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  • All HBS Web  (1,755)
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Show Results For

  • All HBS Web  (1,755)
    • People  (1)
    • News  (436)
    • Research  (1,155)
    • Multimedia  (8)
  • Faculty Publications  (540)
← Page 61 of 1,755 Results →
  • 2002
  • Article

Beyond Customer Loyalty

By: James L. Heskett
Keywords: Customer Satisfaction
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Heskett, James L. "Beyond Customer Loyalty." Managing Service Quality 12, no. 6 (2002).
  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (C)

By: James L. Heskett
Keywords: Crisis Management
Citation
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Heskett, James L. "Intuit: The TurboTax/MacInTax Crisis (C)." Harvard Business School Case 396-297, March 1996.
  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (B)

By: James L. Heskett
Keywords: Crisis Management; Information Technology Industry
Citation
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Heskett, James L. "Intuit: The TurboTax/MacInTax Crisis (B)." Harvard Business School Case 396-296, March 1996.
  • September 1987 (Revised September 1988)
  • Background Note

Selecting and Developing People

By: James L. Heskett
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Heskett, James L. "Selecting and Developing People." Harvard Business School Background Note 388-045, September 1987. (Revised September 1988.)
  • September 1987
  • Background Note

Establishing Strategic Direction: Aligning Elements of Strategy

By: James L. Heskett
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Heskett, James L. "Establishing Strategic Direction: Aligning Elements of Strategy." Harvard Business School Background Note 388-033, September 1987.
  • September 1986 (Revised August 1988)
  • Case

Sepratech Corp. (A)

By: James L. Heskett
Keywords: Green Technology Industry
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Heskett, James L. "Sepratech Corp. (A)." Harvard Business School Case 387-051, September 1986. (Revised August 1988.)
  • October 1985 (Revised November 1986)
  • Supplement

CompuServe (E)

By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details
Keywords: Management Teams; Problems and Challenges; Information Technology Industry
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Heskett, James L. "CompuServe (E)." Harvard Business School Supplement 386-098, October 1985. (Revised November 1986.)
  • March 2006 (Revised November 2007)
  • Case

Manchester Bidwell Corporation (A)

By: James L. Heskett
The head of Manchester Bidwell Corp. ponders what it will take to replicate its social services in 100 cities across North America and internationally--an effort that ultimately would cost several hundred million dollars. View Details
Keywords: Cost vs Benefits; Social Entrepreneurship; Leadership Style; Growth Management; Welfare; North and Central America
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Heskett, James L. "Manchester Bidwell Corporation (A)." Harvard Business School Case 806-111, March 2006. (Revised November 2007.)
  • January 2006 (Revised February 2007)
  • Supplement

SuperCat Powerboats (B)

By: James L. Heskett
Supplements the (A) case. View Details
Keywords: Entertainment and Recreation Industry
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Heskett, James L. "SuperCat Powerboats (B)." Harvard Business School Supplement 806-104, January 2006. (Revised February 2007.)
  • January 2003
  • Teaching Note

Southwest Airlines 2002: An Industry Under Siege (TN)

By: James L. Heskett
Teaching Note for (9-803-133). View Details
Keywords: Air Transportation Industry
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Heskett, James L. "Southwest Airlines 2002: An Industry Under Siege (TN)." Harvard Business School Teaching Note 803-138, January 2003.
  • February 1986
  • Supplement

CompuServe (A): Jeff Wilkins, Video

By: James L. Heskett
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Heskett, James L. "CompuServe (A): Jeff Wilkins, Video." Harvard Business School Video Supplement 886-519, February 1986.
  • May 1993
  • Teaching Note

Patient Transfusion Services Lab of Central Blood Bank TN

By: James L. Heskett
Teaching Note for (9-693-091). View Details
Keywords: Health Industry
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Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank TN." Harvard Business School Teaching Note 693-092, May 1993.
  • September 1992
  • Supplement

Progressive Corporation Transportation Group (C)

By: James L. Heskett
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Heskett, James L. "Progressive Corporation Transportation Group (C)." Harvard Business School Supplement 693-037, September 1992.
  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (A)

By: James L. Heskett
Keywords: Crisis Management
Citation
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Related
Heskett, James L. "Intuit: The TurboTax/MacInTax Crisis (A)." Harvard Business School Case 396-289, March 1996.
  • November 1995
  • Case

The Benetton Group

By: James L. Heskett
The management of the Benetton Group includes senior executives advocating two different strategies: 1) expanding manufacturing to develop economies in order to grow Benetton's sales in those markets, and/or, 2)find ways to provide additional support to retailers, some... View Details
Keywords: Marketing Strategy; Business Strategy; Global Strategy; Sales; Growth and Development; Distribution; Distribution Channels
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Heskett, James L. "The Benetton Group." Harvard Business School Case 396-177, November 1995.
  • October 1987 (Revised March 1991)
  • Case

Colgate-Palmolive (A): Company In Transition

By: James L. Heskett
Keywords: Organizational Change and Adaptation; Transition; Consumer Products Industry
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Heskett, James L. "Colgate-Palmolive (A): Company In Transition." Harvard Business School Case 388-060, October 1987. (Revised March 1991.)
  • October 1986 (Revised September 1987)
  • Background Note

Start-up and Entrepreneurship

By: James L. Heskett
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Heskett, James L. "Start-up and Entrepreneurship." Harvard Business School Background Note 387-062, October 1986. (Revised September 1987.)
  • October 1986 (Revised October 1987)
  • Supplement

Sepratech Corp. (C)

By: James L. Heskett
Citation
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Heskett, James L. "Sepratech Corp. (C)." Harvard Business School Supplement 387-053, October 1986. (Revised October 1987.)
  • April 1986 (Revised April 1987)
  • Teaching Note

CompuServe (B), (C), (D), and (E), Teaching Note

By: James L. Heskett
Citation
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Heskett, James L. "CompuServe (B), (C), (D), and (E), Teaching Note." Harvard Business School Teaching Note 386-158, April 1986. (Revised April 1987.)
  • October 1985 (Revised November 1986)
  • Supplement

CompuServe (D)

By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job as CEO at CompuServe. View Details
Keywords: Management Teams; Problems and Challenges; Information Technology Industry
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Heskett, James L. "CompuServe (D)." Harvard Business School Supplement 386-097, October 1985. (Revised November 1986.)
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