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  • All HBS Web  (5,534)
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    • News  (1,457)
    • Research  (3,191)
    • Events  (17)
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  • 01 Apr 2002
  • News

The Simplest Taste

cachet to mail-order shopping. Although he mixed easily with the wealthy and famous, and came to be considered an arbiter of correctness, Marcus never forgot his business roots, declaring that "no man is too big to go out and make a sale." Known to all his View Details
Keywords: Apparel Manufacturing; Manufacturing
  • 01 Oct 2002
  • News

What's Cookin'

Diego–based chain of more than ninety buffet-style restaurants serving fresh salads, soups, pastas, and breads, CEO Michael Mack has implemented a flexible system that allows hourly employees to change their schedule with as little as one... View Details
Keywords: Hanna, Julia
  • 01 Jun 2020
  • News

Meal Plan

more employees per dollar of revenue than almost any other industry. Balancing compensation and consumers’ willingness to pay is challenging. Lena Goldberg: Many people are speculating that we’ll have far fewer restaurants in the fine... View Details
Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Hospitality; Food and Beverage Stores; Retail Trade
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

in-depth look at a single organization, the high-tech giant Rakuten, in the five years after its English lingua franca mandate. Her behind-the-scenes portrayal explores how language shapes the ways in which employees who work in global... View Details
  • 06 Jan 2017
  • News

Mental Illness and the Workplace

workers with mental illness? Switz: I would like to see a person who's struggling with a mental health condition get flowers or a card. I would love to see that person get support in transitioning back to work. I'd love to see the mental health condition treated or an... View Details
  • 01 Dec 2004
  • News

Retirement's Changing Face

service that automatically kept track of addresses, travel plans, and important dates. Launched by Adams and Brian Robertson (MBA ’04), the company had grown to 45 employees and had over 2 million users by the time it was acquired by... View Details
Keywords: Personal Services
  • 22 Feb 2022
  • News

Case Study: Welcome Aboard

changed for them when the world went remote. They’ve since hired six employees who are clustered in Boston but working remotely. As the team expands, the founders wonder whether they should build a remote-first company or plan for an... View Details
Keywords: Jen McFarland Flint
  • 01 Jun 2013
  • News

EnTRIPreneurs

customers," says Mike Baker. "Sarah and her team are tenacious, and we think we'll learn a lot from them." 2. Highland Brewing Company (Asheville, NC) Cofounder and owner Oscar Wong has been brewing in Asheville since 2006. Today, Highland's staff of more than 30 View Details
Keywords: Apparel Manufacturing; Manufacturing; Beverage and Tobacco Product Manufacturing; Manufacturing
  • 01 Mar 2025
  • News

Alumni and Faculty Books

Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details
  • 01 Mar 2009
  • News

Your Taxi Is Waiting

by using VLJs. Their research showed that introducing the new jets would reduce the company’s travel budget by over 25 percent. The savings held firm even when employees at salary levels below $50,000 used the VLJs to travel. “As... View Details
Keywords: Julia Hanna; Air Transportation; Transportation
  • 22 Aug 2019
  • News

Catalyzing Africa’s Tech Sector

training program, and now just became employee number one at Microsoft's development center in Nigeria. And he's an amazing person, I mean with or without Andela, he would have been fine. When you meet him, you'll know, he's on a mission.... View Details
  • 01 Apr 2001
  • News

New Ventures New Gains

concept.” With their faculty advisors acting as “healthy skeptics,” the team laid the groundwork for ZEFER, which has received more than $100 million in venture funding, earned over $100 million in 2000 revenues, and boasts over seven hundred View Details
Keywords: Julia Hanna and Susan Young; Martin Dubilier (MBA 1952); Business Schools & Computer & Management Training; Educational Services
  • 01 Mar 2013
  • News

Opening the Door

capital in the world. It's time we had some kind of a health-care/SEC equivalent. There are some encouraging trends in the private sector. For example, Sears Holdings Corporation and Darden Restaurants are now giving employees cash... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management
  • 28 May 2019
  • News

Leading Questions

lieutenant in the Israel Defense Forces (IDF) where she trained intelligence officers, saw space for a midsized solution in the expanding and unregulated sector. There were the inexpensive multiple-choice tests, which slotted employees... View Details
Keywords: April White
  • 07 Sep 2021
  • News

One Degree of Difference

Courtesy Paris Wallace Courtesy Paris Wallace At 70 employees strong, the Boston-based digital company Ovia Health is on the smallish-but-mighty size compared to the rest of the local tech hub. Competing for talent is tough. While those... View Details
Keywords: Jen McFarland Flint; Ambulatory Health Care Services; Health, Social Assistance
  • 15 Dec 2015
  • News

The Year in Ideas 2015

business: Investing in employees keeps churn rates down and distinguishes Hello Alfred in a moment when quantity of transactions often wins out over quality of service. “If we serve our employees well, then... View Details
Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White
  • 30 Jan 2021
  • News

Finding a Fresh Approach to Dry Cleaning

houses, a quilt that was hand-sewn by a former first lady, and the flag from the booth at Ford’s Theatre where President Lincoln was shot. He relies on the skills of long-term employees to deliver these specialized services, such as using... View Details
Keywords: Personal and Laundry Services; Personal Services
  • 01 Mar 2018
  • News

Dance Dance Revelation

directors? If you don’t fall, you’re not trying hard enough: When was the last time we encouraged our employees to push an idea so far that their results or recommendations seemed outlandish? And how can we make them feel safe enough to... View Details
Keywords: Jennifer Mele
  • 01 Dec 2010
  • News

Faculty Books

critical performance variables are we tracking? What strategic boundaries have we set? How are we generating creative tension? How committed should our employees be to helping each other? And what strategic uncertainties keep us awake at... View Details
Keywords: business proposals; financial regulation
  • 06 Dec 2021
  • News

What's the Word?

why businesses need to do the real, hard work behind creating diversity and inclusion. “The world is changing,” she says simply. “More and more prospective employees and investors are going to care about a company’s actions around... View Details
Keywords: Julia Hanna; illustrations by Martha Rich; Manufacturing; Finance; News, Library, Internet, and Other Services; Information
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