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- All HBS Web
(1,399)
- People (1)
- News (137)
- Research (1,150)
- Events (4)
- Multimedia (3)
- Faculty Publications (914)
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
similar way, write the authors. "There is little dispute that we need a system that is competitive, responsive, and consumer-driven, with clear metrics of value per dollar spent." In the following excerpt, they outline three... View Details
- 24 Jan 2005
- Research & Ideas
Entrepreneurial Hospital Pioneers New Model
decided to start Narayana Hrudayalaya. It's kind of a Robin Hood hospital. When you walk in with a heart ailment, if you can pay, you pay; if you can't pay, you get treated for free. It doesn't matter what your heart ailment is. Its operating View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
number of metrics suggest that the CSE initiative produced substantial improvements in customer service. For instance, customer service scores from the firm's "Mystery Shopper" program have risen significantly since the... View Details
Keywords: by Martha Lagace
- 01 Sep 2005
- News
One-on-One with Thomas Riley
product, the pricing, your employees, or even your strategy. Your board of directors is several hundred politicians. And then there’s a huge corporate staff in Washington. As a Silicon Valley CEO, I had some metrics by which to measure... View Details
- February 2004 (Revised March 2006)
- Case
Pratt & Whitney: Engineering Standard Work
By: H. Kent Bowen and Courtney Purrington
As the engineering of state-of-the-art jet engines becomes more and more complex, Pratt & Whitney leaders face major competitive problems. Product development projects are not meeting the cost, quality, and lead-time targets. The leadership develops a design,... View Details
Keywords: Design; Engineering; Cost; Knowledge Management; Time Management; Product Launch; Standards; Product Development; Problems and Challenges; Quality; Creativity; Competitive Strategy; Manufacturing Industry
Bowen, H. Kent, and Courtney Purrington. "Pratt & Whitney: Engineering Standard Work." Harvard Business School Case 604-084, February 2004. (Revised March 2006.)
- 07 Feb 2012
- First Look
First Look: February 7
fairness within the industry. Coordinating conflicting programs requires a careful balance between equity and efficiency. In our work, we first develop a fairness metric to measure deviation from first-scheduled, first-served in the... View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
measurement and disclosure of important metrics and information. In this chapter, we examine the effect of sustainability disclosure regulations on firms’ disclosure practices and valuations. Specifically, we explore the implications of... View Details
Keywords: Re: Multiple Faculty
- 12 Aug 2014
- First Look
First Look: August 12
clients. A critical component of the One-Firm initiative was a technology-enabled performance management system that articulated metrics for individual and group performance and aligned these with the overall performance of IDFC. While... View Details
Keywords: Sean Silverthorne
- 23 Jun 2009
- First Look
First Look: June 23
outperformance." This case provides an opportunity to evaluate Goldman's decision to raise capital, the cost to the firm of Buffett's investment, and the decision by Warren Buffett to make the investment, all in the context of a profound market crisis that may... View Details
Keywords: Martha Lagace
- Web
Commencement 2012 Address | About
And it’s clear to me that in my own life, maintaining a daily focus on gratitude has helped me live a richer and happier life, and to behave more generously and with more grace. There are many metrics one can use to measure achievement,... View Details
- 24 Mar 2015
- First Look
First Look: March 24
performance metrics should be included in assessing the sustainability performance of a company. Publisher's link: http://www.routledge.com/books/details/9780415624510/ March 2015 Journal of Applied Finance Wall Street Research By: Healy,... View Details
Keywords: Sean Silverthorne
- 21 Apr 2009
- First Look
First Look: April 21, 2009
lifetime value (CLV) has emerged as an important metric to manage and grow customers. Marketing scholars have written many books and articles on this topic. However, most of this research has focused on tactical marketing decisions. While... View Details
Keywords: Martha Lagace
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
patient identification, enrollment, billing, and payment. Patients were prospectively identified and enrolled, and bundled payments were made at treatment start. Operational metrics tracked incremental effort for pilot processes and... View Details
Keywords: Sean Silverthorne
- 13 Feb 2024
- Blog Post
Harvard Students Reflect on COP28
to be part of the metrics by which we assess how countries adhere to these agreements, and COP28 did not deliver in that regard. We did establish and operationalize a loss and damage fund, we did get fossil fuels mentioned in the text, we... View Details
- March 2015
- Teaching Note
CVS Health: Promoting Drug Adherence
Email mking@hbs.edu for a courtesy copy.
This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
John, Leslie, John Quelch, and Robert Huckman. "CVS Health: Promoting Drug Adherence." Harvard Business School Teaching Note 515-086, March 2015. (Email mking@hbs.edu for a courtesy copy.)
- January 2011 (Revised January 2015)
- Case
Matrix Capital Management (A)
By: Malcolm P. Baker and David Lane
Ben Balbale, a partner at hedge fund Matrix Capital, must decide whether to exit their investment in Rovi Corporation, a company with a diverse portfolio of patents used primarily for digital interactive guides. Rovi's shares are up over 50% from the time Balbale... View Details
Keywords: Forecasting and Prediction; Asset Management; Cash Flow; Stock Shares; Financial Markets; Investment Funds; Measurement and Metrics; Mathematical Methods; Strategy; Valuation; Financial Services Industry
Baker, Malcolm P., and David Lane. "Matrix Capital Management (A)." Harvard Business School Case 211-017, January 2011. (Revised January 2015.)
- March 1990 (Revised June 1993)
- Case
Analog Devices, Inc.: The Half-Life System
By: Robert S. Kaplan
The company has committed to major improvements in quality, cost, and on-time delivery performance. Despite strong senior management support, however, the actual rate of improvement was disappointing until a new measurement philosophy was introduced. The new approach... View Details
Keywords: Quality; Performance Improvement; Earnings Management; Financial Reporting; Organizational Change and Adaptation; Performance Productivity; Business or Company Management; Cost Management; Measurement and Metrics; Management Teams; Semiconductor Industry
Kaplan, Robert S. "Analog Devices, Inc.: The Half-Life System." Harvard Business School Case 190-061, March 1990. (Revised June 1993.)
- September 2000
- Background Note
Professional Services Module Two: External Strategy for Sustained Competitive Advantage
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Concerns itself with the strategic dynamics which influence organizations externally. View Details
Keywords: Competitive Advantage; Competitive Strategy; Corporate Entrepreneurship; Business Startups; Business Plan; Service Operations; For-Profit Firms; Power and Influence; Measurement and Metrics; Business Processes; Management Practices and Processes; Management Analysis, Tools, and Techniques
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Two: External Strategy for Sustained Competitive Advantage." Harvard Business School Background Note 801-008, September 2000.
- 2011
- Article
Group Size and Incentives to Contribute: A Natural Experiment at Chinese Wikipedia
By: Michael Zhang and Feng Zhu
In this paper, we examine the causal relationship between group size and incentives to contribute in the setting of Chinese Wikipedia, the Chinese language version of an online encyclopedia that relies entirely on voluntary contributions. The group at Chinese Wikipedia... View Details
Keywords: Rights; Motivation and Incentives; Internet and the Web; Valuation; Groups and Teams; Knowledge Sharing; Behavior; Satisfaction; Size; Government and Politics; Economics; Information Technology Industry; Hong Kong; Taiwan; Singapore
Zhang, Michael, and Feng Zhu. "Group Size and Incentives to Contribute: A Natural Experiment at Chinese Wikipedia." American Economic Review 101, no. 4 (June 2011): 1601–1615.
- 01 Sep 2011
- News
Green Day
carbon per metric ton of cement — half from the energy required to heat the kilns to a blistering 1,500 degrees centigrade, the other half from carbon burned out of the limestone in the production process. So Evans is understandably... View Details