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(1,755)
- People (1)
- News (436)
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- Faculty Publications (540)
Show Results For
- All HBS Web
(1,755)
- People (1)
- News (436)
- Research (1,155)
- Multimedia (8)
- Faculty Publications (540)
- 2002
- Article
Beyond Customer Loyalty
By: James L. Heskett
Keywords: Customer Satisfaction
Heskett, James L. "Beyond Customer Loyalty." Managing Service Quality 12, no. 6 (2002).
- March 1996
- Case
Intuit: The TurboTax/MacInTax Crisis (C)
By: James L. Heskett
Keywords: Crisis Management
Heskett, James L. "Intuit: The TurboTax/MacInTax Crisis (C)." Harvard Business School Case 396-297, March 1996.
- March 1996
- Case
Intuit: The TurboTax/MacInTax Crisis (B)
By: James L. Heskett
Heskett, James L. "Intuit: The TurboTax/MacInTax Crisis (B)." Harvard Business School Case 396-296, March 1996.
- September 1987 (Revised September 1988)
- Background Note
Selecting and Developing People
By: James L. Heskett
Heskett, James L. "Selecting and Developing People." Harvard Business School Background Note 388-045, September 1987. (Revised September 1988.)
- September 1987
- Background Note
Establishing Strategic Direction: Aligning Elements of Strategy
By: James L. Heskett
Heskett, James L. "Establishing Strategic Direction: Aligning Elements of Strategy." Harvard Business School Background Note 388-033, September 1987.
- September 1986 (Revised August 1988)
- Case
Sepratech Corp. (A)
By: James L. Heskett
Keywords: Green Technology Industry
Heskett, James L. "Sepratech Corp. (A)." Harvard Business School Case 387-051, September 1986. (Revised August 1988.)
- October 1985 (Revised November 1986)
- Supplement
CompuServe (E)
By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details
Heskett, James L. "CompuServe (E)." Harvard Business School Supplement 386-098, October 1985. (Revised November 1986.)
- March 2006 (Revised November 2007)
- Case
Manchester Bidwell Corporation (A)
By: James L. Heskett
The head of Manchester Bidwell Corp. ponders what it will take to replicate its social services in 100 cities across North America and internationally--an effort that ultimately would cost several hundred million dollars. View Details
Keywords: Cost vs Benefits; Social Entrepreneurship; Leadership Style; Growth Management; Welfare; North and Central America
Heskett, James L. "Manchester Bidwell Corporation (A)." Harvard Business School Case 806-111, March 2006. (Revised November 2007.)
- January 2006 (Revised February 2007)
- Supplement
SuperCat Powerboats (B)
By: James L. Heskett
Supplements the (A) case. View Details
Keywords: Entertainment and Recreation Industry
Heskett, James L. "SuperCat Powerboats (B)." Harvard Business School Supplement 806-104, January 2006. (Revised February 2007.)
- January 2003
- Teaching Note
Southwest Airlines 2002: An Industry Under Siege (TN)
By: James L. Heskett
Teaching Note for (9-803-133). View Details
Keywords: Air Transportation Industry
- February 1986
- Supplement
CompuServe (A): Jeff Wilkins, Video
By: James L. Heskett
Heskett, James L. "CompuServe (A): Jeff Wilkins, Video." Harvard Business School Video Supplement 886-519, February 1986.
- May 1993
- Teaching Note
Patient Transfusion Services Lab of Central Blood Bank TN
By: James L. Heskett
Teaching Note for (9-693-091). View Details
Keywords: Health Industry
- September 1992
- Supplement
Progressive Corporation Transportation Group (C)
By: James L. Heskett
Heskett, James L. "Progressive Corporation Transportation Group (C)." Harvard Business School Supplement 693-037, September 1992.
- March 1996
- Case
Intuit: The TurboTax/MacInTax Crisis (A)
By: James L. Heskett
Keywords: Crisis Management
Heskett, James L. "Intuit: The TurboTax/MacInTax Crisis (A)." Harvard Business School Case 396-289, March 1996.
- November 1995
- Case
The Benetton Group
By: James L. Heskett
The management of the Benetton Group includes senior executives advocating two different strategies: 1) expanding manufacturing to develop economies in order to grow Benetton's sales in those markets, and/or, 2)find ways to provide additional support to retailers, some... View Details
Keywords: Marketing Strategy; Business Strategy; Global Strategy; Sales; Growth and Development; Distribution; Distribution Channels
Heskett, James L. "The Benetton Group." Harvard Business School Case 396-177, November 1995.
- October 1987 (Revised March 1991)
- Case
Colgate-Palmolive (A): Company In Transition
By: James L. Heskett
Heskett, James L. "Colgate-Palmolive (A): Company In Transition." Harvard Business School Case 388-060, October 1987. (Revised March 1991.)
- October 1986 (Revised September 1987)
- Background Note
Start-up and Entrepreneurship
By: James L. Heskett
Heskett, James L. "Start-up and Entrepreneurship." Harvard Business School Background Note 387-062, October 1986. (Revised September 1987.)
- October 1986 (Revised October 1987)
- Supplement
Sepratech Corp. (C)
By: James L. Heskett
Heskett, James L. "Sepratech Corp. (C)." Harvard Business School Supplement 387-053, October 1986. (Revised October 1987.)
- April 1986 (Revised April 1987)
- Teaching Note
CompuServe (B), (C), (D), and (E), Teaching Note
By: James L. Heskett
- October 1985 (Revised November 1986)
- Supplement
CompuServe (D)
By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job as CEO at CompuServe. View Details
Heskett, James L. "CompuServe (D)." Harvard Business School Supplement 386-097, October 1985. (Revised November 1986.)