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  • 30 Oct 2007
  • First Look

First Look: October 30, 2007

allocation, and accountability and performance improvement systems to support an overarching strategy. This central idea provides a valuable conceptual framework for current and future school leaders. The... View Details
Keywords: Sean Silverthorne
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

implicit incentives, it may not improve all of the dimensions of performance intended to promote organizational alignment. Increasing employees’... View Details
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

missions like that, who had time for an identity crisis? Integration challenges After the initial triage phase, the FBI realized the need to improve its threat analysis function; after all, law enforcement agents were not trained to... View Details
Keywords: by Carmen Nobel
  • 13 Jun 2022
  • Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

When people feel heard, they tend to be less defensive, less anxious, and more relaxed. High-quality listening, research suggests, also increases creativity and improves work performance by boosting a... View Details
Keywords: by Pamela Reynolds
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

the scores, by taking into consideration factors that might be outside of the control of the employees or contingencies not foreseeable at the time the employee signed the contract. While subjectivity can... View Details
Keywords: by Michael Blanding; Manufacturing
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

well-grounded research on how improvements can be brought to services through some of these lean concepts." Not all lean manufacturing ideas translate from factory floor to office cubicle. For example,... View Details
Keywords: by Julia Hanna; Computer
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

What Is Mics? Minimally invasive cardiac surgery (MICS) is performed by accessing the heart through incisions made between the ribs and employing a balloon device that is threaded into the heart through a vein to serve as an internal... View Details
Keywords: by Hilah Geer
  • Web

Impact Investments

social benefits defined and measured? How are “true” impact investors differentiated from those that are just “impact washing” in order to improve their image? Can social benefits be achieved without sacrificing investment View Details
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

assembly plant could change its stamping presses from one model to another in eight minutes, compared with the eight hours GM plants spent to change over the same basic equipment. Clearly a deviation of this magnitude between its current... View Details
Keywords: by Robert S. Kaplan; Service
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

explained why question-asking led to speed-dating success. We also find that, despite the persistent and beneficial effects of asking questions, people do not anticipate that question-asking increases... View Details
Keywords: Sean Silverthorne
  • 14 Apr 2009
  • First Look

First Look: April 14, 2009

find that lean projects perform better than the non-lean projects in our sample in many, but not all, cases. Building on this result we see that the impact of the techniques on problem solving, coordination,... View Details
Keywords: Martha Lagace
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

and that this difference is associated with significant performance differentials. We propose three possible reasons for the managerial gap of founder CEO firms: a) informational problems preventing a clear... View Details
Keywords: Carmen Nobel
  • 03 Nov 2015
  • First Look

November 3, 2015

the performance effects of those choices. We find that, on average, deviations lead to slower read times. Doctors tend to deviate more with experience and when they have more variety within their queue.... View Details
Keywords: Sean Silverthorne
  • Web

Executive Education | Social Enterprise | Harvard Business School

This five-day program helps leaders from urban school systems drive improved performance by applying proven management concepts to the unique challenges of their districts.... View Details
  • February 1999
  • Case

Volant Skis

By: Steven C. Wheelwright and Matt Verlinden
Volant brought innovation to the ski equipment industry in 1989 by developing a stainless steel ski. He claimed the skis could turn more easily, could hold an edge in icy conditions, and were more stable than aluminum or fiberglass skis. The company's "soft-flex"... View Details
Keywords: Change Management; Technological Innovation; Growth and Development Strategy; Operations; Product Development; Performance Improvement; Quality; Corporate Strategy; Value Creation
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  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 29 Jul 2014
  • First Look

First Look: July 29

and performance in most organizations but require effective leadership to succeed. This note summarizes the conditions leaders can create to increase the chances of creating, managing, and participating in... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2010
  • First Look

First Look: March 2

Michael C. Jensen, and Steve Zaffron Abstract We present a positive model of integrity that, as we distinguish and define integrity, provides powerful access to increased performance for individuals, groups,... View Details
Keywords: Martha Lagace
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details
Keywords: by Ashish Nanda
  • Web

Business Strategy - Institute For Strategy And Competitiveness

com pany’s overall success depends on its ability to compete—and more than 90% of competition occurs at the business unit level. Strategic thinking must encompass two areas: the structure and health of an... View Details