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  • September 2004
  • Article

Trust in Agency

By: Ramon Casadesus-Masanell
Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the... View Details
Keywords: Trust; Agency Theory; Relationships; Behavior; Motivation and Incentives; Contracts; Business Model; Emotions; Forecasting and Prediction; Ethics; Standards; Risk and Uncertainty
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  • 20 Oct 2009
  • First Look

First Look: October 20

is a network of successful private health clinics that primarily serve middle-income populations but which have the potential to reach low-income markets. On what basis should Acumen decide whether or not to invest? What performance View Details
Keywords: Martha Lagace
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

Focusing on relative total shareholder returns (rTSR), the predominant metric specified in these contracts and used by market participants to evaluate managers, we document that 60% of firms—those that choose specific peers—do a... View Details
Keywords: Dina Gerdeman
  • 27 Aug 2013
  • First Look

First Look: August 27

Bluefin had built a system that gathered millions of online comments in an effort to develop new metrics for TV programs and brand advertising. With data from Twitter and other social sites, expressions, not just impressions, could now be... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2016
  • News

Alumni and Faculty Books for March 2016

more than 2 billion are malnourished, even though we produce enough food today to feed everyone. The carbon footprint of food waste totals 3.3 billion metric tons, enough to rank as the third-largest country in the world in greenhouse gas... View Details
  • 05 Aug 2014
  • First Look

First Look: August 5

important and previously unidentified metric for assessing the health of the human emotional ecosystem. Publisher's link: http://www.hbs.edu/faculty/Publication%20Files/quoidbach%20et%20al_372259e1-d8a0-4488-b09a-b4978f06f406.pdf August... View Details
Keywords: Sean Silverthorne
  • June 1997 (Revised May 1998)
  • Case

Mobil USM&R (A1)

By: Robert S. Kaplan
First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original (A) case to give students an opportunity to suggest objectives and measures for the division's initial BSC, without... View Details
Keywords: Balanced Scorecard; Measurement and Metrics; Restructuring; Corporate Strategy; Organizational Change and Adaptation; Growth and Development Strategy; Management Teams; Marketing Strategy; Motivation and Incentives; Mining Industry; Energy Industry; United States
Related
  • 03 Jul 2012
  • Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

take greater responsibility for maintaining their health. In the future they will have a health score, much like their credit score, that is based on well-established metrics that will motivate them to improve their health. Inevitably,... View Details
Keywords: Re: Multiple Faculty; Health
  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

has to know the answer to four basic questions. Your setting for this span is determined by the kind of behavior you want to see. To ensure compliance with detailed directives, hold managers to narrow measures. To encourage creative thinking, make them responsible for... View Details
Keywords: by Robert Simons
  • 12 Nov 2024
  • HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

societal problems. Identify the metrics that are a measure of success and compensate on those,” says Gompers. Keep an open mind when building a team. “For someone like me, we need to pull in people with complementary skills who know... View Details
Keywords: by Avery Forman; Employment
  • 07 Sep 2021
  • News

Immelt in the Hot Seat: Episode 2

about timing. There's a feeling about, you know, the right metrics that I think you either learn through experience or you know, you can gain wisdom over time. Look, I'd say feeling, feeling was important. But not data-free. Right? Like,... View Details
  • 25 Feb 2022
  • Blog Post

Climate Stories Episode #1: Kameale C. Terry

stations. I hope the uptime metric means that more people will give thought to the funding needed and will signal to companies that the time is now to invest in the means necessary to meet the 97% standard, if they haven’t already done... View Details
  • Web

Past Projects | Social Enterprise | Harvard Business School

data analysis and metrics tracking. ArcelorMittal and the private sector during the Ebola crisis Spring 2016 | Focus: Healthcare; International Development Team: Sarah Nam and Sisi Pan Description: The Ebola outbreak in 2013-16 devastated... View Details
  • 05 Jan 2010
  • First Look

First Look: January 5

pairwise industry and establishment level and measure agglomeration in a global and continuous metric space. These indices exhibit distinct advantages compared to traditional measures of agglomeration including the independence on the... View Details
Keywords: Martha Lagace
  • Web

HBS - Financials | From the Chief Financial Officer

2023 Annual Report From The Dean Key Metrics Financials PDF Downloads Financials From the CFO Financial Highlights Statement of Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financials From the CFO... View Details
  • Web

Credential of Digital Innovation and Strategy | HBS Online

Determine which metrics to use to measure a campaign’s success and practice calculating its effectiveness Balance brand-building and performance marketing Unpack strategies for increasing engagement, including personalization,... View Details
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

patient identification, enrollment, billing, and payment. Patients were prospectively identified and enrolled, and bundled payments were made at treatment start. Operational metrics tracked incremental effort for pilot processes and... View Details
Keywords: Sean Silverthorne
  • 13 Feb 2024
  • Blog Post

Harvard Students Reflect on COP28

to be part of the metrics by which we assess how countries adhere to these agreements, and COP28 did not deliver in that regard. We did establish and operationalize a loss and damage fund, we did get fossil fuels mentioned in the text, we... View Details
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

Publication:Journal of Advertising Research (forthcoming) Abstract What is the payoff to enlisting celebrity endorsers? Although effects on stock returns are relatively well documented, little is known about any impact on sales—arguably a View Details
Keywords: Sean Silverthorne
  • 09 Dec 2008
  • First Look

First Look: December 9, 2008

consideration various opportunity costs and competition. The U.S. economic studies, which included reasonably comprehensive sets of biomass categories, estimate annual biomass availability to range from 6 million to 577 million dry metric... View Details
Keywords: Martha Lagace