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  • 05 Aug 2022
  • Research & Ideas

Why People Crave Feedback—and Why We’re Afraid to Give It

when the feedback giver and receiver know each other well.” The results highlight a potential disconnect in the workplace: While many workers are eager for feedback, especially constructive feedback, in many cases managers may be... View Details
Keywords: by Michael Blanding
  • Article

Geographic Mobility, Immobility, and Geographic Flexibility—A Review and Agenda for Research on the Changing Geography of Work

By: Prithwiraj Choudhury
I review and integrate a wide range of literature that has examined how geographic mobility of high-skilled workers creates value for organizations and individuals. Drawing on this interdisciplinary literature, I document that geographic mobility creates value by... View Details
Keywords: Geographic Mobility; Frictions; Work-from-anywhere; Employees; Geographic Location; Organizational Change and Adaptation
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  • Article

Your Sales Training Is Probably Lackluster. Here's How to Fix It

By: Frank V. Cespedes and Yuchun Lee
U.S. companies spend over $70 billion annually on training and an average of $1,459 per salesperson—almost 20% more than they spend on workers in all other functions. Yet, when it comes to equipping sales teams with relevant knowledge and skills, the ROI of sales... View Details
Keywords: Salesforce Management; Training
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  • October 2014
  • Supplement

Quiet Logistics (B)

By: Robert Simons and Natalie Kindred
This two-part case focuses on how to identify and manage strategic uncertainties in an innovative, entrepreneurial start-up company. In the (A) case, students learn about Quiet Logistics, an e-commerce fulfillment company working with high-end apparel retailers such as... View Details
Keywords: Strategy Execution; Strategic Uncertainties; Managing Growth; Disruptive Change; Robotics; Disruptive Technologies; Managing Start-ups; Management Control Systems; Performance Measurement; Business Growth and Maturation; Disruption; Entrepreneurship; Disruptive Innovation; Crisis Management; Risk Management; Organizational Change and Adaptation; Business Strategy; Competitive Strategy; E-commerce; Distribution Industry; Technology Industry; United States
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  • 18 Oct 2012
  • HBS Seminar

Julie Battilana, Harvard Business School

    How Google Sold Its Engineers on Management

    High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial... View Details
    • Web

    The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction Next The Hawthorne Plant The Hawthorne Plant Any company controlling many thousand workers tends to lack any satisfactory... View Details
    • 16 Nov 2016
    • Research & Ideas

    Turning One Thousand Customers into One Million

    drivers, Uber today is arguably as well informed about low-wage workers as the US Department of Labor.) By gathering this information, Uber was able to use the online ads to identify the right drivers. Etsy followed a different track.... View Details
    Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
    • 10 Nov 2009
    • First Look

    First Look: Nov. 10

    no. 11 (November 2009) Article: http://hbr.harvardbusiness.org/2009/11/what-would-peter-say/ar/1 Teach Workers About the Perils of Debt Authors:Annamaria Lusardi and Peter Tufano Publication:Harvard Business Review 87, no. 11 (November... View Details
    Keywords: Martha Lagace
    • 24 Mar 2022
    • Research & Ideas

    Rituals at Work: Teams That Play Together Stay Together

    rituals also tend to go the extra mile for the company, showing better “organizational citizenship” by doing things like staying late at work to help a colleague. Such rituals don’t just boost morale. Companies reap huge benefits when View Details
    Keywords: by Kristen Senz
    • 29 Mar 2011
    • Working Paper Summaries

    Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor

    Keywords: by Faaiza Rashid & Amy C. Edmondson
    • February 2009 (Revised March 2009)
    • Case

    AFSCME vs. Mozilo...and "Say on Pay" for All! (A)

    By: Fabrizio Ferri and James Weber
    Union seeks to protect its pension funds through shareholder activism focused on corporate governance and executive compensation. The case uses Countrywide Financial as an example. Richard Ferlauto, director of pensions and benefits policy at the AFSCME, the largest... View Details
    Keywords: Financial Crisis; Mortgages; Investment Activism; Investment Funds; Corporate Governance; Governing and Advisory Boards; Executive Compensation; Labor Unions; Business and Shareholder Relations; United States
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    • 27 Sep 2017
    • HBS Seminar

    Judith Chevalier, Yale School of Management

    • Web

    Employee Welfare – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    sick pay, disability benefits, and stock purchase plans, Western Electric workers could participate in a range of recreational and educational programs from running meets, tennis games, and baseball leagues to lunchtime concerts, beauty... View Details
    • Web

    The Women in the Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    mica splitting department. In the study of fourteen men in the bank wiring test room, where conditions were unaltered, no change in productivity occurred—attributed in part to an implicit understanding among the workers not to exceed what... View Details
    • 12 Apr 2017
    • Research & Ideas

    Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

    tasks be completed in a particular order. But in many instances, workers have more freedom over their workday: They can follow the prescribed schedule or else choose to deviate, completing tasks in a different order at their own... View Details
    Keywords: by Carmen Nobel; Health
    • Web

    Healthy Outcomes - Managing the Future of Work

    Bundle Podcast Why Companies and Skilled Workers Are Turning to On-Demand Work Joseph Fuller and Allison Bailey 24 Nov 2020 | HBR IdeaCast Why a Blended Workforce May Be Key to Lasting Competitive Advantage Joseph B. Fuller 17 Nov 2020 |... View Details
    • Web

    About the Project - Managing the Future of Work

    other advanced and emerging economies: Technology trends like automation and artificial intelligence Contingent workforces and the gig economy Workforce demographics and the “care economy” The middle-skills gap and worker investments... View Details
    • 06 Nov 2008
    • Working Paper Summaries

    Extending Producer Responsibility: An Evaluation Framework for Product Take-Back Policies

    Keywords: by Michael W. Toffel, Antoinette Stein & Katharine L. Lee; Chemical
    • 31 Jan 2008
    • Working Paper Summaries

    Peer Effects and Entrepreneurship

    Keywords: by Ramana Nanda & Jesper B. Sørensen