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  • 15 Aug 2017
  • First Look

First Look at New Research and Ideas, August 15, 2017

2017 Washington, DC: American Public Health Association Public Health Preparedness: Case Studies in Policy and Management By: Howitt, Arnold M., Dutch Leonard, and David W. Giles, eds. Abstract—This book provides detailed accounts of a range of public health... View Details
Keywords: Sean Silverthorne
  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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  • Web

Events - Business & Environment

Environmental & Energy Law Program invite you to join us on April 23rd at the University Club of San Francisco for a panel discussion on how businesses, policymakers, and communities can better prepare for, respond to, and recover from... View Details
  • 04 Apr 2023
  • What Do You Think?

How Does Remote Work Affect Innovation?

doing a terrible job of it, with little preparation and training for middle managers primarily responsible for the success of the process. Also, the impact of remote work on organization culture has yet to be determined. We can assume... View Details
Keywords: by James Heskett
  • 15 Mar 2017
  • Blog Post

An Average Day at HBS

with an earlier alarm than I ideally would want, followed by discussion group. At discussion group, you have the chance to meet with five other first-year students (who aren’t in your section) to talk through that day’s cases. It is a great resource and one that truly... View Details
  • 14 Sep 2021
  • Blog Post

Top 5 Myths About HBS

on? We have this belief that all of us are still working on getting better at some things. So who are the people that have worked closely enough with you that they can share those examples with us? “It is impossible to prepare for your... View Details
  • Web

Resources for New Alumni - Alumni

have access to job postings via 12twenty. On-Demand Resources Access online platforms to prepare for interviews, refresh foundational skills, and more. Resume Database Include your resume in the Alumni Resume Database in 12twenty. 2025... View Details
  • 01 Nov 1999
  • Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

answer his objections and again prepare him for signature.... Make the merchant feel that he is buying because of his own good judgement ... find out the real reason why and your chances are that that is the very reason why he should... View Details
Keywords: by Walter A. Friedman
  • Web

Providing Assessment & Feedback - Christensen Center for Teaching & Learning

Teaching by the Case Method Providing Assessment & Feedback Preparing to Teach Leading in the Classroom Providing Assessment & Feedback Judging Success Student Performance Instructor Performance Sample Class Assessing learning and... View Details
  • Web

Sample Student Projects - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Sample Student Projects MOC Student Projects on Country & Cluster Competitiveness The competitive assessments listed on this page have been View Details
  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

That is, let the whole organization know the whole truth—both the good as well as the embarrassingly bad and sometimes ugly. Talk about what you heard and what changes you are making. 6. Check in regularly. Repeat the process periodically for continuous improvement and... View Details
Keywords: by Michael Beer
  • 01 Sep 2023
  • News

Startup Success Beyond Silicon Valley

Professor Paul Gompers visited Endeavor Saudi Arabia, a nonprofit that promotes startups in emerging markets. Pictured are Alpana Thapar and Fares Khrais (both of the Middle East and North Africa Research Center), Gompers, Lateefa Alwaalan (Endeavor Saudi Arabia), and... View Details
Keywords: Jennifer Mele
  • Web

Faculty & Researchers - Managing the Future of Work

The Gift of Global Talent: How Migration Shapes Business, Economy, & Society . Research Use Purpose to Transform Your Workplace , Harvard Business Review, 2022. With Leena Nair, Nick Dalton, and Patrick Hull. Digital Commerce and Delivery: View Details
  • Web

Leading in the Classroom - Christensen Center for Teaching & Learning

Teaching by the Case Method Leading in the Classroom Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation... View Details
  • 09 Jan 2012
  • Research & Ideas

Location, Location, Location: The Strategy of Place

country without analyzing whether that same situation is right for them. Many businesses that jumped on the China expansion bandwagon are now sorry they made that move, says Alcácer. "They are realizing that they were not well View Details
Keywords: by Dina Gerdeman
  • 29 Nov 2023

Perspectives from Africa

Preparing to submit an application in Round 2? In this Perspectives from Africa virtual event, Africa Business Club ECs will share their RC experience, the difference being an EC, how they are thinking about leveraging their summer... View Details
  • 29 Jul 2021
  • Blog Post

Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

serving patients both at the bedside and more broadly through large projects and policy. How has your MBA skillset prepared you to be successful in this role? The MBA skillset is pivotal to succeeding in this internship. First, the MBA... View Details
  • January 2022 (Revised February 2022)
  • Case

Introducing EVA at ISS: A Better Way to Evaluate CEO Performance and Compensation?

By: Jonas Heese, Charles C.Y. Wang and James Weber
In early 2019, Anthony Campagna, the global director of fundamental research at ISS EVA, a unit of the proxy advisory firm Institutional Shareholder Services (ISS), was preparing to release ISS's analyses of public company performance and CEO compensation ahead of Say... View Details
Keywords: Jobs and Positions; Compensation and Benefits; Performance; Performance Productivity; Measurement and Metrics; Analytics and Data Science; Value; Business or Company Management; Performance Evaluation; Business and Shareholder Relations
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  • 2019
  • Article

Reflections on 25 Years of Building Social Enterprise Education

By: James E. Austin and V. Kasturi Rangan
Purpose—This paper aims to reflect on 25 years of the Social Enterprise Initiative at the Harvard Business School, examining the processes and thinking involved at key stages of this pioneering Initiative’s implementation and... View Details
Keywords: Social Enterprise Initiative; Harvard Business School; Social Enterprise; Education; Programs
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  • April 2009 (Revised July 2009)
  • Module Note

Delivering Personally on Responsibility

By: Joshua D. Margolis
How can individuals equip themselves to exercise leadership in the face of moral adversity? This six-session module aims to prepare students to meet moral responsibility when it is simultaneously most essential and most difficult. Moral adversity refers to situations... View Details
Keywords: Ethics; Leadership; Moral Sensibility; Leadership Development
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