Publications

July 2000 (Revised May 2002)
Case

Gateway: Moving Beyond the Box

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar

Gateway has opened retail stores to differentiate itself from its competitors (e.g., Dell). Describes how the company has created an excellent service experience, but has struggled financially as a result. View Details

Keywords: Transition; Change Management; Valuation; Service Operations; Service Delivery; Distribution Channels; Computer Industry; Electronics Industry; United States

15 Aug 2024
Blog Post

Navigating the Future of Renewable Energy at Port Esbjerg

In January 2024, Professors Willy Shih and Mike Toffel led 45 HBS MBA students on site visits to witness the energy transition and innovative sustainable production activities throughout Denmark and the Netherlands, in the second year of... View Details

23 Sep 2024
Blog Post

2024 Summer Internships in Business & Environment

in wind and solar power generation and is committed to driving the transition to a decarbonized energy future. As one of the top five largest capital deployers in the U.S., NextEra has been a driving force behind significant investments... View Details

8 AM – 5 PM CET, 23 Mar 2017
Career Events

HBS Career Reboot Camp in Paris

Career Reboot Camp is coming to Paris! Led by Professor Tim Butler and facilitated by HBS career coaches, participants will work through exercises to reflect on their key career interests, what's important to them in work and life, and create a plan to move forward... View Details

17 Jul 2023
Blog Post

From the Panelists: Toward a Decarbonized Future: Who Pays? Who Profits?

today, so the near-term is defined much more by deploying existing solutions than inventing never-before-known solutions.” He added: “The Infrastructure/Energy Transition is well underway, driven by customer demand for more affordable... View Details

01 Dec 2009
News

Alumni Books

Major Career Transitions by Michael D. Watkins (PhDDS ’92) (Harvard Business Press) Although leaders get their toughest tests in career transitions, far too often they fail to move effectively into new roles. Watkins shows how to survive... View Details

01 Mar 2012
News

Thinking Green

Sciences and the Design, Medical, and Law Schools for a Harvard Thinks Green forum in Sanders Theatre. “This transition we face as an economy, as a world is going to hit every major industry,” said Henderson. Kaplan, a member of a Harvard... View Details

Keywords: awards; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Colleges, Universities, and Professional Schools; Educational Services; Finance; Mining; Miscellaneous Store Retailers; Retail Trade

June 2017 (Revised May 2018)
Supplement

Hilti Fleet Management Video Supplements

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details

March 1974 (Revised June 1995)
Case

First National City Bank Operating Group (B)

By: Jay W. Lorsch

Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry

Web

Strategy in Emerging Economies - Institute For Strategy And Competitiveness

economies must eventually transition away from being very reactive and opportunistic to becoming more strategic, focusing on building a unique position, and developing something distinctive in the market. This means shifting the focus... View Details

Web

Policymakers - Institute For Strategy And Competitiveness

Employers Suppliers Policymakers Policymakers Policymakers Policymakers play a key role in the transition to a value-based health care delivery system. Many older laws and regulations that attempted to prevent fraud and abuse in the... View Details

May 2023
Article

Gentrification and Retail Churn: Theory and Evidence

By: Edward L. Glaeser, Michael Luca and Erica Moszkowski

How does gentrification transform neighborhood retail amenities? This paper presents a model in which gentrification harms incumbent residents by increasing rental costs and by eliminating distinctive local stores. While rising rents can be offset with targeted... View Details

Keywords: Gentrification; Neighborhoods; Impact; Local Range; Transition; Civil Society or Community; Welfare; Economic Growth

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Career Coach

Johnny Weger

healthcare services space. Additionally, Johnny’s consulting experience spanned big tech as well as the nonprofit sector, and he enjoys helping students think through the transition into or out of consulting. Work Experience: Deloitte... View Details

March 2007
Case

Hallstead Jewelers

By: William J. Bruns Jr.

A retail jeweler has relocated to a larger store and is experiencing losses for the first time. Sales and costs have increased along with the breakeven point. Changes in pricing and promotion must be explored. Alternative actions to return to profitability can be... View Details

Keywords: Restructuring; Transition; Marketing Channels; Outcome or Result; Performance Evaluation; Opportunities; Commercialization; Apparel and Accessories Industry