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- All HBS Web
(3,845)
- People (17)
- News (830)
- Research (1,703)
- Events (7)
- Multimedia (94)
- Faculty Publications (867)
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- 02 Jun 2011
- Research & Ideas
Signing at the Top: The Key to Preventing Tax Fraud?
when it counts the most. "A signature is a way to highlight the fact that you're about to do something important, and that it's going to be a reflection of the self," says Francesca Gino, an associate professor in the Negotiation,... View Details
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
"Stores no longer have the soul of the past and reflect a chain of stores vs. the warm feeling of a neighborhood store." Starbucks tried to add value through innovation, offering wi-fi service and creating and selling its own... View Details
- 13 Sep 2006
- Op-Ed
Rising CEO Pay: What Directors Should Do
at a minimum insist on surveys that reflect company performance. Second, as former DuPont CEO Ed Woolard has suggested, it is helpful to gauge CEO pay in relation to what the next echelon of management is being paid, thus placing the... View Details
Keywords: by Jay W. Lorsch
- 07 Apr 2003
- What Do You Think?
Should Global Business Initiatives Be Devalued?
firms with global interests—one that centers around the impact that these phenomena may have on such things as the potential benefits and costs of doing business abroad? Specifically, will questions increasingly be asked about whether strategies for foreign investments... View Details
Keywords: by James Heskett
- 07 Jan 2002
- What Do You Think?
Did Consumer Behavior Tracking Come of Age on September 11?
Internet and credit or debit cards. The rapid accumulation of information in data warehouses, as reflected in the value of EMC stock (at least up to a year ago), was testimony to this, regardless of whether very many organizations had... View Details
Keywords: by James Heskett
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
the book is a sequel to their 2009 work The Adventures of an IT Leader "We hope that this book inspires reflection and makes a contribution to developing our knowledge about CEO leadership in ways that can help us meet the needs of the... View Details
- 07 Sep 2007
- What Do You Think?
Are Elite Business Schools Fostering the Deprofessionalization of Management?
management by building more value in their alumni networks than in their curricula and teaching. 2) Business school curricula, if not always their teaching, reflect the demands of the market. This is or is not appropriate, but not... View Details
Keywords: by Jim Heskett
- 20 Mar 2007
- First Look
First Look: March 20, 2007
relies heavily on foreign debt. Access to such debt is suddenly curtailed when there is a downturn in market sentiment regarding the Icelandic economy as a whole. Students will reflect on the essential elements of a communications... View Details
Keywords: Martha Lagace
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
organization through the actions and the silence of leadership. Not only can ethics be taught, it is being taught every time people watch what you do and what you don't do. The issue is not whether ethics can be taught, it's whether the ethics we're teaching through... View Details
Keywords: by Harvard Management Update
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
response unit than with attending to customers' real needs. "The more complex the IT, the less calls are able to be handled by the VRU, resulting in customers bailing out and choosing to deal directly with an agent," Frei, Evenson and Harker write. All... View Details
- 05 Nov 2013
- First Look
First Look: November 5
loss of annual income. For firms, we document an economically and statistically significant cumulative abnormal return of -0.97% around announcement of dissent. Although the literature has suggested that dissent might be reflective of... View Details
Keywords: Sean Silverthorne
- 01 Nov 2011
- First Look
First Look: Nov. 1
C. Fritz Foley, and James R. Hines Jr. Publication:National Tax Journal (forthcoming) Abstract Deferral of U.S. taxes on foreign source income is commonly characterized as a subsidy to foreign investment, as reflected in its inclusion... View Details
Keywords: Sean Silverthorne
- 24 Sep 2012
- Research & Ideas
Why Do We Tax?
implications are a mixed bag. While taxpayers and policymakers endorse some aspects, others are widely rejected. “My paper is about revising economists' dominant approach to evaluating taxes so that it reflects this messier reality.” For... View Details
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
Credit: iStockPhoto Who are the editors of HBS Working Knowledge most thankful for as the new year begins? It’s the readers who take time to contribute comments to our stories, more than 1,000 in 2017. Since our readership extends to more than 220 countries, reader... View Details
Keywords: by Sean Silverthorne
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
practices by debt collectors and has recently taken high-profile enforcement actions against several firms.) Second, in the mind of consumers, Turkasset’s kinder and gentler approach reflects back on the banks that originally held the... View Details
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
perhaps reflecting the company’s reputation for not rewarding those who find flaws in the company’s technology. Tim Cook, Apple’s CEO, probably has several concerns to deal with, and perhaps we can help him think through the options.... View Details
- 17 Oct 2024
- Research & Ideas
The Reputation Risks of Sharing Fake News
not just to share anything that would benefit your political party if it were true.” The findings provide a key lesson for companies that advertise and share content on social media to gain a following: Sharing high-quality, accurate information is likely to View Details
Keywords: by Avery Forman
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
business continuity plan documentation, including contracts with vendors and insurers, to reflect evolving risk exposure and infrastructure needs. Technology: Similar to how you would test your tech systems, review your agreements under... View Details
Keywords: by Hise Gibson and Anita Lynch
- 06 Sep 2004
- What Do You Think?
How Do We Prepare for a World Without Cheap Oil?
international conservation and pool funds for the development of alternative energies. Others largely see opportunity in what is happening. Remco de Ket's question reflects this view: "Perhaps running out of oil isn't such a bad... View Details
Keywords: by James Heskett
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
point that is likely to forever change us, as did the assassination of President John F. Kennedy and the terrorist attacks on September 11, 2001. Brooks suggests using this period as an opportunity to take stock of your own life. Does your work View Details
Keywords: by Dina Gerdeman and Danielle Kost