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- All HBS Web
(1,750)
- People (1)
- News (260)
- Research (1,204)
- Events (4)
- Multimedia (22)
- Faculty Publications (932)
- 08 Mar 2016
- First Look
March 8, 2016
cultural model and undermine their own positions with inappropriate use of symbolic market-creation actions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50701 Harvard Business School Case 916-026 Express Scripts: Promoting Prescription Drug... View Details
Keywords: Sean Silverthorne
- September 2000 (Revised February 2025)
- Case
Netflix (2000)
The CEO of a successful Internet start-up must decide whether to delay the company's initial public offering following a significant decline in the NASDAQ market during the spring of 2000. The company's CFO is asked to reevaluate the company's projected cash flow needs... View Details
Keywords: Business Model; Contracts; Initial Public Offering; Cash Flow; Service Delivery; Financial Strategy; Web Services Industry
Mayfield, E. Scott. "Netflix (2000)." Harvard Business School Case 201-037, September 2000. (Revised February 2025.)
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
trying to avoid. It’s alleged that pressure was increasingly being applied by top management to meet cost and delivery targets. Sales had done a great job selling planes several years out at prices based on costs that it was thought would... View Details
- 28 Jun 2004
- Research & Ideas
Microfinance: A Way Out for the Poor
the entrepreneur" so the microenterprise has no chance to grow. In addition, people have to cope with fluctuations in inflation, infrastructure failures, and the lack of a delivery system. In short, he said, "the poor pay more... View Details
Keywords: by Martha Lagace
- 13 Apr 2021
- Blog Post
2021 48th Annual H. Naylor Fitzhugh Conference Honors Black Women Leaders
and deploy more and more capital, year after year.” On the third and final day of the conference, the Black Tech Masters Series (BTMS) featured a lineup of founders and innovators in the Black tech ecosystem. For co-chairs Brian Hollins (MBA 2022) and Cary Williams... View Details
- 11 Jun 2007
- Lessons from the Classroom
Teaching the Next Generation of Energy Executives
You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details
- 20 Feb 2014
- News
Managing the World’s Trouble Spots
global emergencies. His work included the planning and delivery of humanitarian aid during the war in Afghanistan—an experience he found both powerful and frustrating. When a US town raised money to donate an ambulance to the Afghan... View Details
Keywords: Jill Radsken
- 01 Sep 2006
- News
Redefining Health Care
value for patients, as measured by health outcomes per dollar expended. Porter recently talked about the book. The American model of health-care delivery is largely private and competitive. Yet costs are soaring, access is restricted, and... View Details
- 07 Jan 2025
- Blog Post
Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands
consumers and create a modern digital experience. I saw how the next generation of powerhouse brands are being built around consumer healthcare, and I saw a need for the delivery of healthcare services to evolve to fit into our lives in a... View Details
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
that meet the company’s standards on safety, caring, delivery and presentation. So if a customer service employee decides on the spot to waive a ticket holder’s fee because of an injury, she is confident that the company will approve.... View Details
- 11 Mar 2008
- First Look
First Look: March 11, 2008
a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons learned in these countries informed... View Details
Keywords: Martha Lagace
- 10 Jun 2022
- Blog Post
New Venture Competition 2022: Business and Environment Ventures
Tan, MBA 2023 Komo is a food delivery platform that combines sustainability with beautiful & reusable foodware. ---------------------------------------------------- Circular Economy Contestants MoveItCarmen Marin de Leon, MBA... View Details
- 01 Mar 2014
- News
My HBS Eureka Moment
mutely pouting. I learned a lifelong lesson: When you don't know what to say or do, say or do nothing. Find Your Place Rusty McClure (MBA 1975) AS A MARRIED MBA STUDENT, in order to afford a better apartment, I applied for and was awarded the student franchise for the... View Details
- June 2022
- Case
Worten Portugal: Becoming a Digital Marketplace
By: Antonio Moreno, Pedro Amorim and Tonia Labruyere
With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details
Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Electronics Industry; Retail Industry; Portugal; Spain
Moreno, Antonio, Pedro Amorim, and Tonia Labruyere. "Worten Portugal: Becoming a Digital Marketplace." Harvard Business School Case 622-062, June 2022.
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order View Details
- 01 Dec 2017
- News
In My Humble Opinion: Truth Teller
ceiling when it comes to the online and home delivery trend. That’s a profit-eroding migration, and it doesn’t mean you can’t find ways to exploit that movement. But the industry overall is walking up a down escalator.” Why Marks &... View Details
Keywords: Julia Hanna
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details
- 01 Oct 1999
- News
HBS Alumni Association Board of Directors: President's Report
HBS. Opportunities for engaging in professional "redipping" currently include reunions, global conferences, and club-sponsored lectures and programs. To expand upon these offerings, the committee will look carefully at emerging technologies and other possible View Details
- March 2000 (Revised November 2001)
- Case
Rosenbluth International and Biztravel.com
Rosenbluth, the third largest U.S. travel agency, uses the Internet to serve new customers with a high-service strategy. Rosenbluth acquires Biztravel.com and integrates the customer support and logistics aspects of service delivery. View Details
Keywords: Horizontal Integration; Internet and the Web; Service Delivery; Acquisition; Travel Industry; United States
Hallowell, Roger H. "Rosenbluth International and Biztravel.com." Harvard Business School Case 800-356, March 2000. (Revised November 2001.)
- December 1980 (Revised June 2006)
- Case
University Health Services: Walk-In Clinic
The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
Maister, David H., Shauana Doyle, and Rocco Pigneri. "University Health Services: Walk-In Clinic." Harvard Business School Case 681-061, December 1980. (Revised June 2006.)