Publications

September 1995 (Revised October 1996)
Case

Symantec: Transformation for the 1990s

By: Lynda M. Applegate and Carin-Isabel Knoop

Keywords: Organizational Change and Adaptation

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March 2010 (Revised May 2010)
Case

Federal Bureau of Investigation, 2009

By: Jan W. Rivkin, Michael Roberto and Ranjay Gulati

This case, a supplement to the “Federal Bureau of Investigation, 2001 (Abridged)” case (710-450) and the “Federal Bureau of Investigation, 2007” case (710-451), reviews the FBI's progress in its transformation effort from 2007 to 2009. View Details

Keywords: Organizational Change and Adaptation; Public Administration Industry; District of Columbia

1995
Book

Reengineering the Organization

By: R. L. Nolan, D. B. Stoddard, T. H. Davenport and S. Jarvenpaa

Keywords: Organizational Change and Adaptation

April 1995 (Revised July 1997)
Case

General Instrument (A)

A manufacturer of cable TV transmission equipment is faced with redesigning its network of international plants that make set-top converters and decoders. One possibility is to have each plant dedicated to manufacturing and engineering support for different product... View Details

Keywords: Technology; Organizational Change and Adaptation; Manufacturing Industry; Media and Broadcasting Industry

1999
Chapter

Creating the Individualized Corporation: The Path to Self-Renewal at General Electric

By: Christopher A. Bartlett and Sumantra Ghoshal

Keywords: Organizational Change and Adaptation

02 Sep 2014
News

Many of the best ideas for improving health care are quite simple

about what, group experience in adapting to change, the likelihood of integrating information to develop innovative solutions, and the competitive advantage of team capabilities that competitors cannot replicate. (Published September... View Details

Portrait Project

Marla Metz

reassured me it was going to be ok. I will tell those who feel troubled this: "It will get better. " "I believe adaptation begins with neither strength nor courage, but a willingness to completely surrender to what is. I... View Details

June 1992 (Revised May 1996)
Case

Xerox Corp.: Leadership Through Quality (B)

Provides an evaluation of the "Leadership Through Quality" effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed... View Details

Keywords: Organizational Change and Adaptation; Quality; Service Industry; Electronics Industry

Web

Strategy Execution - Course Catalog

that motivates people to help others achieve shared goals. Adapting to change: You will learn how to identify the strategic uncertainties that could upend your strategy, build early warning systems, and View Details

April 2007
Case

Schibsted

By: Bharat N. Anand and Sophie Hood

In 2006, newspaper firms in developed markets were severely threatened on three fronts: the growth of online news, online classified advertising, and free newspapers. Schibsted, however, had managed to cope with these challenges successfully, and had become something... View Details

Keywords: Transition; Product Launch; Organizational Change and Adaptation; Adaptation; Competitive Advantage; Media and Broadcasting Industry; Scandinavia

Web

Tools | New Venture Competition

economy, as well as how to skillfully and resiliently adapt models as understanding of these needs changes. Testing Your Social Venture: Iterating Based on Market Feedback How do you test and iterate your idea? Social entrepreneurs and... View Details

14 Dec 2017
News

Making Movies Is a Class Act

Glenn Close in Crooked House (photo by Nick Wall) Crooked House, an Agatha Christie mystery published in 1949, was one of her favorites, yet it had never been adapted for film or television. Now, however, HBS sectionmates Joe Abrams and... View Details

Keywords: Jill Radsken

01 Jun 2013
News

Alumni Books

how it works); illuminates the challenges of bringing billions of dollars in private capital to bear on social problems; identifies smart public policies that promote social innovation; and recommends specific investment opportunities. Global Dexterity: How to View Details

December 2019
Article

When Do We Punish People Who Don't?

By: Justin W. Martin, Jillian J. Jordan, David G. Rand and Fiery Cushman

People often punish norm violations. In what cases is such punishment viewed as normative—a behavior that we “should”or even“must”engage in? We approach this question by asking when people who fail to punish a norm violator are, themselves, punished. (For instance, a... View Details

Keywords: Punishment; Norms; Cooperation; Societal Protocols; Adaptation

Keywords: Digital Health;#13;#Biotech & Life Sciences;#16;#Consumer Products & Packaged Goods;#30;#Fashion, Beauty, Apparel, & Retail;#35;#Food & Beverages;#43;#Healthcare;#64;#Software/App;#71;#Travel, Tourism, & Hospitality;#75;#Venture Capital;#238;#Fintech;#237;#Artificial Intelligence

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Read Now

(seed-Series B+), I help these leaders understand how their leadership style has to adapt and how to navigate both the growth and turbulent phases of scaling. This includes, thinking about culture, hiring and firing, pivots, growth vs.... View Details

01 Jun 2005
News

Do You Speak Business?

an added feature that enables it to remain powerful even as it is transformed. “When it’s advantageous,” Quelch explains, “the U.S. system can be very ecumenical, flexible, and open to new ideas and people. It learns from best practices in other countries, and it View Details

Keywords: Garry Emmons

Article

Geographic Mobility, Immobility, and Geographic Flexibility—A Review and Agenda for Research on the Changing Geography of Work

By: Prithwiraj Choudhury

I review and integrate a wide range of literature that has examined how geographic mobility of high-skilled workers creates value for organizations and individuals. Drawing on this interdisciplinary literature, I document that geographic mobility creates value by... View Details

Keywords: Geographic Mobility; Frictions; Work-from-anywhere; Employees; Geographic Location; Organizational Change and Adaptation

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2021
Chapter

Digital Transformation and the Salesforce: Observations, Warnings, and Recommendations

By: Frank V. Cespedes

Sales is a crucial test for organizational change, including productive use (or not) of new technologies. Changes in selling always have wider organizational implications, because so many other decisions and resource commitments in firms depend upon demand forecasts... View Details

Keywords: Sales; Salesforce Management; Organizational Change and Adaptation; Digital Transformation

March 18, 2020
Article

How Honest Conversations Can Accelerate Corporate Transformation

By: Michael Beer

When CEOs engage a cross section of their key people in an honest conversation about organizational strengths and barriers to the execution of strategic changes required by the changing competitive landscape, transformations are accelerated. The honest conversation... View Details

Keywords: Honesty; Communication; Organizational Change and Adaptation; Transformation; Organizational Culture