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Show Results For
- All HBS Web
(4,767)
- People (24)
- News (1,661)
- Research (1,451)
- Events (6)
- Multimedia (26)
- Faculty Publications (1,010)
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- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- March 2008 (Revised June 2008)
- Case
The Broad Institute: Applying the Power of Genomics to Medicine
By: Vicki L. Sato and Rachel Gordon
In June 2003, Harvard University and MIT announced an unprecedented partnership to create a biomedical institute, The Broad Institute. The culture of the Broad centered on science, and those involved considered it to be at the edge of the scientific frontier. In just... View Details
Keywords: Education; Health Care and Treatment; Innovation Leadership; Growth and Development Strategy; Organizational Culture; Partners and Partnerships; Research and Development; Genetics
Sato, Vicki L., and Rachel Gordon. "The Broad Institute: Applying the Power of Genomics to Medicine." Harvard Business School Case 608-114, March 2008. (Revised June 2008.)
- 02 Apr 2013
- First Look
First Look: April 2
possibility of platforms investing in "educating" unsophisticated users. In a competitive environment, such education is a public good among platforms and therefore the equilibrium level is lower than the one that would maximize... View Details
Keywords: Sean Silverthorne
- 19 Oct 2015
- Research & Ideas
Business Research that Makes for Smarter Public Policy
originated. “We are using data from regulators, writing studies, but seldom going back to the regulators to say, ‘This is what we learned,’” says Harvard Business School Professor Michael W. Toffel, whose research examines companies’ environmental and occupational... View Details
Keywords: by Michael Blanding
- 23 Mar 2016
- Research & Ideas
Researchers Prove C-Suite Gender Gap—but Can’t Explain It
nation, Keloharju believes the findings are generalizable to other countries, including the United States. Widely cited for its management practices, Sweden has 24 companies on the Forbes Global 2000 list of largest companies in the... View Details
Keywords: by Carmen Nobel
- 28 Oct 2014
- First Look
First Look: October 28
Publications October 2014 John Wiley & Sons International Strategy: Context, Concepts and Implications By: Collis, David J. Abstract—This book is designed for every student who will be involved in managing and advising companies... View Details
Keywords: Carmen Nobel
- April 2000 (Revised October 2002)
- Background Note
Career Strategies and Tactics in Professional Service Firms
By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Presents suggestions for ensuring a good start in a professional services career. View Details
Keywords: Personal Development and Career; Performance Expectations; Performance Effectiveness; Customization and Personalization; Practice; Valuation; Performance Evaluation; Business Startups; Competency and Skills; Learning; Talent and Talent Management; Management Skills; Consulting Industry
Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "Career Strategies and Tactics in Professional Service Firms." Harvard Business School Background Note 800-375, April 2000. (Revised October 2002.)
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
forthcoming Review of Financial Studies Managing the Family Firm: Evidence from CEOs at Work By: Bandiera, Oriana, Andrea Prat, Renata Lemos, and Raffaella Sadun Abstract—We present evidence on the labor supply of CEOs and on whether... View Details
Keywords: Sean Silverthorne
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
retention in this Q&A. Making the Move to General Manager Managers face a critical transition when they rise from functional expert to general manager. It's an exciting shift but it's also fraught with... View Details
Keywords: by Sean Silverthorne
- 20 May 2013
- Research & Ideas
The Long-Term Fix to US Competitiveness
Development, acknowledged that government is used to making rules, not partnerships, and that state officials must now learn to "be more collaborators and not order givers." Gerald Chertavian, founder and CEO of Year Up, focused on how View Details
Keywords: by Stephanie Schorow & Harvard Gazette
- 23 Mar 2003
- Research & Ideas
AIDS in Africa—What’s the Solution?
Diagnostics Division's operations in East Africa, noted, "We don't even have set policies on testing for HIV." We can donate drugs. But if there is no infrastructure to distribute those drugs, we can't do any good.— Ngozi Edozien,Pfizer Mukesh Mehta, View Details
Keywords: by Julie Jette
- December 1998
- Case
Bell Atlantic and the Union City Schools (A): The Intelligent Network
By: Rosabeth M. Kanter and Ellen Pruyne
The first in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Provides an overview of the telecommunications industry in general and Bell Atlantic in particular, with special attention to... View Details
Keywords: Mobile and Wireless Technology; Strategic Planning; Change Management; Leadership Development; Horizontal Integration; Partners and Partnerships; Trends; Education; Technological Innovation; Telecommunications Industry; New Jersey
Kanter, Rosabeth M., and Ellen Pruyne. "Bell Atlantic and the Union City Schools (A): The Intelligent Network." Harvard Business School Case 399-029, December 1998.
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
with the latest technological developments in the field, so they could make adequate purchasing decisions. Only a highly educated buyer would appreciate the advantages of a sophisticated product. Therefore, from the outset the company... View Details
- 23 Apr 2001
- Research & Ideas
The Gulf: It’s a Family Affair
more performance-driven if they are going to survive long-term. Socially speaking, families are becoming somewhat less enmeshed, hierarchical, and strictly controlling, which is a result of the globalization of these economies as well as western influences on their... View Details
Keywords: by Wendy Guild & Andrea Schulman
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
themselves more and worry about mission impact. I believe nonprofit leaders get too bogged down in operational issues, be it fundraising, or managing the board, or program execution. They need to be more strategic. Q: What role can HBS... View Details
Keywords: by Roger Thompson
- 08 Jul 2002
- What Do You Think?
Have We Carried the Concept of Alignment Too Far?
Summing Up Don't throw out alignment while fighting greed and ignorance in corporate governance Respondents to this month's column have spoken: The cause of investor mistrust of management is not the concept of alignment; it is, among... View Details
Keywords: by James Heskett
- 10 Sep 2013
- First Look
First Look: September 10
of physical infrastructure and workforce education are the strongest predictors of entry, with labor laws and household banking quality also playing important roles. Looking at the district-industry level, we find extensive evidence of... View Details
Keywords: Sean Silverthorne
- January 1998
- Case
Connecticut Spring and Stamping Corp. (C)
By: H. Kent Bowen, Massimo Russo and Steven J. Spear
Andy Youmans, executive vice president of CSSC, joins a group of U.S. executives on a tour of Japanese factories that practice the TPS. Three of the factories produce products similar to CSSC's, and even though they use similar equipment, they are significantly more... View Details
Keywords: Managerial Roles; Performance Improvement; System; Organizational Change and Adaptation; Performance Productivity; Training; Quality; Business Ventures; Competency and Skills; Production; Adoption
Bowen, H. Kent, Massimo Russo, and Steven J. Spear. "Connecticut Spring and Stamping Corp. (C)." Harvard Business School Case 698-039, January 1998.
- June 1995
- Case
Northern Telecom and Netas (B): Transferring Technology to Central Asia
By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko
In the early 1990s, the Turkish telecommunications firm, Netas, established joint ventures in Azerbaijan and Kazakhstan as miniature replications of Netas's own experience on the receiving end of technology transfer with Netas's 51% owner, Northern Telecom. This case... View Details
Keywords: Joint Ventures; Mobile and Wireless Technology; Change Management; Transition; Developing Countries and Economies; Organizational Change and Adaptation; Learning; Technology Adoption; Telecommunications Industry; Turkey; Kazakhstan; Azerbaijan
Kanter, Rosabeth M., Kalman D. Applbaum, and Pamela A. Yatsko. "Northern Telecom and Netas (B): Transferring Technology to Central Asia." Harvard Business School Case 395-088, June 1995.
- 16 Jul 2013
- First Look
First Look: July 16
America By: Fourcade, Marion, and Rakesh Khurana Abstract—This article draws on historical material to examine the co-evolution of economic science and business education over the course of the twentieth century, showing that fields... View Details
Keywords: Anna Secino