Knowledge Work - Publications - Faculty & Research

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

emphasis on services naturally accompany the growth of a knowledge society, representing an insurance policy for the continuance of innovation and progress necessary to maintain world economic leadership? What do you think? Original... View Details

Keywords: by James Heskett; Service

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

evidence to challenge a common misperception about internalization theory. The theory has often been criticized for maintaining that it assumes a hierarchically organized MNE based on knowledge flowing from the home country. This is not... View Details

Keywords: Dina Gerdeman

30 Jun 2009
First Look

First Look: June 30

effect of variation in experience on performance. The problem is that variation in experience improves a team's information processing capacity and knowledge base but also creates coordination challenges. We hypothesize that team... View Details

Keywords: Martha Lagace

07 Jul 2003
Research & Ideas

The Organizational Model for Open Source

Programmers contribute to free software and open source projects for many reasons—some for the fun of it, some to improve their skills, others for a paycheck. Many people have wondered why these people give their work away. The truth is... View Details

Keywords: by Mallory Stark

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

How can the layoff process be conducted better in the future?" To that end, Sucher has posted a listing on the HBS Working Knowledge Research Exchange, inviting managers to get in touch with her... View Details

Keywords: by Carmen Nobel; Manufacturing

03 May 2004
Research & Ideas

Business History around the World

Churchwell: What inspired your work analyzing the study of business history around the world? Geoffrey Jones: There were two main factors driving our desire to bring together this survey of the current state of business history worldwide.... View Details

Keywords: by Cynthia Churchwell

27 Jan 2003
Research & Ideas

New Cluster Mapping Project Helps Companies Locate Facilities

with HBS Working Knowledge editor, Sean Silverthorne, Porter discusses the importance of cluster research and the value of the CMP. Silverthorne: How can data from the Cluster Mapping Project help... View Details

Keywords: by Sean Silverthorne

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

“Automating Mortality: Ethics for Intelligent Machines.” You Might Also Like: Struggling With a Big Management Decision? Start by Asking What Really Matters How Humans Outshine AI in Adapting to Change What Happens When Business Owners Turn to ChatBots for Advice... View Details

Keywords: by Tom Quinn; Auto; Technology

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

activity works to align the organization around one set of goals, top-down, bottom-up, and "middle-out." By necessity, planning is a process that involves many people and empowers those closest to the View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

26 Sep 2007
Sharpening Your Skills

Sharpening Your Skills: Negotiation

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: How can I negotiate more skillfully and... View Details

03 Jul 2018
First Look

New Research and Ideas, July 3, 2018

design tools is a powerful force that is leveling the global technology playing field. It democratizes innovation and makes future competition more challenging. This paper describes the knowledge flows through production and design tools,... View Details

Keywords: Dina Gerdeman

11 Oct 2022
Research & Ideas

Shrinking the Racial Wealth Gap, One Mortgage at a Time

Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne; Financial Services

27 Mar 2007
First Look

First Look: March 27, 2007

Working PapersFrom Manufacturing to Design: An Essay on the Work of Kim B. Clark Authors:Sylvain Lenfle and Carliss Y. Baldwin Abstract Kim Clark occupies a unique place in management scholarship. As a... View Details

Keywords: Martha Lagace

21 Jun 2004
Research & Ideas

Music Downloads: Pirates—or Customers?

Working Knowledge about these issues. Sean Silverthorne: The draft of your paper with Koleman Strumpf came out almost three months ago, and caused quite a stir both inside the entertainment industry and out.... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation; Music

21 Jan 2020
Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

commerce, and civic organizations, reinforcing the social fabric and engendering a strong sense of customer and community loyalty. Curation: Despite the increasing sophistication of online algorithms, online platforms have been unable to replicate the View Details

Keywords: by Michael Blanding; Entertainment & Recreation

28 May 2014
Research & Ideas

Building Histories of Emerging Economies One Interview at a Time

that body of knowledge was derived primarily from companies in the United States, Europe, and Japan. But as emerging markets in Africa, Asia, the Middle East, and Latin America continue to grow, so does an interest in how they came to be... View Details

Keywords: by Julia Hanna

02 Jul 2012
Research & Ideas

Why Good Deeds Invite Bad Publicity

Do companies with reputations for acting in socially responsible ways receive public goodwill when unpleasant news hits? The question of how much (or even if) corporate social responsibility (CSR) policies benefit companies beyond the View Details

Keywords: by Michael Blanding; Energy

01 Dec 2015
First Look

December 1, 2015

within the firm. The inventor team composition has important consequences for how the new knowledge is exploited within and outside of the firm. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50098 2015 The Cambridge... View Details

Keywords: Sean Silverthorne

14 Jan 2015
Research & Ideas

Thriving in the Turbulence of Emerging Markets

build successful businesses. The desire to capture the scale of this change is the ambitious goal of Harvard Business School's Creating Emerging Markets project, whose new website was profiled in HBS Working View Details

Keywords: by Geoffrey Jones; Manufacturing; Auto

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

knowledgeable salespeople with "deep expertise in the categories they served." Against Amazon and other online retailers, these advantages fade. Online retailers have appropriated the strengths of category killers, and can offer wider... View Details

Keywords: Re: Rajiv Lal; Retail

Publications