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- All HBS Web
(2,520)
- People (1)
- News (426)
- Research (1,739)
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- Multimedia (8)
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- 27 Apr 2009
- Research & Ideas
Building Businesses in Turbulent Times
Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal, says Harvard Business... View Details
Keywords: by Staff
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20 percent, and mobile phone... View Details
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
One year after the implementation of the new system, TDABC analysis demonstrated cost savings of 19% and a 10-minute decrease in provider data-entry time. Any EHR system that allows the patient to input data... View Details
Keywords: Dina Gerdeman
- 01 Mar 2017
- Research & Ideas
A Good Thing Happens When Doctors Start Talking to Their Patients
difficulty is that doctors and hospitals usually do not bear the eventual downstream costs of shorter visits. “Because of the fragmented way we deliver and pay for care, no single provider internalizes the... View Details
- 02 Oct 2012
- First Look
First Look: October 2
strategies leads to better access to finance. We hypothesize that better access to finance can be attributed to a) reduced agency costs due to enhanced stakeholder engagement and b) reduced informational asymmetry due to increased... View Details
Keywords: Sean Silverthorne
- 04 Apr 2018
- Op-Ed
Op-Ed: Why Private Investors Must Fund 'New Nuclear' Power Right Now
Drbouz In June 2016, I gave a TED Talk called We Need Nuclear Power to Solve Climate Change. The talk discussed the world’s realistic options for reducing fossil CO2 emissions soon enough to contain climate change’s more severe effects. To my surprise, that talk has... View Details
- 05 Jun 2012
- First Look
First Look: June 5
ability of a firm to transfer its capabilities across markets: no learning, local learning, and global learning. Three equilibrium strategies arise: accommodate, marginalize, and collocate. We identify how these strategies emerge depending on the tradeoff between the... View Details
Keywords: Sean Silverthorne
- 07 Nov 2005
- What Do You Think?
Is Less Becoming More?
what they want and when they don't. . . . In the case of a new cell phone, I don't know what I want. . . . Here's where companies make the mistake of competing on technical features for short-term gains instead of providing customers with... View Details
- 10 May 2011
- First Look
First Look: May 10
pre-selection by a menu setter. We develop a model to study the relation between the ability of the menu setter and the size and quality of the menu. We show that when the cost of increasing the size of the menu is sufficiently small, a... View Details
Keywords: Sean Silverthorne
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
indirect actions” The flip side of Walmart's policy of providing everyday low prices to its customers is its goal of securing everyday low costs for Walmart. The guideline given to Walmart buyers is to... View Details
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
commoditized. As consumers, we see this in the ever-decreasing retail selling price of flat panel TVs. The screen sizes get bigger, the resolution moves from HD to Ultra HD to 4K, and the prices keep dropping. This happens in spite of the fact that it View Details
- 20 Feb 2013
- Research & Ideas
Big Deal: Reflections on the Megamerger of American and US Airways
bargaining agreements with organized labor. Thus, while in bankruptcy, American was able to negotiate new labor agreements with its three largest unions, generating what some expect will be hundreds of millions of dollars in additional annual View Details
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
and skills that the American economy needs.” (Higgins) “ provided it is spent on the areas where there is the greatest performance gap ” (Lewisman). Samuel Reich added that, “ it should (be) limited (to) schools where standard tests... View Details
- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
where you stand. You also need to prevent competitors from imitating your methods. A second strategy is to up the ante on a competitive level within your industry by raising your own costs in order to View Details
Keywords: by Martha Lagace
- 25 Oct 2016
- First Look
October 25, 2016
companies committed to making positive contributions to health and wellness. Focusing on four interconnected areas of corporate impact, it not only discusses the business imperative of promoting a healthier society and improved living conditions worldwide, but also... View Details
Keywords: Sean Silverthorne
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
to providing automatic inventory-replenishment services and improving customer service. It therefore becomes imperative that companies not only manage markets and segments, but also learn how to manage relationships with their individual... View Details
Keywords: by Peter K. Jacobs
- 03 Sep 2009
- What Do You Think?
Are Retention Bonuses Worth the Investment?
if an employer provides some special training/skill to an employee that increases his market value substantially ." Naseem Khan suggested that " a retention bonus may be doled out in lieu of base pay increases." Steve... View Details
Keywords: by Jim Heskett
- 21 Jan 2009
- First Look
First Look: January 21, 2009
that result in a failure to notice ethical erosion when it occurs slowly. Broadly, our studies provide evidence as to when and why people overlook cheating by others and examine the conditions under which the slippery slope effect occurs.... View Details
Keywords: Martha Lagace
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
for the number and cost of the services they provide rather than by the value of those services in helping patients. In short, medical professionals make money when their patients become sick. Here's one... View Details