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  • 2025
  • Book

Talk: The Science of Conversation and the Art of Being Ourselves

By: Alison Wood Brooks
We all struggle with difficult conversations, but we're often not very good at easy ones either. Though we do it all the time, conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and... View Details
Keywords: Interpersonal Communication
Related
  • 02 Mar 2018
  • HBS Seminar

William F. Maloney, World Bank, Chief Economist, Equitable Growth, Finance and Institutions

  • 2020
  • Book

Capitalism at Risk: How Business Can Lead

By: Joseph L. Bower, Dutch Leonard and Lynn S. Paine
Who should take the lead in fixing market capitalism? Business—not government alone. The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. Pandemics, income inequality, resource depletion, mass... View Details
Keywords: Capitalism; Business And Society; Economic Systems; Economic Growth; Policy; Leading Change; Corporate Social Responsibility and Impact; Business and Community Relations; Corporate Strategy
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  • 09 Nov 2023
  • News

A Third Act for Ron Shaich (MBA 1978)

Widely credited with pioneering the concept of the restaurant industry’s $80 billion “fast casual” segment, Ron Shaich (MBA 1978) started small: a 400-square-foot business in Boston’s Downtown Crossing that sold cookies. From those humble but tasty beginnings, Shaich... View Details
  • 14 Aug 2006
  • HBS Case

On Managing with Bobby Knight and “Coach K”

better, I will perform better, I'll make more money if somebody gives me a pay-per-perform'" work environment, says Snook. Others crave autonomy or teamwork. "The ultimate lesson is, what kind of person am I, and then what are... View Details
Keywords: by Sean Silverthorne; Sports
  • 2017
  • Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States
Related
  • Web

Entrepreneurial Management Curriculum - Faculty & Research

required to succeed as an entrepreneurial manager. The knowledge, skills, tools, and frameworks that TEM develops are built upon the foundation of your other RC courses including TOM, LEAD, LCA, FRC, Marketing, Strategy, and Finance, integrate those View Details
  • 02 Nov 2023
  • News

Seeding Startups

Shirish Nadkarni (MBA 1987) was the director of product planning for Microsoft’s MSN when he decided he was ready to become an entrepreneur. He had recently led the growing internet portal’s 1997 acquisition of Hotmail, the first free, web-based email solution, and the... View Details
Keywords: April White
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
Related
  • March 2004
  • Case

L.L. Bean: A Search for Growth

By: Rajiv Lal, Walter J. Salmon and James Weber
In mid-2003, CEO Chris McCormick felt L.L. Bean was in a good position to begin to grow again. For nearly 90 years, the company sold clothing and gear for outdoor enthusiasts through its catalogs and a single retail store in Freeport, Maine. In the three decades prior... View Details
Keywords: Business History; Restructuring; Growth and Development Strategy; Cost Management; Sales; Performance Improvement; Diversification; Distribution Channels; Resignation and Termination; Retail Industry; Web Services Industry
Related
  • November 2021
  • Case

Steve Schwarzman on Dealmaking I: “Becoming a ‘Friend of the Situation’” (A)

By: James K. Sebenius and Alex Green
Blackstone Co-founder, Chairman, and CEO Stephen A. Schwarzman, whom Forbes has called “Wall Street’s Greatest Dealmaker,” played a major role in the negotiations that transformed Blackstone from a fragile startup in 1985 with $400,000 in capital into a dominant... View Details
Keywords: Dealmaking; Bargaining; Conflict Resolution; Negotiation; Private Equity; Conflict and Resolution; Entrepreneurship; Problems and Challenges; Negotiation Tactics; Financial Services Industry
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  • February 2015 (Revised June 2016)
  • Case

AltSchool: School Reimagined

By: John J-H Kim, Kyla Wilkes and Christine S. An
Max Ventilla and his team launches in 2013 AltSchool, a new network of tech-savvy independent K-8 "micro-schools." AltSchool is born out of Ventilla's frustration with the education options available for his young daughter. During his search, Ventilla comes to the... View Details
Keywords: Education Technology; School Models; Product Development; Entrepreneurship; Talent Development And Retention; Social Impact Investment; Information Technology; Business Model; Education; Business Startups; Customization and Personalization; Growth and Development Strategy; Education Industry; United States
Related
  • 2009
  • Working Paper

Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad

By: Lynda M. Applegate and J. Bruce Harreld
Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details
Keywords: Organizational Change and Adaptation; Risk Management; Leading Change; Innovation and Management; Crisis Management; Growth and Development Strategy
Related
  • 28 Jul 2023
  • Blog Post

How I Landed My Manufacturing Internship at HBS

summer. I was ecstatic. As the spring semester winds down, I’m very much looking forward to my summer internship, and reflecting on some lessons I learned during recruitment. It’s alright to be confused at first about what you want to do... View Details
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

haven’t discovered your True North, you won’t get it.” He says the hardest lesson for aspiring leaders isn’t management experience. Instead, it’s learning that they need to find “where they get their inner satisfaction,” rather than... View Details
Keywords: by Lane Lambert
  • 05 Apr 2024
  • Blog Post

How I Spent my 2+2 Deferral: Zoe Bhargava

had never faced before. The start-up ceased operations in June 2023, but the lessons I learned will be invaluable to my future career as a potential founder. Before starting at HBS in Fall 2023, I was able to squeeze in one more... View Details
  • 27 Jul 2020
  • Book

Reflection: The Pause That Brings Peace and Productivity

important. In fact, it may be more important now than ever. As our world becomes more complex, fluid, time-pressured, and data-saturated, we need to think deeply about situations, problems, and decisions—at work and throughout the rest of life. The second View Details
Keywords: by Dina Gerdeman
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

pleading with workers to return to offices by saying, "I'll get on my knees and do whatever you want.” While more than a few employees might love to see a CEO grovel on their knees, the critical lesson here is that Starbucks employees are... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • 12 Apr 2022
  • Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

marriages began with online dates. “[Online dating platforms] are an extremely interesting application of the general question of influence and digital interactions,” he says, with lessons that can apply to other online engagement... View Details
Keywords: by Kara Baskin
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

displaced, and millions left without electricity and water. Railways and roads were destroyed, and 383,000 buildings damaged—including a nuclear power plant that suffered a meltdown of three reactors, prompting widespread evacuations. Read the article in Japanese In... View Details
Keywords: by Dina Gerdeman