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  • 14 Aug 2007
  • First Look

First Look: August 14, 2007

clients and employees who felt betrayed by the firm's apparent misconduct. He must confront some tough decisions about recently uncovered questions concerning the handling of certain accounting transactions three years earlier and about... View Details
Keywords: Martha Lagace
  • 01 Dec 2021
  • What Do You Think?

How Will the Metaverse Affect Productivity?

accurately, your hologram or avatar) can, among other things, go to school, go to work, play games, watch concerts, and browse stores. For Facebook, or now Meta, its dominance in social networking combined with a Meta-based strategy is an... View Details
Keywords: by James Heskett
  • 02 Feb 2007
  • What Do You Think?

Is There Too Little “Know Why” In Business?

personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

to illegally hack into the phones of select individuals. That these hackers seem not to be News of the World employees illustrates the Russian nesting doll model, which contains the seeds of moral hazard, since it allows for the... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

decade I believe the research agenda at business schools will be driven by the desire to apply management principles to addressing complex social problems (like balancing energy security with environmental sustainability), whose solutions... View Details
Keywords: by Sean Silverthorne
  • 22 Apr 2013
  • Research & Ideas

Earth Day: Recent Research on Sustainability

Recent articles have looked at research into the history, efficacy, and social responsibility found at the intersection of business and the environment. Here is a sample of some of the latest work from the School. How CEOs Sustain... View Details
  • March 2001 (Revised September 2002)
  • Case

Merck Latin America (D): Mexico

By: Michael Beer and James Weber
Examines Merck's change effort in Mexico from the perspective of the local employees. View Details
Keywords: Change Management; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Employees; Operations; Perspective; Pharmaceutical Industry; Mexico
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  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

personal computing and the power of the Internet. CEO Jack Welch responded with his typical high-energy enthusiasm. After seeking out a young mentor in the organization to help him learn, he “suggested” that his senior colleagues find fellow View Details
Keywords: by James Heskett
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

Note 607-074 No abstract available. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607074 Tickle Harvard Business School Case 807-100 Describes a set of decisions confronting the management team of a rapidly growing online... View Details
Keywords: Martha Lagace
  • 01 Jul 2002
  • Research & Ideas

What it Takes to Lead Through Turmoil

When electronic component distributor Arrow decided it had to be on the Internet, it gave the Arrow.com team terrific new offices, hired young newcomers, and essentially sent a message to mainstay Arrow employees that they were now... View Details
Keywords: by Sean Silverthorne
  • July 1993 (Revised December 2003)
  • Case

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro
The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
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  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global Institute, 72% reported using them to facilitate employee communication. We have studied internal social tools in... View Details
Keywords: Carmen Nobel
  • 02 Oct 2013
  • What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

information flow through social media " Respondents described what increasingly will be required of leaders. Kapil Kumar Sopory said that "Leadership these days has become a complex art people with bias for listening, testing... View Details
Keywords: by James Heskett
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

bankrupt. Q: Given that a CEO's role is often to keep the company energy high and to stoke optimism among employees, are CEOs by virtue of their position especially prone to denial? How could they better blend optimism and realism? A: Accentuating the positive for... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • 11 Nov 2014
  • First Look

First Look: November 11

  Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between customers and View Details
Keywords: Sean Silverthorne
  • 01 Jun 2021
  • What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

unfreezing a labor market that saw jobs going unfilled even as people were looking for work? Has it created a pool of “new” talent—that is, prospective employees with work experience seeking new career opportunities? The female labor... View Details
Keywords: by James Heskett
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
  • 14 Sep 2017
  • Op-Ed

Op-Ed: Google Engineer Deserved to be Fired by the CEO

feelings and aesthetics rather than ideas, a stronger interest in people rather than things, prefer jobs in social or artistic areas, extraversion expressed as gregariousness rather than assertiveness, and neuroticism, characterized by... View Details
Keywords: by Bill George
  • 03 Aug 2010
  • First Look

First Look: August 3

social cues from reputation stakeholders and from prominent third-party bureaucratic actors can serve as symbolic signals that can affect the decision making of regulatory agencies. Our findings suggest that while View Details
Keywords: Martha Lagace

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