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  • Web

Health Care - Faculty & Research

for expansion and growth. Initiatives & Projects The Health Care Initiative and the Social Enterprise Initiative connect students, alumni, faculty, and practitioners to ideas, resources, and opportunities for collaboration that yield... View Details
  • January 2010 (Revised August 2011)
  • Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
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  • Profile

Loujaine AlMoallim

involves carefully considering the unique needs and aspirations of each team member and adapting one’s leadership style to ensure that everyone is working collaboratively towards a shared goal. View Details
  • January 2025
  • Case

GE Appliances 2025: Energizing Change

By: Rosabeth M. Kanter and Jacob A. Small
At the turn of 2025, Kevin Nolan, CEO of GE Appliances following its acquisition by Chinese appliance giant Haier in 2016, is reviewing progress toward his net zero carbon vision for homes, which would otherwise exacerbate the global warming climate crisis. An... View Details
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  • February 2023 (Revised May 2023)
  • Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag
In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Management; Strategy; Technology Adoption; Information Infrastructure; Financial Management; Financial Strategy; Technological Innovation; Digital Marketing; Digital Strategy; Digital Transformation; Global Strategy; Globalized Markets and Industries; Banks and Banking; Corporate Finance; Leadership; Leadership Development; Leadership Style; Financial Services Industry; Technology Industry; Banking Industry; Middle East; Singapore; London; United Arab Emirates; Dubai
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  • April 2015
  • Article

Measuring Teamwork in Health Care Settings: A Review of Survey Instruments

By: Melissa Valentine, Ingrid M. Nembhard and Amy C. Edmondson

Background: Teamwork in health care settings is widely recognized as an important factor in providing high quality patient care. However, the behaviors that comprise effective teamwork, the organizational factors that support teamwork, and the relationship... View Details

Keywords: Teamwork; Psychometric Properties; Survey Instruments:; Measurement and Metrics; Surveys; Groups and Teams; Health Care and Treatment; Health Industry
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  • 13 May 2024
  • Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

for the research. Farronato hopes to eventually study the impact of searching solely with images. Embedded inside a retailer’s new rollout In 2021, the authors collaborated with one of the largest e-commerce platforms in China as it... View Details
Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail
  • March 2019 (Revised June 2019)
  • Case

Global Sourcing at Nike

By: Nien-hê Hsieh, Michael W. Toffel and Olivia Hull
This case explores the evolution of Nike’s global product sourcing strategy, in particular ongoing efforts to improve working conditions at its suppliers’ factories. When the case opens in July 2018, Vice President of Sourcing Amanda Tucker and her colleagues in Nike’s... View Details
Keywords: Sourcing; Factory Conditions; Trade; Geography; Geographic Scope; Globalized Firms and Management; Corporate Accountability; Corporate Governance; Governance Compliance; Collaborative Innovation and Invention; Innovation Strategy; Labor; Human Capital; Working Conditions; Supply Chain Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Labor and Management Relations; Complexity; Sports Industry; Fashion Industry; Oregon; Portland; Asia; North and Central America
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  • Web

Jana Kierstead | About

learning initiative, Harvard Business School Online (formerly HBX). In that role she collaborated across the school to shape the initiative and lead Harvard Business School’s online learning program as the landscape of e-learning... View Details
  • 09 Jan 2012
  • Research & Ideas

Location, Location, Location: The Strategy of Place

around town, firms operating in these types of highly competitive environments need to maintain strong internal linkages between units and create a culture of collaboration among workers across distances, according to the working paper... View Details
Keywords: by Dina Gerdeman
  • Web

Levels of Government - Institute For Strategy And Competitiveness

conceptual framework to understand related economic outcomes, and to help governments develop collaborative policies to improve them. Improving competitiveness at all levels of government Competitiveness, in particular microeconomic... View Details
  • Web

Competitions & Challenges - Health Care

Student Activities Competitions & Challenges Business plan challenges and case competitions offer an engaging way to collaborate with students from within HBS and from other schools to develop presentation/pitch skills, work with faculty,... View Details

    Producing Prosperity: Why America Needs a Manufacturing Renaissance

    Companies compete on the decisions they make. For years—even decades—in response to intensifying global competition, companies decided to outsource their manufacturing operations in order to reduce costs. But we are now seeing the alarming long-term effect of those... View Details
    • Web

    Community | Social Enterprise | Harvard Business School

    students committed to driving positive societal change. Through panels & workshops, community-building events, and collaborative projects across HBS and the broader Harvard community, we equip members with the skills and knowledge to... View Details
    • Research Summary

    Overview

    By: Roberto Verganti
    Roberto’s research focuses on how to create innovations that are meaningful for people, for society, and for their creators. He explores how leaders and organizations generate radically new visions, and make those visions come real. His studies lie at the intersection... View Details
    Keywords: Integrated Design; Strategy; Design Thinking; Innovation; Artificial Intelligence; Design; Technology; Leadership; Innovation Strategy
    • 31 May 2023
    • HBS Case

    Why Business Leaders Need to Hear Larry Miller's Story

    Boston. Produced in collaboration with Danielle Kost and Dina Gerdeman of HBS Working Knowledge. Inspired by the case "Larry Miller" by Francesca Gino, Frances X. Frei, Hise Gibson, and Alicia Dadlani. The Journey of Larry Miller VIDEO:... View Details
    Keywords: by Jamal Meneide; Entertainment & Recreation; Consumer Products
    • Web

    Frequently Asked Questions - Crossover Into Business

    discussing those with your student mentors. I work at a sports team or league, and we’re interested in collaborating with Harvard on this program. What do we do? Please reach out to us at crossover@hbs.edu . We would be delighted to... View Details
    • Teaching Interest

    Digital Marketing Strategy

    By: John A. Deighton

    When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details

    • Research Summary

    Overview

    Phil's work aims to identify the drivers of performance for healthcare organizations and providers, and the mechanisms by which this performance can change over time. In complex healthcare settings, the optimal choice of treatment can be highly ambiguous. As a... View Details
    Keywords: Primary Care; Medical Decision-making; Learning By Doing; Healthcare Organizations; Healthcare Operations; Health Economics
    • 16 Feb 2010
    • Research & Ideas

    The Outside-In Approach to Customer Service

    Review. I am also continuing my research on collaboration within and between firms. Excerpt From Reorganize For Resilience By Ranjay Gulati Today's customers expect solutions to their consumption problems, and they are utterly agnostic as... View Details
    Keywords: by Sarah Jane Gilbert; Consumer Products