Publications

29 Jan 2013
First Look

First Look: Jan. 29

Modularity in Software Ecosystems: How SugarCRM's IP and Business Model Shape Its Product Architecture Authors:Watl, Josef, Joachim Henkel, and Carliss Y. Baldwin Publication:Software Business: Proceedings of the Third International... View Details

Keywords: Sean Silverthorne

January 2022 (Revised August 2022)
Case

Hello Heart: The Next Generation of Chronic Disease Management Apps

By: Ariel D. Stern and Danielle Golan

Hello Heart, a hypertension management app debated whether to go deep and cover other heart conditions, or to expand its solution to other chronic conditions. View Details

09 Jan 2006
Research & Ideas

What Really Drives Your Strategy?

strategy (and some consultants who advise on strategy) is that they assume that once you design strategy it gets executed. They don't look inside the process and realize that it's much more complicated. Bower: It's almost as if they think strategy is like a View Details

Keywords: by Martha Lagace

01 Sep 2011
News

The City Solution

and entrepreneurial skills, Mayor Bloomberg, like his counterparts in other cities, has drawn up a plan to make his city greener. With his PlaNYC, supported by extensive tracking software designed to ensure and monitor efficiencies,... View Details

Keywords: Garry Emmons; Administration of Environmental Quality Programs; Government; Electric Power Generation, Transmission, Distribution; Utilities

10 Sep 2007
Research & Ideas

High Note: Managing the Medici String Quartet

Robertson working for you as your key software developer, drug researcher, or designer, he would be a handful, to say the least. There are key people in these kinds of businesses, and they are what they are. One of the managing partners... View Details

Keywords: by Martha Lagace; Music

01 Dec 2013
News

Curing Health Care

back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage... View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services

October 2018
Case

American Family Insurance and the Artificial Intelligence Opportunity

By: Rajiv Lal and Scott Johnson

13 Feb 2018
First Look

New Research and Ideas, February 13, 2018

and industrial designs used by firms to protect their IP globally. We then show that IP protection remains fragmented, the quality of IP applications might be questionable, and the development of a comprehensive IP footprint worldwide is... View Details

Keywords: Sean Silverthorne

01 Sep 2007
News

Riding It Out

of at least 51 people in Panama after they ingested medicine made with diethylene glycol, an industrial chemical similar to antifreeze that a Chinese company used as a substitute for pharmaceutical-grade syrup. In June, officials at the... View Details

Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade

January 2024 (Revised June 2024)
Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg

In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

2018 Boston: Harvard Business Review Press Driving Digital Strategy: A Guide to Reimagining Your Business By: Gupta, Sunil Abstract—Disruption and transformation get a lot of hype and for good reason. Digital technologies have disrupted entire View Details

Keywords: Dina Gerdeman

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

two criteria. The company had to have performed in the top half of its industry for a decade before the inception of the study, and we had to have evidence that these leaders had created a high commitment culture. We decided about the... View Details

Keywords: by Martha Lagace

28 May 2019
News

Alumni and Faculty Books for June 2019

conversation. A former senior software executive, Novello is the founder of MutualRescue.Org, a national media initiative that highlights the connection between people and pets in order to inspire and support life-saving rescue efforts.... View Details

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

loss struggling to keep up. Shari Eberts (MBA 1995) is helping by urging industry players to provide free automatic captions on their platforms. In April she launched a petition to that end with some 50,000 signatures to date; in... View Details

01 Mar 2018
News

Making Sense of the Modern Startup

to get a handle on why getting financing through software-industry guru Ben Rosen (Lotus) led to a different and more effective execution than getting end-of-tax-year money from Chicago-based commodity brokers (Ovation). He also wrote notes providing deep View Details

Keywords: Jeffrey L. Cruikshank (PMD 51, 1986)

01 Jun 2007
News

Mission Possible

experience never left Chertavian, who wrote his HBS application essay about starting a school to close what he saw as an “opportunity divide.” After HBS, Chertavian set that goal aside to cofound a successful software firm in England. By... View Details

Keywords: Roger Thompson; Margie Kelley; Business Schools & Computer & Management Training; Educational Services; Social Assistance; Health, Social Assistance

22 Feb 2022
News

March 2022 Alumni and Faculty Books

anecdotes illuminate technical concepts. A natural teacher, King emphasizes that complex software is unnecessary for success in this field. Readers will find real-life examples that help put statistical concepts into an understandable... View Details

15 Dec 2015
News

The Year in Ideas 2015

R&D-intensive fields are likely to correctly predict the success of the firm, but that the same is not true in non-R&D-intensive sectors. Why? Perhaps because success in sectors like consumer software relies less heavily on the initial... View Details

Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White

September 2019 (Revised February 2020)
Teaching Note

Fishbowl: Scaling Up

By: Leslie K. John

Email mking@hbs.edu for a courtesy copy.

Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details