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Show Results For
- All HBS Web
(2,234)
- People (4)
- News (626)
- Research (1,309)
- Events (7)
- Multimedia (1)
- Faculty Publications (662)
- 01 Dec 2018
- News
What I Do: Lindsey Mead (MBA 2000), Vedica Qalbani and Jessica Wu (both MBA 2007)
its competitors in the hunt for talent in the high-stakes, trilliondollar finance industry. Ratio’s focus is on search for private equity and hedge fund firms, and its founders’ strategy for winning in that specialized, competitive market... View Details
- 27 Oct 2016
- News
Pathfinder
adapt to a lower growth environment and still perform well, to improve productivity, to take on the digital challenges in their specific business and industry, and to build and strengthen their organizations.” Doing that work requires a partnership culture, Lesser... View Details
- 29 Jan 2019
- News
Seth Klarman on the Critical Value of the Long View
amounts of greed and nothing good happens—which isn’t fair and isn’t true,” Klarman told the magazine. “I’m not on Wall Street, I’m in Boston, but you’re tarred with that brush.” The article notes Klarman’s displeasure in watching investors’ increased View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
toward gunfire, where they certainly would be needed. Southwest Airlines famously provides structure to staff built on culture and an aligned operating model. In the field, staff members know what levers they can pull to respond to... View Details
Keywords: by Euvin Naidoo
- 28 Mar 2011
- Research & Ideas
Why Manufacturing Matters
that the country should focus on the brain. We also have to acknowledge our predecessors in the Technology and Operations Management Unit. For many years, people like Bob Hayes, Kim Clark, and Steven... View Details
- 01 Jun 2025
- News
Forum
anxious mind and focus on the process rather than the end result. Getting my hands dirty with clay became a grounding practice—and a long journey toward rediscovering and embracing my artistic self.” —Daniella Bertolotti (MBA 2024/C)... View Details
- 04 Nov 2019
- News
A Home for Startups
targeting entrepreneurs, freelancers, SMEs, and enterprises. We provide a fully integrated work ecosystem, comprising of flexible work spaces, amenities, business support services, and a supportive community that any growing company needs to make them more successful.... View Details
Keywords: work space
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- February 1999
- Case
Lifeline Systems, Inc. (B)
By: H. Kent Bowen and Marilyn Matis
In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details
Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Health Industry; Technology Industry; Cambridge; Boston
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (B)." Harvard Business School Case 699-038, February 1999.
- January 2011
- Case
Aardvark
By: Thomas R. Eisenmann, Alison Berkley Wagonfeld and Lauren Barley
Aardvark is an online social search service that allows users to pose questions and receive answers from other users in their extended social network. The case explores the process that Aardvark's founders used to design and develop their product based on intensive... View Details
Keywords: Business Startups; Customer Focus and Relationships; Customer Satisfaction; Entrepreneurship; Product Design; Product Development; Social and Collaborative Networks; Internet and the Web
Eisenmann, Thomas R., Alison Berkley Wagonfeld, and Lauren Barley. "Aardvark." Harvard Business School Case 811-064, January 2011.
- 01 Jun 1997
- News
New Releases
The Innovator's Dilemma by Clayton M. Christensen (Harvard Business School Press) The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail demonstrates why outstanding companies that focus on competitiveness, listen... View Details
- 16 Jun 2017
- Blog Post
What is the HBS Leadership Fellows Program?
high-level management in top-tier organizations and are able to use their MBA skills immediately to tackle projects with far-reaching, measurable outcomes. Launched in 2001, the Leadership Fellows program has placed 190 Fellows with 77 organizations, with a View Details
Keywords: Nonprofit / Government
- 12 Jul 2018
- News
In the Market for Environmental Change
Amendments to the Clean Air Act. “The Environmental Defense Fund derives its programmatic focus from markets. Markets, in their belief, can create much faster, more complete change than mandates from government agencies and others, not... View Details
- 01 Mar 2007
- News
The Plight of the Global Poor
part of the problem, is increasingly being called on to be part of the solution. How business can do this most effectively is the focus of the GPP’s research and scholarly activity. While GPP faculty note that it is too early to declare... View Details
- 01 Dec 2011
- News
Making the Case for Leadership
Issue Focus: Leadership Issue Focus Li & Fung's Global Footprint Reimagining the MBA Leaders come in all colors, ages, shapes, and sizes, with all manner of skills and temperaments, a variety and diversity seemingly matched only by the... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
- Web
Introduction - Photography Collections - Historical Collections
industrial settings ranging from automobile plants to paper mills. Researchers will find photographs relating to U.S. industry as well as business operations in Central and South America, Europe, Africa, and Asia. The collections’... View Details
- Web
Field Course: Public Markets Investing Seminar - Course Catalog
challenges, learn from each other and seek feedback across teams. Interactive guest lectures will provide focus on building skills in the investment process from data sourcing and research to risk management and View Details
- 05 Oct 2017
- Blog Post
Working as a Software Engineer in Industrial Technology
Tell us about your career prior to HBS?I like to joke that prior to HBS I went from a career in abstract to applied philosophy, with an ever increasing focus on the applied. I started out on a very academic path—focused in symbolic logic... View Details
Keywords: Technology
- 22 Jul 2021
- News
Mentoring Fashion Startups in Singapore; Rising Star Accolades for Mid-Career Women
McCarthy, an Officer Engineer on the USS Ohio, leads a department of 70 officers and sailors and is charged with the safe operations of a nuclear power plant and all pressure boundary systems on the submarine. She also serves as a mentor... View Details
Keywords: Margie Kelley
- 11 Apr 2019
- Blog Post
Kel Jackson, MBA 2019: "[My Job] Matters. I Didn't Want a Role that Would Box Me In."
being the operations guy who knows leadership. I’m a mechanical engineer so I have this background everyone doesn’t have. I would focus on the areas where my background naturally created strengths.”... View Details
Keywords: Manufacturing