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- All HBS Web
(3,043)
- People (3)
- News (470)
- Research (2,148)
- Events (24)
- Multimedia (16)
- Faculty Publications (1,528)
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- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
vaccination efforts. In contrast to the product-centric view employed to develop and distribute the vaccines, the shots-in-arms problem of convincing people to be vaccinated requires patient- or customer-centric solutions. [div... View Details
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
is difficult to fully understand the health and security of FOSS because 1) by design, it is distributed in nature so there is no central authority to ensure quality and maintenance, and 2) FOSS can be freely copied and modified, so it is... View Details
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
- Research Summary
Capitalism as a System of Governance
My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
located stores that are paragons of flexibility: Best Buy Mobile outlets, which focus on selling mobile phones, are a good example of this phenomenon. Consumer behavior is changing faster than ever, and stores will need to evolve to remain competitive. As View Details
- 19 Sep 2005
- Research & Ideas
Rethinking Company Loyalty
isn't inadequate pay or benefits," says business writer John Putzier. "It's the day-to-day relationship with their immediate superior." Leaders seeking to secure employees' loyalty must work to create a positive bond. How? "Be fair in View Details
Keywords: by Lauren Keller Johnson
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
direct mail, catalogues, advertising, and diverse distribution channels. Often in the past, these were the sole purview of the marketing people. Now, the marketing and sales organizations must make joint architectural policy and execution... View Details
Keywords: by Benson Shapiro
- Research Summary
Self-environment relationship and its effect on decisions under risk and uncertainty
My research seek to better understand the main cognitive and social abilities that guide our judgments, and the ways they interact with aspects of the situation to shape humans' decisions. It is currently comprised of three related... View Details
- July 1985 (Revised January 1988)
- Case
American Hospital Supply Corp.: The ASAP System (A)
American Hospital Supply, the largest firm in the U.S. hospital supply industry, has achieved success in part through the use of information systems. Changes in the hospital marketplace suggest a shift in strategy would be appropriate. What role should information... View Details
Keywords: Information Technology; Order Taking and Fulfillment; Distribution Industry; Distribution Industry; United States
Vitale, Michael R. "American Hospital Supply Corp.: The ASAP System (A)." Harvard Business School Case 186-005, July 1985. (Revised January 1988.)
- Research Summary
Experience and description-based decision making.
Prof. Barron and his co-authors study the effect of the economic environment on decision making. One example involves the effect of rare (low probability) events. People behave as if they overweight these events in some settings (e.g., when buying insurance and... View Details
- March 2009
- Case
Putting Sparkle Into Soda-Club's European Partnerships
Daniel Birnbaum, new CEO of Soda-Club, has taken charge of a company with significant market penetration, brand equity, and revenues in certain European markets. The company is also plagued with hostile relationships with major distributors. He needs to decide how to... View Details
Keywords: Globalized Firms and Management; Partners and Partnerships; Distribution; Entrepreneurship; Crisis Management; Distribution Industry; Europe
Isenberg, Daniel J. "Putting Sparkle Into Soda-Club's European Partnerships." Harvard Business School Case 809-124, March 2009.
- February 2007 (Revised May 2007)
- Case
Li & Fung 2006
By: F. Warren McFarlan, William C. Kirby and Tracy Manty
Describes the opportunities and strategy facing one of the most innovative global supply-chain companies, and the strategy it has chosen to deal with the expanding demand for its services. Li & Fung links thousands of factories in India, China, and elsewhere to nearly... View Details
Keywords: Customer Value and Value Chain; Supply Chain Management; Distribution Channels; Global Range; Strategy; Information Technology; Distribution Industry; Distribution Industry; China; India; United States; Europe
McFarlan, F. Warren, William C. Kirby, and Tracy Manty. "Li & Fung 2006." Harvard Business School Case 307-077, February 2007. (Revised May 2007.)
- February 2001 (Revised November 2019)
- Supplement
Delivery Problems at Arrow Electronics, Inc. (B)
By: Andrew P. McAfee, Frances X. Frei and Kerry Herman
Supplements the (A) case. A rewritten version of an earlier case. View Details
Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Distribution Industry
McAfee, Andrew P., Frances X. Frei, and Kerry Herman. "Delivery Problems at Arrow Electronics, Inc. (B)." Harvard Business School Supplement 601-132, February 2001. (Revised November 2019.)
- January 1995 (Revised July 1996)
- Case
Pharmaceutical Industry in the 1990s, The
Describes the pharmaceutical industry in the 1990s, with particular emphasis on the mergers between American manufacturers and prescription-benefits managers (PBMs). PBMs are distributors with unprecedented access to information on patient and physician... View Details
Keywords: Knowledge Use and Leverage; Distribution; Mergers and Acquisitions; Knowledge Management; Distribution Industry; Distribution Industry; United States
McGahan, Anita M., Greg Keller, and John F. McGuire. "Pharmaceutical Industry in the 1990s, The." Harvard Business School Case 796-058, January 1995. (Revised July 1996.)
- 30 Nov 2009
- Research & Ideas
Tracks of My Tears: Reconstructing Digital Music
as a bundle, but they can also download one or more songs separately through online services like Apple's iTunes. Before the emergence of the online channels, it was not economically feasible to sell all the songs on an album separately—just imagine labels having to... View Details
- October 2009
- Supplement
Don Soderquist: Negotiating the Wal-Mart-P&G Relationship (B)
By: James K. Sebenius and Ellen Knebel
This case follows the A case and describes the negotiations and strategic choices of Don Soderquist, who as Chief Operating Officer of Wal-Mart, helped to forge a major partnership with P&G in the 1980s and 1990s. The case chronicles the challenging barriers to success... View Details
- 24 Oct 2012
- Working Paper Summaries
Diasporas and Outsourcing: Evidence from oDesk and India
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Over a dozen years ago, HBS professors Ben Shapiro and Kash Rangan conducted research with colleague John J. Sviokla, focusing on the impact that a company's order management cycle (OMC) has on customers. Think of OMC as the process that manages the customer's order... View Details
Keywords: by Sarah Jane Johnston
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
Summing Up The exportation of jobs "will create bigger markets and opportunities to sell goods and services from the developed economies," says reader Suman Das. "This is indeed very troubling, as the classic answer of 'retrain those who lost jobs for... View Details
Keywords: by James Heskett