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  • April 2006
  • Background Note

Designing Sustainable Service Models

By: Frances X. Frei
Taught as the second module in a Harvard Business School course on Managing Service Operations. Addresses the challenge of designing service models that effectively incorporate a customer operating role, as well as how to align operations to deliver value to both the... View Details
Keywords: Business Model; Customers; Design; Managerial Roles; Consumer Behavior; Service Operations; Power and Influence; Value
Related
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

million. “You have to be more proactive and control the acquisition process, which word-of-mouth does not allow for.” That’s where digital marketing can help, allowing companies to target specific customers through search ads or social... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 24 Jan 2013
  • Working Paper Summaries

Punctuated Generosity: How Mega-events and Natural Disasters Affect Corporate Philanthropy in US Communities

Keywords: by András Tilcsik & Christopher Marquis
  • July–August 2013
  • Article

The Costs of Racial 'Color Blindness'

By: Michael I. Norton and Evan P. Apfelbaum
The article looks at research on people's attitudes and behaviors with respect to noticing and referring to a person's race. It explains the 2013 study, in which participants played a "Guess Who?" style game of asking yes-or-no questions about a group of faces... View Details
Keywords: Prejudice and Bias; Behavior; Race; Attitudes
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  • Web

Negotiation, Organizations & Markets - Faculty & Research

the fact that companies have not effectively quantified and tracked the cost stress poses to integral business outcomes. Companies can take charge of the avoidable costs of stress by surveying their workforce and mapping the stress they... View Details
  • Web

Impact Investments

return profiles are realistic? How are impact investments structured to maximize efficacy and how can the dual goals of building both financial and social value through investments most effectively be... View Details
  • 27 Sep 2011
  • First Look

First Look: September 27

and provocative, this book is an essential resource for all teams seeking to strengthen their innovative prowess. Publisher's link: http://hbr.org/product/the-innovator-s-dna-mastering-the-five-skills-of-d/an/14946-HBK-ENG?referral=00215&cm_mmc=email-_-news... View Details
Keywords: Sean Silverthorne
  • 19 Aug 2011
  • Working Paper Summaries

The Globalization of Corporate Environmental Disclosure: Accountability or Greenwashing?

Keywords: by Christopher Marquis & Michael W. Toffel
  • Research Summary

Managing Multiple Identities at Work

By: Lakshmi Ramarajan
Peoples’ work identities, which are often a deep source of meaning for them, may conflict with or complement cultural, familial, or personal identities they value. A central focus of Professor Ramarajan’s work is understanding, on the individual level, how these... View Details
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

Herman B., and Arnold M. Howitt Publication:Mega-Crises: Understanding the Prospects, Nature, Characteristics and the Effects of Cataclysmic Events Abstract Emergency response organizations, as we have argued in earlier writing, must deal... View Details
Keywords: Sean Silverthorne
  • 14 May 2013
  • First Look

First Look: May 14

P/E industries, which have a negative valuation change in the year after the investment. 2006 New England Journal of Medicine Leading Clinicians and Clinicians Leading By: Bohmer, Richard M.J. Abstract—More effective models of care... View Details
Keywords: Sean Silverthorne
  • 22 Jan 2013
  • First Look

First Look: Jan. 22

Additionally, wearing a heavy backpack affected participants' behavior. Specifically, it led them to be more likely to choose healthy snacks over guilt-inducing ones and boring tasks over fun ones. It also led participants to cheat less. Importantly, self-reported... View Details
Keywords: Sean Silverthorne
  • September 2018
  • Case

The Reputation of the 'World's Most Prestigious Award': The Nobel Prize

By: Stephen A. Greyser and Mats Urde
Nobel Foundation leadership is addressing a range of issues related to its key role to safeguard the reputation of the Nobel Prizes. Included are outreach to global audiences, the variety of sources of communications about the Prizes, the advent of new high-value... View Details
Keywords: Nobel Prize; Reputation; Brands and Branding; Management
Related
  • March 2008 (Revised April 2009)
  • Case

The Xiamen PX Project: The Rule of Contract or Citizens in China Today

This case examines the effect of environmental activism on China's investment climate, focusing on the petrochemical sector. It shows how tensions between a country's national economic development goals and political constraints make for a more unpredictable investment... View Details
Keywords: Developing Countries and Economies; Investment; Governing Rules, Regulations, and Reforms; Business and Government Relations; Environmental Sustainability; Conflict and Resolution; China
Related
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

preemption of national banks in 2004 from local laws against predatory lending to gauge the effect of the supply of credit on the real economy. Specifically, we exploit the heterogeneity in the market share of national banks across... View Details
Keywords: Sean Silverthorne
  • 01 May 2007
  • First Look

First Look: May 1, 2007

ensure the Games will have a lasting positive impact on the city and on Canada. However, a recent event reveals that significant social tensions could negatively effect the event and Vancouver's image across... View Details
Keywords: Sean Silverthorne
  • Web

Podcast - Business & Environment

build climate resilience. Jacqueline shares insights from two decades of investing in poverty alleviation that includes climate resilience and adaptation social enterprises engaging in agriculture and off-grid solar. She explains how... View Details
  • 02 Jun 2022
  • Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

graduated. “Here’s the good news: They got everything they wanted,” Brooks said. “Here’s the bad news: They wanted the wrong thing. The result is that they’re not as happy as they could be. We need to teach a class on happiness,” Brooks concluded. A View Details
Keywords: by Dan Morrell
  • 20 May 2008
  • First Look

First Look: May 20, 2008

domestic partners. In order to illuminate the interplay between these two levels, we review literature from two separate bodies of literature. Research in psychology and organizational behavior on candidate-employer negotiations sheds light on the View Details
Keywords: Martha Lagace
  • 04 Sep 2001
  • Research & Ideas

Is Government Just Stupid? How Bad Decisions Are Made

In "You Can't Enlarge the Pie," the authors argue that barriers to effective government decision making result in poor decisions about critical issues like the environment, organ transplants, and energy policy. Why? Because... View Details
Keywords: by Max H. Bazerman, Jonathan Baron & Katherine Shonk