big business - Publications - Faculty & Research

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details

Keywords: by Deborah Blagg; Service

23 Jun 2020
Book

Beginning America Over Again with a New Electoral System

result, write the authors, is a polarized government unable to compromise to solve the nation's greatest problems or realize its highest aspirations. The Politics Industry: How Political Innovation Can Break Partisan Gridlock and Save Our Democracy is written with a... View Details

Keywords: by Sean Silverthorne

06 Feb 2006
Research & Ideas

The Trouble Behind Livedoor

Takafumi Horie, the thirty-three-year-old CEO of Livedoor, had become Japan's anti-establishment enfant terrible: rich, hard charging, willing to take big risks such as the ultimately failed attempt to acquire a controlling interest in... View Details

Keywords: by Sean Silverthorne; Financial Services; Technology

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

or she will pay. The study, Consumer Protection In An Online World: An Analysis Of Occupational Licensing, is the first to look together at what consumers care about and the effects on demand and metrics of customer satisfaction. It is coauthored by Harvard View Details

Keywords: by Martha Lagace; Service

19 Jul 2010
Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

United States," Ton points out, "the norm is only seven hours, and the difference shows." For example, Mercadona cross-trains employees so their productivity is not tied to store traffic. Cleaners can work the cash registers during View Details

Keywords: by Julia Hanna; Retail; Food & Beverage

04 Apr 2019
Cold Call Podcast

Can Mark Zuckerberg Rebuild Trust in Facebook?

Professor Bill George about his case entitled, Facebook Confronts a Crisis of Trust. I'm your host, Brian Kenny, and you're listening to Cold Call. Bill George is an expert on leadership, a topic that he teaches and writes about extensively, including numerous books,... View Details

Keywords: Re: Liangzong Ma

17 Feb 2016
Research & Ideas

Man vs. Machine: Which Makes Better Hires?

Some companies have begun relying more on computer-administered tests than human interviewers to find the best applicants. New research by Harvard Business School Assistant Professor Danielle Li and colleagues suggests that in this case,... View Details

Keywords: by Michael Blanding; Employment

03 Mar 2014
Research & Ideas

Facebook’s Future

Editor's note: Now 10 years old, Facebook's growth is starting to slow. That's one reason it purchased What'sApp last month in a jaw-dropping deal valued at $19 billion. What might the next decade be like? Harvard Business School... View Details

Keywords: by Mikolaj Piskorski

11 Aug 2009
First Look

First Look: August 11, 2009

expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides practitioners with the transformation process to help them get there. Starting with leaders... View Details

Keywords: Martha Lagace

10 Nov 2011
HBS Case

HBS Cases: Making Lincoln Center Cool Again

the same numbers of two decades ago. Levy's genius, says Harvard Business School's Allen S. Grossman, was in not only recognizing the problem, but also bringing together resident organizations and board members to start solving it. “I... View Details

Keywords: by Kim Girard; Entertainment & Recreation

21 May 2001
Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

What do leaders this year and the next need to be doing differently than last year, and last decade, and last century? The rapidly changing business world means dramatic changes are afoot in time-worn notions about leadership, according... View Details

Keywords: by Martha Lagace

17 Nov 2015
Lessons from the Classroom

How Activist Investors Became Respectable

(Editor's Note. Carl Icahn is in the news again. On Monday, SEC filings revealed the militant investor has sold his entire stake in eBay, after successfully pushing the company to spin off its PayPal operation. Harvard Business School... View Details

Keywords: by Joseph Fuller; Financial Services; Banking

26 Sep 2013
Research & Ideas

Behind India’s Economic and Political Woes

Institute at Harvard University and Jorge Paulo Lemann Professor at Harvard Business School, offers some insights into the causes and conditions at play. Zeenat Potia: Can you give some context around the downturn of the Indian economy... View Details

Keywords: by Zeenat Potia

29 Oct 2020
Research & Ideas

The COVID Gender Gap: Why Fewer Women Are Dying

"If men don't take the virus as seriously as women do, and they're not wearing masks and social distancing as much, that could help explain why they are suffering the consequences more," says Harvard Business School Associate Professor... View Details

Keywords: by Dina Gerdeman; Health

16 Dec 2008
First Look

First Look: December 16, 2008

theoretical explanation for workplace silence based on implicit theories of voice. Cases & Course MaterialsASUSTek Computer Inc. Eee PC (A) Harvard Business School Case 609-011 ASUSTek Computer was the world's largest manufacture of... View Details

Keywords: Sean Silverthorne

16 Jan 2019
Research & Ideas

What Football Firings Teach Managers About Staying Relevant

idea with Harvard Business School Dean Nitin Nohria. Nohria remembered that he and his HBS colleague, Rakesh Khurana, had noticed a similar effect in CEO data—that some chief executives had two distinct halves to their careers, a... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

23 Aug 2004
Research & Ideas

New Challenges for Long-Term Investors

individual's portfolio to his or her age (young investors should take more risk with stocks) and attitudes toward risk (conservative investors should hold more cash). Research done by Harvard Business School finance professor Luis M.... View Details

Keywords: by Ann Cullen

20 Feb 2006
Research & Ideas

Are Company Founders Underpaid?

No one says the life of the entrepreneur is glamorous, at least in the start-up phase. Financing pressures. Bad diet. Family—what family? And now new research from Harvard Business School professor Noam Wasserman reveals another... View Details

Keywords: by Sarah Jane Gilbert; Financial Services; Technology

30 Jul 2014
Lessons from the Classroom

Teaching The Deal

It's best to be nice when negotiating a business deal, but it's also OK to be aggressive in pursuing your interests—as long as you back up your position with facts. "If you're a seller and your price seems high, but it's justified in... View Details

Keywords: by Dina Gerdeman; Education

14 May 2020
Research & Ideas

What Leaders Can Do to Fight the COVID Fog

deftly: “How to most effectively communicate with all employees remotely and show empathy, while running around with [my] hair on fire trying to save the current business while at the same time trying to shape the future of the company in... View Details

Keywords: by Boris Groysberg and Robin Abrahams

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