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Portrait Project

Amalia della Paolera

friendships form as players learn each other's styles. Trust emerges as the team settles into a rhythm. My teammates, many of whom have never before played fútbol with a woman, realize they can pass me the ball and I won't let the team... View Details

December 2002 (Revised February 2003)
Case

Broken Trust: Role of Professionals in the Enron Debacle

By: Ashish Nanda

Discusses the role of professionals in the Enron debacle. Argues that professionals failed to prevent or predict Enron's collapse because of the conflicts of interest they faced. Concludes with observations on management and regulation of conflicts of interest facing... View Details

Keywords: Conflict of Interests; Trust; Management Teams; Energy Industry

February 2009
Article

Suspended in Self-Spun Webs of Significance: A Rhetorical Model of Institutionalization and Institutionally Embedded Agency

By: Sandy Edward Green, Yuan Li and Nitin Nohria

This article employs rhetorical theory to reconceptualize institutionalization as change in argument structure. As a state, institutionalization is embodied in the structure of argument used to justify a practice at a given point in time. As a process,... View Details

Keywords: Debates; Management Practices and Processes; Trust; Adoption; Theory; United States

August 2001 (Revised September 2005)
Case

eBay (A): The Customer Marketplace

By: Frances X. Frei and Hanna Rodriguez-Farrar

eBay, the popular Internet-based consumer-to-consumer marketplace, has recently become attractive to corporate customers. According to a vocal subset of eBay customers, the company has lost its way and is set to forsake its traditional business. Told from the... View Details

Keywords: Customers; Multi-Sided Platforms; Problems and Challenges; Opportunities; Trust; Internet; Web Services Industry

In addition to continuing Goldman, Sachs’ success in the underwriting business, Walter Sachs expanded the company’s other business areas, his most notable venture being the creation of the investment trust arm, the Goldman, Sachs Trading... View Details

Keywords: Finance

01 Jun 2016
News

Feedback

—Don Wiviott (MBA 1984) via alumni.hbs.edu Trust as a Tenet Re: Pamela Meyer (MBA 1986) I am convinced that trust is the grease that makes business work. We have to trust that... View Details

01 Dec 2002
News

Alumni Bookshelf

The Trusted Leader by Robert M. Galford (MBA '76) and Anne Seibold Drapeau (Free Press) In their new book, The Trusted Leader: Bringing Out the Best in Your People and Your Company, authors Galford and... View Details

26 Oct 1998
Lecture

Building Organizational Integrity: The Role of Leadership." Speaker. "Annual Congress of the International Federation of Stock Exchanges

By: Lynn S. Paine

Keywords: Trust; Leadership; Organizations

August 1989
Article

Price, Authority, and Trust: From Ideal Types to Plural Forms

By: Robert G. Eccles Jr.

Keywords: Price; Trust

14 Jan 2022
Blog Post

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

Many employees are seeking a permanent change to their schedules and companies are adapting. A recent McKinsey survey found that 90 percent of companies are willing to accommodate them with plans for hybrid workplaces. "YOU HAVE TO TRUST... View Details

Keywords: All Industries

01 Jun 2007
News

Alumni Books

right assistance), “Rebuild heroic stature” (spread the true nature of the adversity), “Prove your mettle” (regain trust and credibility), and “Rediscover the heroic mission” (clear the past and chart the future). What Made Jack Welch... View Details

Keywords: Publishing Industries (except Internet); Information

Web

Commencement 2011 Address | About

will make a difference in the world, you will need to do more. You will need to earn the confidence of others. That is the true mark of a leader: someone who inspires others, brings out the best in others, and enjoys the trust and... View Details

May 2012
Article

Correlation in the Multiplayer Electronic Mail Game

By: Peter A. Coles and Ran Shorrer

In variants of the Electronic Mail Game (Rubinstein, 1989) where two or more players communicate via multiple channels, the multiple channels can facilitate collective action via redundancy, the sending of the same message along multiple paths or else repeatedly along... View Details

Keywords: Electronic Mail Game; Stag Hunt; Coordination; Signaling; Networks; Behavior; Communication; Trust; Game Theory

Read Now

July 1997 (Revised October 2002)
Case

Khalil Abdo Group

Three brothers inherit a business in Egypt; the complications begin as each gets married, has a family, and becomes torn among different family interests. Now the third generation is appearing. View Details

Keywords: Family Business; Trust; Family and Family Relationships; Egypt

December 2003 (Revised April 2004)
Case

Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament

By: Ashish Nanda

Sherif Mityas, recently promoted as project manager at A.T. Kearney, faced a client service challenge in his very first project experience. Mityas had been working closely for six weeks with the management team of the U.S. subsidiary of a Japan-headquartered consumer... View Details

Keywords: Management; Conflict of Interests; Business Subsidiaries; Trust; Consumer Products Industry; Japan; United States

09 Apr 2024
News

To Serve and Protect the Markets

Every day, in her role as the director of the Atlanta Regional Office of the Securities and Exchange Commission (SEC), Nekia Hackworth Jones (MBA 2004) stands in the breach between the $100 trillion in securities traded on U.S. equity markets and the bad actors who... View Details

Keywords: Margie Kelley

January 26, 2016
Article

Hiding Personal Information Reveals the Worst

By: Leslie K. John, Kate Barasz and Michael I. Norton

Seven experiments explore people's decisions to share or withhold personal information and the wisdom of such decisions. When people choose not to reveal information—to be "hiders"—they are judged negatively by others (experiment 1). These negative judgments emerge... View Details

Keywords: Disclosure; Transparency; Policy-making; Privacy; Information; Corporate Disclosure; Decision Choices and Conditions; Trust