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  • Web

Curriculum | MBA

internship in the second summer. A typical candidate will follow the sample schedule outlined below. MBA/MPP Year 1 Harvard Kennedy School Fall Term Resources, Incentives and Choices I: Markets and Market Failures Quantitative Analysis and Empirical Methods Policy... View Details
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

client's needs, obtaining projects and properly scoping out the work. The "offshore" person in India or elsewhere, along with his or her delivery team, is responsible for completing the project in a high-quality and timely way.... View Details
Keywords: Sean Silverthorne
  • 2013
  • Working Paper

Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

By: Jillian Berry Jaeker, Anita L. Tucker and Michael H. Lee
We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services being provided to customers as a consequence of... View Details
Keywords: Technology; Demand and Consumers; Service Delivery; Health Care and Treatment; Business Processes; Health Industry
Related
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Big Messages, Small Screens, Many Choices

is, if the app is the way we interact with the brands, how do you get me to be one of your favorite apps?" Gupta said that a successful app must provide obvious, unique value—and meet consumers where they live. As an example, he cited the grocery chain Tesco, which... View Details
Keywords: by Carmen Nobel; Advertising
  • Web

Generative AI for Business Leaders - Course Catalog

a production scale Gen AI application using a no code platform. The HBS digital transformation (DTX) team will assist in the delivery fot he project. Learn about the basic foundations of the technology as well as the latest developments... View Details
  • 25 Aug 2022
  • News

Turning Point: Dream Weaver

four decades ago, there’s been a technological shift from a local delivery platform to one that is global. In tandem, we’ve seen a transformation from a culturally and ethnically centralized world of actors, writers, and directors to one... View Details
Keywords: career; life experience; Hollywood; movies; film
  • 02 Jan 2018
  • News

Reconsidering Retirement

store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS: a birthday cake delivery... View Details
Keywords: April White; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Oct 1996
  • News

An Atypical Case — Robin G. Berglund (MBA 1971)

At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
  • December 2014 (Revised October 2015)
  • Case

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details
Keywords: Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China
Related
  • July 2010 (Revised March 2013)
  • Case

Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts

By: Robert G. Eccles and Kerry Herman
Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners... View Details
Keywords: Customer Relationship Management; Service Delivery; Partners and Partnerships; Business Strategy; Consulting Industry; Employment Industry
Related
  • 09 Jul 2008
  • Research & Ideas

Starbucks’ Lessons for Premium Brands

in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order View Details
Keywords: by John Quelch; Retail
  • 01 Dec 2017
  • News

In My Humble Opinion: Truth Teller

ceiling when it comes to the online and home delivery trend. That’s a profit-eroding migration, and it doesn’t mean you can’t find ways to exploit that movement. But the industry overall is walking up a down escalator.” Why Marks &... View Details
Keywords: Julia Hanna
  • 01 Jun 1998
  • News

Renewing Baker: Tom Michalak, Executive Director of Baker Library

beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details
  • 01 Oct 1999
  • News

HBS Alumni Association Board of Directors: President's Report

HBS. Opportunities for engaging in professional "redipping" currently include reunions, global conferences, and club-sponsored lectures and programs. To expand upon these offerings, the committee will look carefully at emerging technologies and other possible View Details
  • 01 Dec 2020
  • News

Digital Health Care: Empowering Consumers

See more from the online-only December Alumni Bulletin Impact section’s exploration of how the digital revolution has improved health care delivery and discovery. Digital Transformation of Health Care See more from the online-only... View Details
Keywords: April White
  • 01 Mar 2006
  • News

The Little Ice-Cream Company That Could

delivery truck, a 1920 Ford, still rolls out for promotional events. COURTESY DREYER'S GRAND ICE CREAM While war stories make for great company lore, even in their telling Rogers never loses sight of the two things he credits for making... View Details
Keywords: Roger Thompson; Food Manufacturing; Manufacturing
  • 02 Apr 2019
  • Research Event

Women Pay a Higher Career Price in Today's Always-On Work Culture

attention and suggested that they were not studying a “women’s problem” but a deeper cultural phenomenon. During his interview, he discussed the profound bond he felt with his newborn daughter as he carried her from the hospital’s View Details
Keywords: by Danielle Kost; Consulting; Service
  • 26 Oct 2020
  • Blog Post

12 Weeks of VC Summer: Remote Edition

I’d recommend to other companies looking to bring new employees into the fold. For example, we had a Maverick-wide poker tournament (nothing like losing money that bonds you), and organized a wine tasting experience across the country (using a View Details
Keywords: Venture Capital / Private Equity
  • 01 Dec 2020
  • News

Finding The Right Patient-Provider Match

Patients See more from the online-only December Alumni Bulletin Impact section’s exploration of how the digital revolution has improved health care delivery and discovery. Digital Transformation of Health Care See more from the... View Details
Keywords: Susan Young
  • 01 Dec 1996
  • News

Laurel without Hardy? A Lesson for Business

less, attractive. Hardware and software are complements. So are hot dogs and mustard, cars and car loans, cable television and TV Guide, the Internet and high-capacity digital phone lines, catalogues and overnight delivery services - even... View Details