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- All HBS Web
(2,203)
- People (2)
- News (153)
- Research (1,774)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,308)
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- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
often need organizational change that the retailer is reluctant to make. Implementing analytic skills might require collaboration across multiple functions. Analytics are simply not "fun" for many people. Q: How can managers... View Details
- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
"then we can more considerately say how big an organization needs to be to accomplish the ends " Srinivasan questioned whether size alone matters, pointing out that size has to be considered alongside such things as "conviction focus ability to create a... View Details
- December 2010 (Revised March 2013)
- Case
Growing Pains at Stroz Friedberg
By: David A. Garvin and Carin-Isabel Knoop
In late spring 2009, Stroz Friedberg co-presidents Edward Stroz and Eric Friedberg had to set growth targets for 2010. The leading global consulting firm they had built specialized in managing digital risk and uncovering digital evidence and had grown very rapidly.... View Details
Keywords: Business Growth and Maturation; Change Management; Transition; Growth and Development Strategy; Growth Management; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Consulting Industry
Garvin, David A., and Carin-Isabel Knoop. "Growing Pains at Stroz Friedberg." Harvard Business School Case 311-008, December 2010. (Revised March 2013.)
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
organizational culture and identify its barriers to decision making? A: Indecision can cripple an organization, and it comes in several different forms. Lou Gerstner coined the phrase "culture of... View Details
Keywords: by Martha Lagace
- November 15, 2021
- Article
What Do Black Executives Really Want?
By: Frank Cooper III and Ranjay Gulati
Recruiting and retaining Black talent is a priority for many organizations. Most are committed to and investing in diversity, equity, and inclusion (DEI). And yet, according to interviews and focus groups with Black executives working in a variety of blue-chip... View Details
Keywords: Black Executives; Selection and Staffing; Retention; Race; Organizational Culture; Change Management
Cooper, Frank, III, and Ranjay Gulati. "What Do Black Executives Really Want?" Harvard Business Review (website) (November 15, 2021).
- June 2020
- Case
Breakthroughs at Blueprint Medicines
By: Richard G. Hamermesh, Kathy Giusti and Susie L. Ma
Precision medicine company Blueprint Medicines was building a successful track record for bringing drug therapies to market 40% faster than average. The company had spent $40 million dollars and two years building a compound library that became its drug development... View Details
Keywords: Precision Medicine; Cancer; Biotechnology; Drug Development; Strategy; Expansion; Science; Genetics; Information Technology; Entrepreneurship; Organizational Culture; Management; Growth and Development; Pharmaceutical Industry; United States; Cambridge; Massachusetts
Hamermesh, Richard G., Kathy Giusti, and Susie L. Ma. "Breakthroughs at Blueprint Medicines." Harvard Business School Case 820-001, June 2020.
- July 2018
- Case
Leading Open Innovation at BT
By: Amy C. Edmondson, Jean-François Harvey and Johnathan R. Cromwell
This case focuses on the genesis and development of the open innovation unit at BT, the strategic value of the unit, and its operating model. As the business environment becomes increasingly dynamic and firms are pressured to achieve faster innovation rates, there may... View Details
Keywords: Collaboration; Open Innovation; Inter-organizational Relationships; Organizational Culture; Collaborative Innovation and Invention; Innovation and Management; Information Technology Industry; Technology Industry; United Kingdom; United States
Edmondson, Amy C., Jean-François Harvey, and Johnathan R. Cromwell. "Leading Open Innovation at BT." Harvard Business School Case 619-013, July 2018.
- 9 Nov 2021
- Interview
How to Build Psychological Safety in Your Workplace with The Fearless Organization Author, Amy C. Edmondson
By: Amy C. Edmondson and Dominic Monkhouse
If you want to be better at leading a team. If you want to know how to lead a good decision making process. Or how to engage and inspire people to bring their full self to work, don’t miss Amy Edmondson, Harvard Business School professor and author of The Fearless... View Details
Keywords: Psychological Safety; Organizational Culture; Groups and Teams; Decision Making; Motivation and Incentives
"How to Build Psychological Safety in Your Workplace with The Fearless Organization Author, Amy C. Edmondson." Episode 169. The Melting Pot (podcast), November 9, 2021.
- November 2008 (Revised December 2008)
- Case
Differences at Work: Sameer (A)
By: Sandra J. Sucher and Rachel Gordon
Sameer, an Indian Muslim, is a summer intern in a small firm. Prompted by a conflict in the Middle East, members of the organization make a number of anti-Muslim jokes. Sameer wonders whether he should surface discomfort; he otherwise enjoys the firm, and is hoping to... View Details
Keywords: Prejudice and Bias; Ethnicity; Behavior; Religion; Organizational Culture; Middle East; India
Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Sameer (A)." Harvard Business School Case 609-053, November 2008. (Revised December 2008.)
- August 2007 (Revised January 2009)
- Case
Stryker Corporation: Capital Budgeting
By: Timothy A. Luehrman
Examines some parts of Stryker Corporation's systems and procedures for approving and authorizing capital spending of many different types, including buildings, machinery, and working capital for existing businesses, as well as transactions with third parties such as... View Details
Luehrman, Timothy A. "Stryker Corporation: Capital Budgeting." Harvard Business School Case 208-046, August 2007. (Revised January 2009.)
- November 1987 (Revised June 1988)
- Case
ServiceMaster Industries, Inc.
By: James L. Heskett
The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details
Heskett, James L. "ServiceMaster Industries, Inc." Harvard Business School Case 388-064, November 1987. (Revised June 1988.)
- December 2012
- Course Overview Note
Entrepreneurial Management in a Turnaround Environment (EMTE) Fall 2012: Course Overview and Syllabus
Course Overview and Syllabus in the Fall Term 2012 for the Entrepreneurial Management in a Turnaround Environment (EMTE) course. View Details
Keywords: Entrepreneurial Management; Entrepreneurs; Entrepreneurship; Turnarounds; Bankruptcy Reorganization; Bankruptcy; Small ＆ Medium-sized Enterprises; Careers; Entrepreneurial Finance; Distressed Debt; Insolvency and Bankruptcy; Management Analysis, Tools, and Techniques; Management; Organizational Change and Adaptation; Organizational Culture
Sharpe, Jim. "Entrepreneurial Management in a Turnaround Environment (EMTE) Fall 2012: Course Overview and Syllabus." Harvard Business School Course Overview Note 813-127, December 2012.
- March 2004 (Revised June 2004)
- Case
Massport (A): The Aftermath of 9/11
This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details
Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts
Roberto, Michael, and Erika Ferlins. "Massport (A): The Aftermath of 9/11." Harvard Business School Case 304-081, March 2004. (Revised June 2004.)
- May 2012
- Case
Evergreen Natural Markets 2012
By: Rosabeth M. Kanter and Paul S. Myers
Evergreen Natural Markets is a successful food retailer located in the Rocky Mountain region of the U.S. Having grown through acquisition, it has a reputation for improving the companies it purchases while retaining previous management. This strategy has succeeded due... View Details
Keywords: United States; Operating Systems; Acquisitions; Strategy; Human Resource Management; Consolidations; Retail Trade; Food; Growth Management; Organizational Culture; Consolidation; Acquisition; Business Processes; Retail Industry; Food and Beverage Industry; Las Vegas; Western United States
Kanter, Rosabeth M., and Paul S. Myers. "Evergreen Natural Markets 2012." Harvard Business School Brief Case 124-450, May 2012.
- December 2001 (Revised November 2002)
- Case
John Smithers
By: Nitin Nohria and Todd Jick
Describes an ill-fated effort to institute a total quality program. Using the vantage point of one of the managers selected to be a quality instructor, the case traces the rise and fall of the quality effort during its very brief existence over the course of six... View Details
Nohria, Nitin, and Todd Jick. "John Smithers." Harvard Business School Case 402-041, December 2001. (Revised November 2002.)
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
and performing the analytics necessary to supply the talent that the "new management" will need. While exploring the substantial impact of organizational culture on performance, reported in my... View Details
Keywords: by James Heskett
- August 2017
- Article
Teaching Versus Living: Managerial Decision Making in the Gray
By: Eugene F. Soltes
Preparing students for the consequential ethical decisions that they will face in their careers is among the most difficult tasks of management education. I describe some of these challenges based on my book Why They Do It: Inside the Mind of the White-Collar... View Details
Soltes, Eugene F. "Teaching Versus Living: Managerial Decision Making in the Gray." Special Issue on Behavioral Ethics. Journal of Management Education 41, no. 4 (August 2017): 455–468.
- 2014
- Article
Notes from the Search for Deep Indicators in Services
By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Heskett, James L. "Notes from the Search for Deep Indicators in Services." Journal of Service Management 25, no. 3 (2014): 298–309.
- December 2002 (Revised February 2005)
- Case
McKinsey and Company: An Institution at a Crossroads
By: Ashish Nanda
This case tracks McKinsey's evolution from its origin in 1926 to 2002, emphasizing the institutional heritage of the firm. It closes with a description of the challenges facing the firm's leadership in 2002. View Details
Nanda, Ashish, and Kelley Elizabeth Morrell. "McKinsey and Company: An Institution at a Crossroads." Harvard Business School Case 903-080, December 2002. (Revised February 2005.)