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- All HBS Web
(1,898)
- News (365)
- Research (1,218)
- Events (18)
- Multimedia (4)
- Faculty Publications (610)
- Web
The Strategic Case for Diversity in Digital Transformation - Blog: RGE Report
breakthroughs. Yet diversity must be meaningfully integrated into how innovation happens. IBM’s work on building fairer AI shows how inclusive design principles can uncover ethical blind spots early. Their AI ethics board and toolkits,... View Details
- 01 Dec 2006
- News
Green as Gold
though, and you’ll find that Hamilton has been renewed by a marriage of technology and environmental sustainability. “Basically, the only thing we kept was the building’s exterior shell,” says Jason Carlson, project manager for contractor William A. Berry & Son. “We... View Details
- 01 Sep 2005
- News
Ideas: Books
improve the level of critical and divergent thinking before decisions are made while simultaneously building consensus to help implement those decisions. Actual situations examined include tragedy atop Mt. Everest and the space shuttle disaster. Levers of Organization... View Details
- Web
Digital Operations - Course Catalog
Career Focus: Designed for students aspiring to leadership roles at the intersection of technology and operations, the course is relevant for careers in operations, consulting, product management, entrepreneurship, and venture capital.... View Details
- 26 Mar 2013
- First Look
First Look: March 26
individuals within the organization. Using unique data on lending decisions made by employees in a highly decentralized financial services organization, we show that a monitoring system that captures soft information for vertical... View Details
Keywords: Sean Silverthorne
- 10 May 2011
- First Look
First Look: May 10
more than five years, the global shipping (maritime) industry experienced a dramatic crash in late 2008 as the global financial system froze and the global economy slid into recession. Ship charter rates (revenue) fell by as much as 90%... View Details
Keywords: Sean Silverthorne
- 01 Apr 1998
- News
New Releases
improvement will they be able to take full advantage of the cost management potential of their new systems." Presenting a blueprint for the design of systems that promote both learning and better... View Details
- Web
Launch Lab/Capstone 1 - Course Catalog
product/service venture, and thereby to demonstrate mastery with respect to three fundamental areas of knowledge: Design Knowledge: The use of human-centered (and other) design methods to understand users,... View Details
- Web
Grace Kim | MBA
finish, starting from the initial research and design stages, prototyping, prototyping, and prototyping again, until we reached a final stage where our device met our specifications in the most efficient possible way. This project enabled... View Details
- 01 Oct 2021
- Blog Post
Alumni Spotlight: Career Advice from Alums Working in Climate
change, stick to your guns and seek out companies and opportunities where you can play a role in protecting the planet. Food and agriculture - which drives nearly a third of greenhouse gas emissions - is a great place to start. Our global food View Details
Keywords: Energy / Cleantech
- 10 Apr 2025
- Blog Post
IFC India 2025: SELCO - Decentralized Renewable Energy to Develop While Decarbonizing
Professor Vikram Gandhi’s Immersive Field Course (IFC) “Development while Decarbonizing: India’s Path to Net-Zero" delved into the critical aspect of decarbonization and sustainability goals amid India's rapid development. The course presented an opportunity for... View Details
- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
Do you sometimes get the feeling that Internet portals, search pages, social networks, e-commerce, and other Web sites are not necessarily designed in order to maximize user convenience and benefits? We do, too. Why—you might ask? For a... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
upgrades, and better rooms are also offered by hotels. Casinos designate their guests as silver, gold, and platinum members, rewarding frequent visits with an increasing level of attention and free services available in each class of... View Details
- 22 Feb 2010
- Research & Ideas
Manager Visibility No Guarantee of Fixing Problems
communicated to workers what actions had been taken. The 20 hospitals identified 1,732 safety-related problems in areas such as facility design and maintenance, equipment and supplies, communication, staffing, and medication issues. On... View Details
- 01 Mar 2008
- News
Innovation, Inc.
success. “For the longest time, creativity was considered the work of a genius operating on her own. The cult of the designer held sway, with little attention being paid to the system that supports the... View Details
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details
- 18 Nov 2021
- Op-Ed
5 Principles for Scaling Change from IBM’s High School Innovation
scale, and you expect it to be sustainable, you've got to think about what the barriers are and build [from there], eliminating the barriers within the design of what you're doing. For example, there was a suggestion by the school View Details
Keywords: by Kristen Senz
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
organized systems for improvement. Traditional structures and cultures within AHCs, although well suited to the tripartite missions of teaching, research, and clinical care, are not easily adaptable to the tasks of measuring, reporting,... View Details
Keywords: Martha Lagace
- 11 Nov 2014
- First Look
First Look: November 11
Sustainable Evaluation System Strategy By: Eccles, Robert G., and Peijun Duan Abstract—China's sustainable development faces three challenges: first, the follow-up momentum of sustainable economic growth and economic transformation is... View Details
Keywords: Sean Silverthorne
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
Research focus Michelle: Ryan and I are both interested in deeply understanding what happens when customers interact with an organization’s operating system. Insights about customer behavior can influence a company to operate differently and the way companies View Details