Quality Management - Publications - Faculty & Research

01 Sep 2011
News

Water for Life

development, we strongly believe that the delivery of water and sanitation services to the city of Manila significantly affects the quality of life of the public, especially those in marginalized communities. This opportunity to have a... View Details

Keywords: Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

04 Jun 2015
Blog Post

Why Career Switchers Make a Great Hire

as you note the qualities and skills you see for successful candidates. Really "welcoming" them says more than saying that the organization is "open to" them. 2) Talk to them - Ask then why they are interested in... View Details

Keywords: All Industries

June 2010
Teaching Note

Cincinnati Children's Hospital Medical Center (TN)

By: Anita L. Tucker

Teaching Note for 609109. View Details

Keywords: Quality; Performance Improvement; Management Practices and Processes; Strategy; Business Units; Science; Health Industry

Citation

Purchase

19 Sep 2012
Research & Ideas

Book Excerpt: “The Architecture of Innovation”

level. Yet the corporation's senior management and human resource professionals resisted changing the scheme, pointing out the high quality of junior hires that the firm was making. It was not until 2009... View Details

Keywords: by Josh Lerner; Financial Services

01 Jun 2023
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the headquarters of the NAVSEA Warfare Centers as their capital improvement program (CIP) manager in 2016, he was charged with leading divisional managers at each of the NAVSEA WC’s 10 subsidiaries. He also was responsible for... View Details

Keywords: Maureen Harmon

26 Jan 2017
News

Turning Millennials into Leaders

‘how do we connect with millennials?’ There’s this great divide between management and millennials, and [understanding] what do millennials want, and how do they want to train, or how do we develop them as leaders. With ADDO, when we talk... View Details

24 May 2011
First Look

First Look: May 24

long-term impact on the practice and thinking in this field will reach its full potential. From Counting Risk to Making Risk Count: Boundary-Work in Risk Management Author:Anette Mikes Publication:Accounting, Organizations and Society... View Details

Keywords: Sean Silverthorne

05 Aug 2002
Research & Ideas

Are Consumers the Cure for Broken Health Insurance?

fret about the quality of the care they receive, the burden of out-of-pocket expenses, and gaps in coverage for long-term care, prescriptions, and catastrophic illnesses. For business, health care has become a lose-lose proposition: You... View Details

Keywords: by Regina E. Herzlinger

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

company ravaged by a massive fire. "They were very upset," says Sucher, the MBA Class of 1966 Professor of Management Practice and Joseph L. Rice, III Faculty Fellow at HBS. "What upset them was how cavalier they thought... View Details

Keywords: by Carmen Nobel; Manufacturing

28 Jan 2013
Research & Ideas

Helping Yelp Create More Accurate Reviews

elite reviewer more likely to post a positive review, too—or a negative one. Of course, some reviewers care more about their reputation on Yelp than others; while others may prefer to never deviate from their prior reviews. How product View Details

Keywords: by Kim Girard; Food & Beverage

01 Mar 2010
News

Sole Mates

siblings, get to work every day on time, work toward a degree at night (paying their own tuition), and manage to save enough to slowly build a house. While generally excited by democracy, Liberians are understandably impatient for roads... View Details

Keywords: Garry Emmons; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs

01 Sep 2014
News

Making a Statement

Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies committed to innovation, you can improve the View Details

01 Apr 2001
News

William Fung: E-Commerce and Efficiency

Ask fund managers covering the Hong Kong market about smart technology plays in these days of crashing dot-coms and you’re likely to hear one company name repeated often. Li & Fung has become the firm to watch for post-frenzy investors.... View Details

Keywords: Alejandro Reyes; Clothing and Clothing Accessories Stores; Retail Trade

01 Sep 2010
News

RX for Change

Emory Healthcare sent a team of managers and clinicians to the Managing Healthcare Delivery program. From left, Dane Peterson, Dallis Howard-Crow, Bryce Gartland, and Susan Grant at Emory University’s School... View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

January 1999 (Revised February 2000)
Case

GE...We bring good things to life. (A)

By: James L. Heskett

Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years. View Details

Keywords: Change Management; Leadership Style; Six Sigma; Quality; Organizational Change and Adaptation

Citation

Educators

Purchase

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

Press in 2000. Reinhardt evaluated current trends and tensions for managers, and outlined tactics that managers use to try to reconcile what at face value seem competing objectives: how to maximize shareholder value while at the same time... View Details

Keywords: by Martha Lagace

Vaughn L. Beals, Jr.

Beals and fellow AMF executives orchestrated a leveraged buyout of Harley-Davidson in 1981 when it was on the brink of collapse. Through the adoption of quality management approaches and prudent investments,... View Details

Keywords: Automotive & Aerospace

Career Coach

Philippe Taieb

internationally. He was a consultant at Braxton Associates, a strategy consulting firm, in London and Paris and then led business units for Swiss company SGS, the world leader in certification and quality control, in Senegal, Haiti and... View Details

Keywords: Consulting; Consumer Products; Education; Emerging Markets; Entrepreneurship; Government; Health Care; Manufacturing; Social Enterprise; Sports; Clean Technology; Energy

01 Mar 2004
News

Leadership Project Codifies Elusive Traits

have an impact on business managers on an everyday basis. In essence, we want to bridge the gap between theory and practice,” says Mayo. Mayo, who spearheaded the legacy project along with HBS professor Nitin Nohria, notes that the... View Details

Keywords: Educational Support Services; Educational Services

20 Nov 2007
First Look

First Look: November 20, 2007

ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets... View Details

Keywords: Martha Lagace

Publications