Publications

02 Dec 2019
What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

trying to avoid. It’s alleged that pressure was increasingly being applied by top management to meet cost and delivery targets. Sales had done a great job selling planes several years out at prices based on costs that it was thought would... View Details

Keywords: by James Heskett; Air Transportation

28 Jun 2004
Research & Ideas

Microfinance: A Way Out for the Poor

the entrepreneur" so the microenterprise has no chance to grow. In addition, people have to cope with fluctuations in inflation, infrastructure failures, and the lack of a delivery system. In short, he said, "the poor pay more... View Details

Keywords: by Martha Lagace

13 Apr 2021
Blog Post

2021 48th Annual H. Naylor Fitzhugh Conference Honors Black Women Leaders

and deploy more and more capital, year after year.” On the third and final day of the conference, the Black Tech Masters Series (BTMS) featured a lineup of founders and innovators in the Black tech ecosystem. For co-chairs Brian Hollins (MBA 2022) and Cary Williams... View Details

11 Jun 2007
Lessons from the Classroom

Teaching the Next Generation of Energy Executives

You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details

Keywords: by Julia Hanna; Energy; Utilities

20 Feb 2014
News

Managing the World’s Trouble Spots

global emergencies. His work included the planning and delivery of humanitarian aid during the war in Afghanistan—an experience he found both powerful and frustrating. When a US town raised money to donate an ambulance to the Afghan... View Details

Keywords: Jill Radsken

01 Sep 2006
News

Redefining Health Care

value for patients, as measured by health outcomes per dollar expended. Porter recently talked about the book. The American model of health-care delivery is largely private and competitive. Yet costs are soaring, access is restricted, and... View Details

Keywords: Roger Thompson; Business Schools & Computer & Management Training; Educational Services; Health, Social Assistance

07 Jan 2025
Blog Post

Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands

consumers and create a modern digital experience. I saw how the next generation of powerhouse brands are being built around consumer healthcare, and I saw a need for the delivery of healthcare services to evolve to fit into our lives in a... View Details

12 Nov 2021
Op-Ed

Can Our Parenting Struggles Make Us Better Leaders?

that meet the company’s standards on safety, caring, delivery and presentation. So if a customer service employee decides on the spot to waive a ticket holder’s fee because of an injury, she is confident that the company will approve.... View Details

Keywords: by Ranjay Gulati; Air Transportation

11 Mar 2008
First Look

First Look: March 11, 2008

a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons learned in these countries informed... View Details

Keywords: Martha Lagace

10 Jun 2022
Blog Post

New Venture Competition 2022: Business and Environment Ventures

Tan, MBA 2023 Komo is a food delivery platform that combines sustainability with beautiful & reusable foodware. ---------------------------------------------------- Circular Economy Contestants MoveItCarmen Marin de Leon, MBA... View Details

01 Mar 2014
News

My HBS Eureka Moment

mutely pouting. I learned a lifelong lesson: When you don't know what to say or do, say or do nothing. Find Your Place Rusty McClure (MBA 1975) AS A MARRIED MBA STUDENT, in order to afford a better apartment, I applied for and was awarded the student franchise for the... View Details

Keywords: Walter Frese; Martin V. Marshall; C. Roland Christensen; Lawrence Fouraker; Educational Services

June 2022
Case

Worten Portugal: Becoming a Digital Marketplace

By: Antonio Moreno, Pedro Amorim and Tonia Labruyere

With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details

Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Electronics Industry; Retail Industry; Portugal; Spain

09 Jul 2008
Research & Ideas

Starbucks’ Lessons for Premium Brands

in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order View Details

Keywords: by John Quelch; Retail

01 Dec 2017
News

In My Humble Opinion: Truth Teller

ceiling when it comes to the online and home delivery trend. That’s a profit-eroding migration, and it doesn’t mean you can’t find ways to exploit that movement. But the industry overall is walking up a down escalator.” Why Marks &... View Details

Keywords: Julia Hanna

01 Jun 1998
News

Renewing Baker: Tom Michalak, Executive Director of Baker Library

beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details

01 Oct 1999
News

HBS Alumni Association Board of Directors: President's Report

HBS. Opportunities for engaging in professional "redipping" currently include reunions, global conferences, and club-sponsored lectures and programs. To expand upon these offerings, the committee will look carefully at emerging technologies and other possible View Details

March 2000 (Revised November 2001)
Case

Rosenbluth International and Biztravel.com

Rosenbluth, the third largest U.S. travel agency, uses the Internet to serve new customers with a high-service strategy. Rosenbluth acquires Biztravel.com and integrates the customer support and logistics aspects of service delivery. View Details

Keywords: Horizontal Integration; Internet and the Web; Service Delivery; Acquisition; Travel Industry; United States

December 1980 (Revised June 2006)
Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details

Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry