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  • 13 Nov 2023
  • Blog Post

HBS Veteran Spotlight: Lindsey Chrismon (MBA 2025)

this unique journey and celebrate the valuable contributions of veterans. This post was prepared in collaboration with the Armed Forces Alumni Association (AFAA). Figure it out. Be a good person. Buy a pair of cleats. As a fresh graduate... View Details
  • Article

Moving Forward from COVID-19: Organizational Dimensions of Effective Hospital Emergency Management

By: Mariam Krikorian Atkinson, Nicholas Cagliuso, John Hick, Sara Singer, Elizabeth Bambury, Tuna Cem Hayirli, Masha Kuznetsova and Paul Biddinger
Federal investment in emergency preparedness has increased notably since the 9/11 attacks, yet it is unclear if and how U.S. hospital readiness has changed in the 20 years since then. In particular, understanding effective aspects of hospital emergency management... View Details
Keywords: COVID-19; Hospital Preparedness/response; Urban/rural Hospitals; Emergency Management; National Strategy; Health Pandemics; Crisis Management; Performance Effectiveness; Governance; Policy; United States
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  • May 2020
  • Article

Value-Based Health Care in Undergraduate Medical Education

By: Jessica N. Holtzman, Bhushan R. Deshpande, Jessica C. Stuart, Thomas W. Feeley, Mary Witkowski, Edward M. Hundert and Jennifer Kasper
Problem: Value-based health care (VBHC) is an innovative framework for redesigning care delivery to achieve better outcomes for patients and reduce cost; however, providing students with the skills to understand and engage with these topics is a challenge to... View Details
Keywords: Value-based Health Care; Health Care and Treatment; Higher Education; Curriculum and Courses
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  • 2017
  • Working Paper

Cooperative Strategic Games

By: Elon Kohlberg and Abraham Neyman
We examine a solution concept, called the “value," for n-person strategic games. In applications, the value provides an a-priori assessment of the monetary worth of a player's position in a strategic game, comprising not only the player's contribution to the total... View Details
Keywords: Game Theory
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  • Web

Online Finance & Accounting Courses | HBS Online

learners* Yes No The preferred brand among prospective online learners* Yes No Reimagined the case study method through a proprietary platform featuring courses created by renowned faculty Yes No Collaboration with fellow online learners... View Details
  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

says. In the future, Neeley plans to expand this line of research, perhaps analyzing how managers collaborate with employees globally using technology. "This is what people use every day to relate, to get work done, to achieve their... View Details
Keywords: by Kim Girard
  • December 2009
  • Article

Negotiation? Auction? A Deal Maker's Guide

By: Guhan Subramanian
What's the best way to buy or sell an asset? Should you hold an auction and accept the most attractive offer? Or should you identify the most likely prospects and negotiate with them privately? Auctions became increasingly popular after the internet opened wide the... View Details
Keywords: Assets; Auctions; Market Transactions; Negotiation; Strategy; Decision Choices and Conditions
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  • 29 Sep 2022
  • Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

collaborations among talented people. At animation studio Pixar, when writers and directors are working on a story, group leaders encourage “plussing,” a strategy for improving ideas without using judgmental language. Instead of... View Details
Keywords: by Francesca Gino
  • Web

Design Thinking Course | HBS Online

group dynamics and improve team performance through tools and processes designed to enhance collaboration and iteration in development Guide teams to draw from a wide range of professional experiences and backgrounds and create stronger... View Details
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

barriers that threaten employees' sense of belonging. Encourage practice of the new language. Provide nonthreatening environments where the new language can be studied and practiced. Encourage empathy. Promote sharing of experiences as employees grapple with the... View Details
Keywords: by Kim Girard
  • 30 May 2024
  • Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

consequences of these tools? How can we know whether they serve certain populations better than others?” The questioner happened to be Mishuris, then Boston Medical Center’s Chief Medical Information Officer, who would eventually View Details
Keywords: by Ben Rand; Health
  • Web

Health Care - Faculty & Research

for expansion and growth. Initiatives & Projects The Health Care Initiative and the Social Enterprise Initiative connect students, alumni, faculty, and practitioners to ideas, resources, and opportunities for collaboration that yield... View Details
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

timing of repayment obligations. The standard microfinance contract has very little discretion in terms of when you repay your loan, so Natalia and her collaborators did one of the earliest studies to look at what happens if we relax that... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
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  • October 17, 2022
  • Article

Relational Diversity in Social Portfolios Predicts Well-Being

By: Hanne K. Collins, Serena F. Hagerty, Jordi Quoidbach, Michael I. Norton and Alison Wood Brooks
We document a link between the relational diversity of one’s social portfolio—the richness and evenness of relationship types across one’s social interactions—and well-being. Across four distinct samples, respondents from the United States who completed a preregistered... View Details
Keywords: Social Interaction; Social Engagement; Well-being; Happiness; Social and Collaborative Networks; Family and Family Relationships
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  • Profile

Loujaine AlMoallim

involves carefully considering the unique needs and aspirations of each team member and adapting one’s leadership style to ensure that everyone is working collaboratively towards a shared goal. View Details
  • January 2010 (Revised August 2011)
  • Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
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  • March 2022
  • Case

BTS & ARMY

By: Doug J. Chung and Kay R. Koo
The South Korean K-pop band, BTS, is shattering linguistic boundaries and reshaping the global music industry. BTS became the first band in Billboard history to simultaneously top the Billboard Artist 100, Billboard Hot 100, and Billboard 200; and the sixth act to have... View Details
Keywords: Entertainment; Music Entertainment; Marketing; Brands and Branding; Social and Collaborative Networks; Social Enterprise; Consumer Behavior; Music Industry; Entertainment and Recreation Industry
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  • Web

Jana Kierstead | About

learning initiative, Harvard Business School Online (formerly HBX). In that role she collaborated across the school to shape the initiative and lead Harvard Business School’s online learning program as the landscape of e-learning... View Details
  • Web

Levels of Government - Institute For Strategy And Competitiveness

conceptual framework to understand related economic outcomes, and to help governments develop collaborative policies to improve them. Improving competitiveness at all levels of government Competitiveness, in particular microeconomic... View Details