Publications

December 2001 (Revised November 2002)
Case

John Smithers

By: Nitin Nohria and Todd Jick

Describes an ill-fated effort to institute a total quality program. Using the vantage point of one of the managers selected to be a quality instructor, the case traces the rise and fall of the quality effort during its very brief existence over the course of six... View Details

Keywords: Quality; Change Management; Mission and Purpose; Organizational Culture; Failure

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

should be developing a half-dozen or more leaders who could be long-term CEO candidates. The ideal future CEO should be at least 10 years from the company’s typical retirement age, so they have sufficient time in office to make transformative View Details

Keywords: by Bill George

March 2004 (Revised May 2004)
Case

Jack Smith (C): Becoming a Toyota Manager (II)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (B): Becoming a Toyota Manager (I)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

March 2004 (Revised May 2004)
Case

Jack Smith (A): Career Launch at Toyota

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details

Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services

24 Sep 2014
Op-Ed

We Need a Miracle. New Nuclear Might Provide it.

least in the short run. But with that increase of fossil fuel burning comes an ever-escalating cloud of CO2 emissions destined to linger in our atmosphere and oceans for hundreds, even thousands of years. OP-ED COLLECTION The Business of Climate View Details

Keywords: by Joseph Lassiter; Energy; Utilities

20 Jul 2017
News

Pushing the Next Generation Forward

pilot program in the 1990s, built the organization around what Owusu-Kesse calls a “whatever-it-takes ethos,” which can be seen throughout the 2,000-employee organization today. For Owusu-Kesse, this culture means that, on any given day,... View Details

Keywords: Deborah Blagg

01 Mar 2012
News

Get Creative

bestselling author or coauthor of five books, including his seminal work, The Innovator’s Dilemma (1997). How Do You Create a Culture of Innovation? Rosabeth Moss Kanter Moss Kanter Photo courtesy Harvard Business School Have you noticed... View Details

March 2018 (Revised October 2019)
Case

Yo-Yo Ma and Silkroad

By: Rohit Deshpandé, Paul A. Gompers and Scott Duke Kominers

Silkroad—a cross-cultural music collaboration that world-famous cellist Yo-Yo Ma had spearheaded since 1998, was preparing to celebrate its 20th anniversary. In parallel, Ma was stepping back from his role as the organization’s Artistic Director. Silkroad had come of... View Details

Keywords: Managing Diverse Teams; Leadership Transitions; Global Innovation; Music; Cultural Entrepreneurship; Nonprofit Organizations; Music Entertainment; Leadership; Transition

February 1999
Case

Guaranty Trust Bank PLC Nigeria (D)

By: Lynn S. Paine and Hal Hogan

Supplements the (A) case. View Details

Keywords: Growth and Development; Trends; Moral Sensibility; Ethics; Organizational Culture; Law; Banking Industry; Nigeria

2002
Casebook

General Management: Processes and Action: Text and Cases

By: David A. Garvin

Keywords: General Management; Learning Organizations; Implementation; Management; Cases; Strategic Planning; Decision Making; Change Management; Leadership Style; Organizational Culture

Find at Harvard

01 Jun 2003
News

Books

respond to changes in their competitive environment, Sull argues that outward manifestations of success — such as impressive earnings, media attention, and monuments to their past accomplishments — can cause managers facing new challenges... View Details

Keywords: Deborah Blagg; Laura Singleton; Donald; Sull; Henry; Chesbrough; Rob; Austin; Leslie; Perlow; Publishing Industries (except Internet); Information

23 May 2000
Research & Ideas

The Emerging Art of Negotiation

focus on two areas: differences in the negotiation game between cultures, and how negotiators might change their game (or even their mental models) to bring about better negotiation. In the first area, research has focused most actively... View Details

Keywords: by Martha Lagace

March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

26 May 2016
News

W. James McNerney Jr., MBA 1975

McNerney. “The trick was to create a stronger fifth culture that retained some of the original essence of each.” During his tenure, Boeing recaptured the top position in the global aerospace industry as well as in commercial airplanes. It... View Details

Keywords: Susan Young; Air Transportation; Transportation

September 1999 (Revised May 2003)
Case

Deloitte & Touche (A): A Hole in the Pipeline

By: Rosabeth M. Kanter and Jane Roessner

Deloitte & Touche was losing talented women, and CEO Mike Cook wanted to stop the loss, especially as the accounting and consulting fields became more competitive. The firm commissioned an analysis of the situation; now it had to consider the results and develop a plan... View Details

Keywords: Strategic Planning; Organizational Culture; Accounting; Gender; Organizational Change and Adaptation; Loss; Change Management; Jobs and Positions; Resignation and Termination; Accounting Industry; United States

July 2017 (Revised October 2017)
Supplement

Becton Dickinson: Innovation and Growth (B)

By: Raffaella Sadun, Michael Beer and James Weber

This (B) case supplements the (A) case by providing additional information and updates through early 2016. View Details

Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States