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- 08 Jul 2014
- First Look
First Look: July 8
way. Publisher's link: http://www.amacombooks.org/book.cfm?isbn=9780814434093 Forthcoming Journal of Public Economics No Margin, No Mission? A Field Experiment on Incentives for Public Services Delivery. By: Ashraf, Nava, Oriana Bandiera,... View Details
Keywords: Carmen Nobel
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
in the power space, where corporates like Heineken or the Garden City Mall in Nairobi will pay the fully loaded cost of electricity to firms like Symbion Power or CrossBoundary Energy. These power producers provide direct services to... View Details
- May 16, 2016
- Article
Food Safety Economics: The Cost of a Sick Customer
By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.
Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Mexico; North America; United States; Canada
Gerdeman, Dina, and John A. Quelch. "Food Safety Economics: The Cost of a Sick Customer." Harvard Business School Working Knowledge (May 16, 2016).
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
company will have trouble coming up with an equally compelling message to drive sales of a service that allows you to pay at the retail counter with a swipe of an iPhone. "What does it do for me as a consumer?" asks Associate... View Details
- 18 Mar 2008
- First Look
First Look: March 18, 2008
this time. Toward a Theory of Behavioral Operations Authors:Francesca Gino and Gary P. Pisano Publication:Manufacturing and Service Operations Management (forthcoming) Abstract Human beings are critical to the functioning of the vast... View Details
Keywords: Martha Lagace
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
clear-cut business strategy for its research laboratory, and, in turn, many of PARC's technologies did not fit into Xerox's strategic objectives. For instance, the Alto's ability to adapt to large customers' computer systems was... View Details
Keywords: by Paul Gompers & Josh Lerner
- 30 Jul 2013
- First Look
First Look: July 30
listed company and the largest telecom provider in New Zealand, was being divided into two publicly traded companies, Chorus, a telecom infrastructure company, and new Telecom, a telecom retail services provider. In connection with this... View Details
Keywords: Anna Secino
- 16 Sep 2014
- Research & Ideas
Has Apple Reinvented the Watch?
strategy would be a very risky move Ryan Raffaelli: We often define radical innovations as "competency-destroying," meaning that they render all related products and services in the same market category obsolete. While the Apple Watch is... View Details
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
ensuring that all your direct reports are competent to do their roles and that you use a superb system of delegation, so that you're not over-managing subordinates. Required: Leaders Who Inspire Next, the role of middle management... View Details
Keywords: by Bill George
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
rating systems have emerged to reward good service and integrity. Plan Several Moves Ahead Bob Kraft owns the New England Patriots, one of the most successful franchises in professional sports. Notably, he... View Details
Keywords: by Michael Wheeler
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
reduce the total dollar volume of contracts with accused firms; however, they substitute approximately 14% of the harder-to-monitor cost-plus contracts for fixed-price contracts. This effect is concentrated in the procurement of services... View Details
Keywords: Sean Silverthorne
- 21 Mar 2017
- First Look
First Look at New Research, March 21
in sequence, map onto how very young children play. These components are (1) focusing on substitutes and borrowing selectively from peers, (2) testing assumptions about profit logics before committing to one, and (3) pausing with a loosely connected activity View Details
Keywords: Sean Silverthorne
- 03 May 2016
- First Look
First Look, May 3, 2016
take the lead in the introduction of a new order of things." That's what this book is about—innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Amy C. Edmondson and Susan Salter Reynolds explore... View Details
Keywords: Sean Silverthorne
- 29 Oct 2014
- Research & Ideas
Inventing Products is Less Valuable Than Inventing Ideas
by contrast, has been very careful about monetizing its site only gradually over time through the collection of customer data—all the while developing the idea by layering on new services such as messaging, photo sharing, and location... View Details
- 01 May 2007
- First Look
First Look: May 1, 2007
rates for loans in the banking system would decline to single digits. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=307107 Multifactor Models Harvard Business School Exercise 207-056 Students evaluate... View Details
Keywords: Sean Silverthorne
- 03 Feb 2009
- First Look
First Look: February 3, 2009
endowments would not necessarily result in similar returns. The Empirical Impact of Intellectual Property Rights on Innovation: Puzzles and Clues Author: Josh Lerner Publication: American Economic Review Papers and Proceedings (forthcoming) Abstract Economists have... View Details
Keywords: Martha Lagace
- 17 Nov 2015
- First Look
November 17, 2015
evolving structure of corporate debt markets—and given rise to new questions about the private and social costs and benefits of leverage and, in particular, the role of leverage in affecting the likelihood and extent of systemic financial... View Details
Keywords: Sean Silverthorne
- 03 Mar 2008
- First Look
First Look: March 4, 2008
because their market power allows them to charge higher service fees than domestic banks. Download the paper: http://www.hbs.edu/research/pdf/05-025.pdf Cases & Course MaterialsThe Armstrong Investigation Harvard Business School... View Details
Keywords: Martha Lagace
- 15 Jul 2008
- First Look
First Look: July 15, 2008
external solvers through innovation contests, has to decide if it will enable collaboration in its community. Case covers the basics of a distributed innovation system works and the advantages of having external R&D. Links how... View Details
Keywords: Martha Lagace
- 15 Apr 2008
- First Look
First Look: April 15, 2008
and Efficiency of Hospital Work Systems Authors:Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes, and Alyson Falwell Publication:Health Services Research (forthcoming) Abstract To link safety-related... View Details
Keywords: Martha Lagace