Company Culture - Publications - Faculty & Research

15 Dec 2003
Research & Ideas

The New Global Business Manager

managers? How have your own views changed? Christopher Bartlett: Well, fortunately, the basic argument has held up. But the world has evolved and we do see some new patterns emerging. But first let's focus on the things that have stayed constant. View Details

Keywords: by Cynthia Churchwell

Article

Unconventional Insights for Managing Stakeholder Trust

By: Michael Pirson and Deepak Malhotra

Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details

Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation

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20 Aug 2015
Blog Post

AVICII: REFLECTIONS ON MANAGING THE BRAND OF A GLOBAL SUPERSTAR

company was very much like working for a start up that is on the precipice of transitioning into a larger company. How do you maintain the culture of freedom and creativity while setting yourself up to scale... View Details

Keywords: Entertainment / Media / Sports

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

are you won’t ever learn how to pull off a triple bypass. And yet, in business, companies routinely expect employees to pick up new job knowledge through vicarious learning—through reading descriptions of tasks in knowledge-management... View Details

Keywords: by Michael Blanding; Health

Profile

Peter Gumulia

not his central passion. In college, Peter interned at a supply chain company where he helped a large retailer build its first distribution center dedicated to e-commerce. “I enjoyed the process,” he says. “I learned a lot about warehouse... View Details

Profile

Ethan Li

"There's always something unexpected that happens that can be very valuable. When I'm rewarded for taking risk, I want to take more risk. Ethan’s work at Alibaba "involved a lot of work between cultures and mindsets – Asia... View Details

Keywords: Financial Services; Manufacturing/Energy

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

In 1994, the World Wide Web was not yet a household name. A new company called Yahoo! had just developed a way to look for sites on the Internet—the search engine. HotWired debuted as the first online magazine to carry advertisements.... View Details

Keywords: by Susan Young

February 2023 (Revised February 2024)
Case

Doing Business in Helsinki, Finland

By: Martin A. Sinozich, Lena Duchene, Tonia Labruyere and Daniela Beyersdorfer

This case examines the challenges and opportunities of doing business in Finland. It highlights Finland's economic transformation in the decades leading up to 2024 in the context of its history, culture, and politics. The case gives an overview of some of the main... View Details

Keywords: Business History; Business and Government Relations; Corporate Strategy; Research and Development; Foreign Direct Investment; Crisis Management; Culture; Environmental Sustainability; International Relations; Food and Beverage Industry; Finland; Europe

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Credential of Leadership, Impact, and Management in Business | HBS Online

Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for your company Diagram your professional... View Details

December 1997 (Revised October 2006)
Case

Merck Sharp & Dohme Argentina, Inc. (A)

By: Lynn S. Paine and Hal Hogan

Describes the efforts of the new managing director of Merck's subsidiary for Argentina, Uruguay, and Paraguay to transform the organization and its culture. Focuses on a critical decision: whether to offer the son of a high-ranking official in the government's national... View Details

Keywords: Business or Company Management; Ethics; Decision Making; Organizational Change and Adaptation; Organizational Culture; Leadership; Cross-Cultural and Cross-Border Issues; Conflict of Interests; Argentina; Uruguay; Paraguay

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07 Apr 2015
News

Warrior Spirit

business opportunity is that martial arts is the only sport in Asia with broad appeal and local relevance,” says Cui, noting that the Asian world as a whole (with the possible exceptions of Japan and South Korea) generally lacks the 24/7 sports View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Technical and Trade Schools; Educational Services

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

that avoids liquidation of human and cultural assets." The book looks broadly at what it takes to build a high commitment, high performance (HCHP) system inside companies. It asks and answers questions such as: What outcomes must... View Details

Keywords: by Martha Lagace

March 2022 (Revised April 2023)
Case

Pittsburgh: A Successful City?

By: Karen Mills, Caroline Elkins, Vikram Gandhi, Gabriella Elanbeck and Zeke Gillman

Pittsburgh, PA, was once the crown jewel of American heavy industry. During the 19th and 20th centuries, the city was an undisputed leader in steel production, boasting some of the largest companies and wealthiest individuals in the world. Its abundance of... View Details

Keywords: Economic And Social Disparities; Economic Development; Local Economic Development; Contextual Intelligence; Contextual Knowledge; Context; City Growth; City Innovation; City Leadership; Pittsburgh; Local Government; Local Stakeholders; Business And Community; Business And Community Relations; Community Engagement; Community Relations; Cross-sector Collaboration; Innovation; Innovation Economy; Innovation Clusters; Innovation Ecosystems; Shared Prosperity; Equality Of Opportunity; Equity; Inclusion; Business And Government; Business ＆ Government Relations; Business And Government Relations; Business And Society; Neighborhoods; Race And Ethnicity; Innovation ＆ Entrepreneurship; Diversity; Ethnicity; Race; Household; Income; Economic Growth; Economic Sectors; Economics; Local Range; Urban Development; Urban Scope; City; Cross-Cultural and Cross-Border Issues; Government and Politics; Government Administration; Growth and Development; History; Leadership; Goals and Objectives; Philanthropy and Charitable Giving; Society; Civil Society or Community; Culture; Human Needs; Public Opinion; Public Sector; Social Issues; Poverty; Equality and Inequality; Manufacturing Industry; Steel Industry; Education Industry; Medical Devices and Supplies Industry; Technology Industry; United States; Pittsburgh; Pennsylvania

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50 Years of Women in MBA

2012-2013 as a time to celebrate this milestone. Throughout the year, and as part of the School's Culture and Community Initiative, we will delve deeply and broadly into the issues women face in business, leveraging all of the School's... View Details

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Tsedal Neeley | About

and global expansion, and regularly conducts research and advises organizations on scaling cultural change. She has authored three award-winning books on organizations, technology, and transformation. The Digital Mindset: What It Really... View Details

04 Nov 2015
What Do You Think?

Why Does Gender Diversity Improve Financial Performance?

included those that “women have greater analytical skills and coordinate activities with much (greater) ease than men while upholding company values and strategy” (Mathews Daniel Kapito); “Having senior female leaders should lead to... View Details

Keywords: by James Heskett

15 Jan 2014
Research & Ideas

Managing the Family Business: It Takes a Village

depends, to a surprising extent, on capable leaders. If boards of directors of public, anonymously-owned companies didn't believe that leadership mattered so much, they wouldn't pay such huge salaries to their CEOs. (By the way, I don't... View Details

08 Aug 2011
Research & Ideas

The Death of the Global Manager

consumer trend or technological development may be emerging in Germany or Japan, not your home market," Bartlett says. "Having eyes and ears around the world is critical, as is having the response capabilities to tap into the best and brightest, wherever they... View Details

Keywords: by Julia Hanna

01 Mar 2014
News

Generation Next

the conglomerate and Mumbai business circles. Above all, family-run companies in India value loyalty and seniority. But the maneuvers worked. Over the next few years, the business started to rebound, marking a turning point for Godrej,... View Details

Keywords: Mark Bergen; Godrej Group; Management

August 2002
Case

Trilogy University

By: Thomas J. DeLong and Michael Paley

In early 2001, Trilogy Software faced a slowdown in its business, a large number of unsuccessful customer deployments, and an overall weakening in the enterprise software market. In response, the company revamped its business model and restructured the organization.... View Details