Service Quality - Publications - Faculty & Research

03 Mar 2020
News

Can This Man Change the American Diet?

make the font, where to put the prices on the menu, and what level of descriptions we should have, whether we should have pictures on the menu or not, we’ve experimented with other aspects of the service model, how we should make the... View Details

Keywords: Agriculture

26 Nov 2013
First Look

First Look: November 26

http://www.ajmc.com/publications/issue/2013/2013-1-vol19-n9/Testimonials-Do-Not-Convert-Patients-From-Brand-to-Generic-Medication August 2013 Health Affairs Lessons from England's Health Care Workforce Redesign: No Quick Fixes By: Bohmer, Richard, and Candance Imison... View Details

Keywords: Sean Silverthorne

27 Aug 2013
First Look

First Look: August 27

quality of the product, but also by the incentives of the media outlet providing the review. For example, a media outlet may have the incentive to provide favorable coverage to certain authors or to slant reviews toward the horizontal... View Details

Keywords: Sean Silverthorne

Web

Print View - Course Catalog

Coca-Cola CMO Sergio Zyman’s perspective on “renovation”—keeping an offering’s essence intact while re-energizing it for greater impact—we will ask ourselves how to: Assess the quality of an innovation. Develop a framework to assess... View Details

15 Sep 2009
First Look

First Look: September 15

characteristics and director networks are also associated with deal generation. We find that a company that has a director who has had LBO experience through prior board service is approximately 40% more likely to receive a private equity... View Details

Keywords: Martha Lagace

Web

Faculty & Advisors | MBA

University College of London; MBA’17, Harvard University Dan Nevius is a Co-Founder and COO of Analytical Space, a Boston-based startup building a network of small satellites that use optical communication to provide a data relay service... View Details

18 Aug 2021
News

Alumni on the Black Lives Matter Movement

the elements of our Credo focused on creating a community unified in its mission to improve quality of life.” The release goes on to note that Edwards has partnered with firms that have expertise in using capital to benefit underserved... View Details

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