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  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. Since employees at retail stores perform both production-related activities and... View Details
Keywords: Martha Lagace
  • 01 Jan 2004
  • News

Barbara Hackman Franklin, MBA 1964

Armstrong World Industries, Black & Decker, Nasdaq, and Nordstrom. Recent corporate scandals have only strengthened her belief in the importance of sound governance. "It is my experience that good governance can contribute to better... View Details
  • October 2001 (Revised March 2008)
  • Case

Anagene, Inc.

By: Robert S. Kaplan and Christina L. Darwall
An entrepreneurial, publicly traded biotech company has begun production and sales of its core product--cartridges that permit DNA samples to be analyzed on a microchip. In the early quarters, sales are difficult to forecast and the company has experienced fluctuating... View Details
Keywords: Cost Accounting; Financial Reporting; Production; Performance Capacity; Risk and Uncertainty; Genetics; Governing and Advisory Boards; Biotechnology Industry; California
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  • March 2018
  • Supplement

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
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  • 30 Mar 2010
  • First Look

First Look: March 30

incentive to default through inflation versus hedging against unforeseen shocks. We model and calibrate these arguments to assess their quantitative importance. We use a dynamic equilibrium model with tax distortion, government outlays... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2016
  • Research & Ideas

Political Dysfunction Makes America Less Competitive

problem is, (when they get together as a body), nothing gets done.” Harvard Business School launched the US Competitiveness Project in 2011 in an effort to make sense of the disappointing performance of the American economy and recommend... View Details
Keywords: by Dina Gerdeman
  • 28 Apr 2015
  • First Look

First Look: April 28

Management: Can a Balanced Scorecard Change a Culture? By: Gibbons, Robert, and Robert S. Kaplan Abstract—Agency theorists, historically, have analyzed what kinds of performance measures should be used in formal incentive contracts. For... View Details
Keywords: Sean Silverthorne
  • 19 Dec 2005
  • Research & Ideas

Public Education Goes to School

years, we've produced sixteen teaching cases, two conceptual notes, and a working paper. Q: The performance problems of U.S. public education are receiving growing attention. How are urban schools performing... View Details
Keywords: by Mallory Stark; Education
  • 01 Jun 2015
  • News

The Military and the MBA: Maura Corby Sullivan (MBA/MPA 2009)

critical management skill set. Having the ability to lead and run highly performing organizations is how I think I can make a difference for our country. Next: Chris Howard (MBA 2003) — A case study in responsibility—in business or the... View Details
Keywords: Government; Government
  • April 2008
  • Teaching Note

China Resources Corporation (TN) (A) and (B)

By: Dennis Campbell
Teaching Note for [107013] and [107015]. View Details
Keywords: Balanced Scorecard; Governance Controls; Performance Productivity; Problems and Challenges; State Ownership; Strategy; China
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  • Profile

Andrew Kletzing

see an alternative point of view. In turn, they've impressed me by the quality of their thinking. My sectionmates force me to perform at a higher level." Continued service to country For his summer internship, Andrew will join... View Details
  • 07 Oct 2021
  • News

Bringing Light to the Fight

own businesses and is now director of the Auckland International Airport and chair of Spark, New Zealand’s largest telecommunications and digital services company. “Measuring performance in charity is as important as in a commercial... View Details
  • 18 Jul 2012
  • Research & Ideas

Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity

based on their performance under stressful conditions. They must be bound by a sound governance system and constraints that require them to acknowledge their responsibilities to their organizations.... View Details
Keywords: by Bill George; Education
  • 18 Mar 2008
  • News

Election ’08, HBS Style

themselves from the competition. Mike McGlade and Adam Chepenik were most specific, touting post-graduation health insurance, more cross-section socializing, Blackberries for all students, and mid-term faculty performance reviews. They... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 30 Jul 2013
  • First Look

First Look: July 30

its main dimensions and classify European regions by their performance patterns. This provides critical insights into the compatibility of the different economic, social, and ecological objectives pursued.... View Details
Keywords: Anna Secino
  • November 2016 (Revised August 2020)
  • Case

Improving Access at VA

By: Ryan W. Buell, Robert S. Huckman and Sam Travers
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
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  • 23 Sep 2008
  • First Look

First Look: September 23, 2008

mode of governance in the American economy: business schools became essential sites for the development of tools and methods for the management of the new large, diversified conglomerates (input-output approaches, linear programming,... View Details
Keywords: Martha Lagace
  • 2011
  • Article

Bias in Search Results?: Diagnosis and Response

By: Benjamin Edelman
I explore allegations of search engine bias, including understanding a search engine's incentives to bias results, identifying possible forms of bias, and evaluating methods of verifying whether bias in fact occurs. I then consider possible legal and policy responses,... View Details
Keywords: Prejudice and Bias; Motivation and Incentives; Outcome or Result; Markets; Legal Liability; Policy; Search Technology; Performance Evaluation; Governing Rules, Regulations, and Reforms
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  • Web

Harvard Business School

Management: Setting Employees Up for Success Chinenye C. Offor Ogunro (PhD) 2017 Network Administrative Organizations: Using Centralized External Governance to Improve the Performance of Health Care Networks... View Details
  • 13 Jan 2016
  • Research & Ideas

The Problem with Productivity of Multi-Ethnic Teams

When Harvard Business School professor Vincent Pons went to Kenya to conduct research in advance of the 2013 national elections, he discovered surprising lessons about how the ethnic makeup of teams affects the work they do—now published in a new working paper,... View Details
Keywords: by Michael Blanding