Professor Michael Norton - Publications - Faculty & Research

Web

Courses - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Courses In 2002, the Microeconomics of Competitiveness (MOC) course was created by Professor Michael... View Details

30 Mar 2009
Research & Ideas

Professional Networks in China and America

and the United States differ is to examine how managers from these two countries trust members of their network, an endeavor that Chua has undertaken with Columbia Business School professors Michael W.... View Details

Keywords: by Sean Silverthorne

September 2011
Article

The Labor Illusion: How Operational Transparency Increases Perceived Value

By: Ryan W. Buell and Michael I. Norton

A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when... View Details

Keywords: Internet and the Web; Perception; Valuation; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction; Service Industry

14 Oct 2014
News

The Unanticipated Risks of Maximizing Shareholder Value

5 Nov 2013
Other Presentation

The New Competitive Advantage: Creating Shared Value

By: Michael E. Porter

This presentation draws on ideas from Professor Porter's articles and books, in particular, The Competitive Advantage of Nations (The Free Press, 1990), "Building the Microeconomic Foundations of Competitiveness," in The Global Competitiveness Report (World Economic... View Details

Keywords: Society; Brazil

Citation

Read Now

Web

MOC Affiliate Network - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Microeconomics of Competitiveness In 2002, the Microeconomics of Competitiveness (MOC) course was created by Professor View Details

19 Jul 2024
Blog Post

Seven Lessons from the Section Experience

Michael Bervell (MBA 2024) is from Snohomish, Washington and graduated from Harvard with a BA in Philosophy and the University of Washington with a MA in communications. Prior to HBS, Michael worked as an... View Details

12 Oct 2021
Research & Ideas

What Actually Draws Sports Fans to Games? It's Not Star Athletes.

Lakhani, the Dorothy & Michael Hintze Professor of Business Administration. “A vibrant sports scene is the lifeblood of many cities.” Take the suspense out of the game and you’ll lose spectators; no... View Details

Keywords: by Rachel Layne; Sports

08 Sep 2016
News

Monitoring global supply chains

Web

Negotiation, Organizations & Markets Awards & Honors - Faculty & Research

Best-Selling Author in 2012 for I Moved Your Cheese: For Those Who Refuse to Live as Mice in Someone Else's Maze (Berrett-Koehler Publishers, 2011). 2011 Deepak Malhotra : Won the 2011 Charles M. Williams Award for Excellence in Teaching. View Details

Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

care accounting systems do not measure the costs of treating patients over their cycle of care. Most cost accounting in health care rely on charges yet, in today’s health care marketplace, cost shifting have rendered these methods inaccurate. In 2010, Harvard Business... View Details

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

yourself and your organization into innovative powerhouses. Faculty Books The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions By Michael Norton, Professor of Business... View Details

Keywords: Publishing Industries (except Internet); Information

Web

Negotiation, Organizations & Markets Curriculum - Faculty & Research

3.0 Deals Guhan Subramanian Spring 2026 Q3Q4 3.0 Deals Q2 Guhan Subramanian Fall 2025 Q2 1.5 Getting Things Done: Motivating Yourself and Others Ashley Whillans Fall 2025 Q1Q2 3.0 Negotiation Katherine Coffman , Kevin Mohan , Julian J. Zlatev , Max H. Bazerman , View Details

Web

Partners - Case Method Project

Creek High School Elk Grove, CA CA 57 of 65 Kevin Rogers Los Gatos High School Los Gatos, CA Subjects: College Prep/Honors U.S. Government, Economics, AP Psychology CA 58 of 65 Michael Sandberg St. Joseph Notre Dame High School Alameda,... View Details

15 Dec 2009
First Look

First Look: Dec. 15, 2009

asset-testing, and history-dependence, remain rare in practice. Where large gaps between theory and policy remain, the difficult question is whether policymakers need to learn more from theorists, or the other way around. Neural Mechanisms of Social Influence... View Details

Keywords: Martha Lagace

08 Sep 2020
News

In defense of Milton Friedman

01 Sep 2023
News

Made in Italy

Sustainable Production (led by professors Willy Shih and Michael Toffel) Ghana: Doing Business Across Africa (led by Senior Lecturer Hakeem Belo-Osagie) Israel: Startups and Venture Capital (led by View Details

Keywords: April White

Web

Faculty - Race, Gender & Equity

credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a... Michael I. Norton Harold M. Brierley Professor... View Details

22 Jan 2018
News

Activist chiefs fill the vacuum left by government

29 Oct 2013
First Look

First Look: October 29

http://books.simonandschuster.co.uk/Art-of-Negotiation/Michael-Wheeler/9781451690446 August 2013 Current Directions in Psychological Science Prosocial Spending and Happiness: Using Money to Benefit Others Pays Off By: Dunn, Elizabeth W., Lara B. Aknin, and View Details

Keywords: Sean Silverthorne

Publications