halfway Point
antiquated classrooms last summer, with the remainder slated for an upgrade next summer. “The challenge is that there’s no room for error in completing the work,” says Frank Hayes (PMD 75, 2000), chief of operations at HBS. “Classes have... View Details
- 19 Dec 2012
- Research & Ideas
How to be Extremely Productive
schedule to be productive. I wanted to discuss skills that have been critical in my own career. Communication is one—reading, writing, and speaking. Another is how you operate within your organization and deal with both those above you... View Details
Keywords: by Deborah Blagg
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
distribution centers with the goal of improving operational performance and ultimately increasing profits and wages and offering a better work environment. The answer from my heart is that I would like to... View Details
- 01 Dec 2010
- News
The Father of Modern Advertising
made promises that reality couldn’t keep, such as claiming Lucky Strikes (“Reach for a Lucky instead of a sweet”) improved throat health. He preferred to do business directly with chief executives and made many powerful and lasting... View Details
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
operate in an open and direct fashion. From my point of view as a CEO, one of the most important reasons for behaving responsibly is the effect it has on our own people and our organization. It helps attract people who will, in turn, act... View Details
- 25 Feb 2020
- News
The Past Informs the Future of Work
“Number, please” was the oft-repeated request made by the more than 100,000 mostly female switchboard operators in the early 20th century. Anyone who had a telephone grew to know the familiar voices that connected them to the outside... View Details
Ralph S. Larsen
Larsen reorganized J&J and managed its costs in order to improve its efficiency and reduce operating expenses. Between 1994-1999, the annual operating costs were reduced by... View Details
Keywords: Healthcare
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
redefining the sector, and McDonald’s wasn’t keeping pace. MORE Growing from Within—Almost 90% of McDonald’s in the US are owned and operated by franchisees. Paulo Pena (MBA 2004) runs the rest. Hear from Kristy Cunningham on the all-day... View Details