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Show Results For
- All HBS Web
(31,674)
- People (77)
- News (6,866)
- Research (19,766)
- Events (160)
- Multimedia (585)
- Faculty Publications (17,556)
- February 2002 (Revised March 2002)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
- October 1978 (Revised November 1985)
- Background Note
Managing Interpersonal Conflict
Discusses the nature and dynamics of interpersonal conflict and suggests how to diagnose and manage a conflict situation. The perspective employed is that of an interested third party who wishes to intervene in the conflict to resolve or control it. Focuses on how to... View Details
Keywords: Conflict Management
Barnes, Louis B., and James P. Ware. "Managing Interpersonal Conflict." Harvard Business School Background Note 479-004, October 1978. (Revised November 1985.)
- Research Summary
Management of Succession
By: Joseph L. Bower
An outgrowth of the work on the corporate office has been a more focused study on the management of succession. This work identified the reasons why the management of CEO succession has proved so difficult for so many companies as well as the way the best companies are... View Details
- Article
Management Accounting and Control: Lessons for and from the World's Tiniest Businesses
By: Srikant M. Datar, Marc J. Epstein and Kristi Yuthas
The article discusses skills microentrepreneurs need to manage and expand their businesses. After interviewing hundreds of microfinance clients around the globe, the authors were able to identify five tools drawn from management accounting where improved knowledge... View Details
Keywords: Governance Controls; Expansion; Business or Company Management; Microfinance; Cost Management; Risk Management; Budgets and Budgeting; Accounting; Opportunities
Datar, Srikant M., Marc J. Epstein, and Kristi Yuthas. "Management Accounting and Control: Lessons for and from the World's Tiniest Businesses." Strategic Finance 91, no. 5 (November 2009).
- 16 Jul 2010
- News
Indians immigrants boosting technological innovation in US
- Research Summary
Managing in an Information Age
Lynda M. Applegate's research focuses on the influence of information technology on markets and organizations. Her findings on the evolution of electronic commerce and on the role of information technology as an enabler of flexible and adaptive ... View Details
- 20 Jul 2011
- News
The Most Innovative Companies Today—And Tomorrow
- 07 May 2024
- Cold Call Podcast
Lessons in Business Innovation from Legendary Restaurant elBulli
- Research Summary
Optimal Reserve Management and Sovereign Debt (with Fabio Kanczuk)
By: Laura Alfaro
Most models currently used to determine optimal foreign reserve holdings take the level of international debt as given. Some of the implications of this analysis, however, may not be generalized once one considers the joint decision to hold debt and reserves by a... View Details
- May 2017
- Supplement
ATH Technologies (B)
By: Robert Simons and Jennifer Packard
Supplements the (A) case. Designed as an in-class handout. View Details
Keywords: Strategy And Execution; Management Control Systems; Performance Management; Balancing Innovation And Control; Management Systems; Performance; Health Industry
Simons, Robert, and Jennifer Packard. "ATH Technologies (B)." Harvard Business School Supplement 117-014, May 2017.
- 07 Apr 2022
Virtual Venture into Management (VVM) and Summer Venture in Management Program (SVMP) Overview
This webinar will give college students the opportunity to learn more about HBS’ 3-day online program, Virtual Venture into Management (VVM), and its 5-day residential program, Summer Venture in View Details
- November 2022 (Revised April 2024)
- Case
Martine Rothblatt and United Therapeutics: A Series of Implausible Dreams
By: Debora L. Spar and Julia M. Comeau
In 1990, satellite expert and Sirius XM founder Martine Rothblatt was determined to save the life of her seven-year-old daughter, Jenesis, who was diagnosed with a terminal illness called Pulmonary Arterial Hypertension (PAH). At the time, there was little medication... View Details
Keywords: Pharmaceutical Companies; Technological And Scientific Innovation; Organ Donation; Health Care and Treatment; Health Disorders; Innovation and Invention; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry; United States; District of Columbia
Spar, Debora L., and Julia M. Comeau. "Martine Rothblatt and United Therapeutics: A Series of Implausible Dreams." Harvard Business School Case 323-039, November 2022. (Revised April 2024.)
- November 2014
- Teaching Note
Houston We Have a Problem: NASA and Open Innovation (A) and (B)
By: Michael L. Tushman, Hila Lifshitz-Assaf and Kerry Herman
- Web
Managing International Trade and Investment - Course Catalog
HBS Course Catalog Managing International Trade and Investment Course Number 1166 Professor Meg Rithmire Fall; Q1Q2; 3.0 credits 28 Sessions Exam Course Overview The course approaches economic... View Details
- February 1995
- Background Note
Note on Reengineering, Transformation and New Management Principles
By: Richard L. Nolan
Keywords: Management Practices and Processes
Nolan, Richard L. "Note on Reengineering, Transformation and New Management Principles." Harvard Business School Background Note 195-226, February 1995.
- April 2003
- Module Note
Design and Management of Health Care Delivery Processes, The
By: Richard M.J. Bohmer
Discusses the design and management of clinical processes in health care. Presents a framing of the clinical process as a problem-solving process that fundamentally involves learning along two dimensions and at least two levels. The two dimensions are: 1) learning in... View Details
Keywords: Management Analysis, Tools, and Techniques; Service Delivery; Management Practices and Processes; Learning; Health Care and Treatment; Health Industry
Bohmer, Richard M.J. "Design and Management of Health Care Delivery Processes, The." Harvard Business School Module Note 603-107, April 2003.
- 19 Jun 2013
- Other Presentation
Strategy and Shared Value: Innovation and Growth in an Era of Constrained Resources
The ideas drawn from "Creating Shared Value" (Harvard Business Review, Jan 2011) and "Competing by Saving Lives" (FSG, 2012). View Details
Porter, Michael E. "Strategy and Shared Value: Innovation and Growth in an Era of Constrained Resources." Agrivision, Noordwijk aan Zee, The Netherlands, June 19, 2013.
- 18 Apr 2019
- Research & Ideas
Open Innovation Contestants Build AI-Based Cancer Tool
article, “Use of Crowd Innovation to Develop an Artificial Intelligence-Based Solution for Radiation Therapy Targeting,” is co-authored by Harvard Business School Professor Karim R. Lakhani and seven... View Details
- 2005
- Working Paper
Macro for Managers
By: David A. Moss
This note attempts to provide a conceptual overview of macroeconomics. Designed for managers and students of management, it emphasizes fundamental ideas and relationships, rather than mathematical models and formulas. The note identifies—and is structured around—three... View Details